American Home Shield Corporate Office Headquarters

My monthly rate went up in July. I called and had a discussion with a customer service rep and I told them that I would keep the service if they kept the rate the same. They said that they cannot do this, so I advised them to cancel my plan. I was set up on auto pay plan. In August, I was billed again, and the money was taken from my account. I called my bank and told them that I had cancelled etc. and they put the money back into my account. I called again and spoke with a customer service rep and told them that this was cancelled in July and to please make sure that this is cancelled. I was transferred 4 times and still could not get confirmation that this was cancelled. In September, I received a late notice sent via US Postal to my residence; I called and spoke with another customer service rep, same thing, was on hold for over 20 minutes, transferred multiple times, I actually did have a conversation asking what notes do you see on this account and was told that it IS documented that I have requested to cancel this plan! Here it is October 31st, I received a cancellation notice yesterday at my residence advising that this account will be reviewed and may be sent to a collection agency for past due fees and owing to AHS. I'm sending a letter to the corporation today and also having a discussion with my attorney.

Mr Tibbets

In 2022, AHS dispatched a provider to repair my unit. However, in 2023, I continued to experience issues. When I reached out to AHS, they sent the same company and the same technician (Jeremy). Surprisingly, Jeremy never opened the unit; instead, he informed me that my system required refrigerant. Due to it being R22, he said they had to remove all the refrigerant and add a substitute. I agreed to pay $780 for this "repair," but my unit still overheated, exhibiting the same issue that had been occurring since 2022.

Despite multiple visits, calls, and complaints to AHS, the problem persisted until the company sent a new technician. This technician was the first to accurately diagnose my unit and identified that Jeremy had installed the wrong capacitor, causing my unit to overheat. Once the correct capacitor was installed, all my issues were resolved.

I am simply requesting a refund of the $780 I paid to AHS, as they sent Beaches and Air to service my unit, and it was their error that caused the problem. Even the last technician confirmed that my unit was not leaking. Unfortunately, despite numerous calls to AHS, my issue remains unresolved.

247385518 dispatch number, i have been waiting since july 27th to have kitchen sink and restroom shower repaired. The contractor is Shorts Plumbing and has been extremely nonresponsive. After 3 months he responded requesting additional funds for an item that will mainly require labor. Very unacceptable. Please help

I always receive 2 letters of the same information this is a waste of money that is being passed onto we consumers.

The air conditioner in my house went out in August. We requested service and Supreme Heating and Plumbing came to do the job. When a week went by, I called AHS and the representative told me the claim because denied because the technician sited a "lack of maintenance on the blower." I found this odd, so I called the technician who said he never cited lack of maintenance. The company also took the broken parts with them. When I called AHS back and relayed the conversation with the technician and asked for the technician's report they would not send it to me . So I called Supreme Heating back and they would not send the report. So, somebody was lying, I couldn't tell which because I could not get the service report that I paid to have done.
I called AHS to complain and they said they send another company out to inspect the blower. I would have to pay for the second opinion, if "lack of maintenance was the issue." I explained the blower was taken by Supreme Heating and Plumbing. AHS said they would call the company and make it sure it was returned before the second company would come out. A week goes by and no response. I called AHS and the rep said the claim was denied "because the blower to be inspected was not there." Duh! I've requested several times, including today, to speak to a supervisor. No one has called back.
Now, I've been a AHS customer for 25 years. Mostly, they've been a good company and fixed what the contract calls for. But this is outrageous. I am researching other companies and looking into small claim against AHS.

I called AHS for a refrigerator repair. I called on August 11th and have called back every day for a week. I was told today that I should contact a service rep to come and look at my fridge. I wonder what I am paying AHS for. I will not make contact with any service rep as the money for repair and inspection must be paid up front and will become a battle to get reimbursed from AHS. The soonest date offered for service from AHS is September 7th. That’s over three weeks without a refrigerator! This company is completely incompetent and could care less about its customers.

HELLO Mr. TIBBENS,
Please have someone in your leadership check into my account and a current issue I'm having trying to get my washer fixed. I won't go into all the details. I have been ignored and so far the company is passing the buck back and forth to an appliance company who has closed my repair invoice and now refuses to respond or offer repair or replacement. Both American Home Shield and S&S Appliance have closed the work order and no one will respond back to me. The washer is broken and needs to be repaired or replaced. I need someone in corporate to look at my account and look at all my communications back and forth. Obviously I am upset as you would be to. My only next step is to file in small claims court if someone doesn't respond and satisfy my request for repair. I would love to talk to someone at corporate so that you know how terrible communication is. My address is 1023 West 10th Court PANAMA City Florida. My Name is Albert Rowell. Please respond as soon as possible to avoid a more complicated and costly legal complaint. This is ridiculous. I'm 88 years old and a veteran. I need my washing Machine fixed.
Thank You,
Albert J. ROWELL
334-797-1180

My house AC Compressor went out. On Jan 27, 2023, I had the service tech come to my house. The company, Supreme Air Conditioning and Heating LLC, came to the home, spent 30 minutes, left without saying anything to us, and never called. After a week of trying to figure out what happened, we finally got in touch with the company who told us we had to call the warranty company instead.

The warranty company noted an additional $1680 charge for uncovered cost due to how the tech listed it in the system for repair.

After calling the tech multiple times, the ticket was closed in their system without anyone actually speaking with me.

I called into American Home Shield to discuss the issue. They offered a cash out or to just use the same company that serviced it poorly.

I have asked for calls from escalation and from supervisors on March 3 and March 10 with no calls back from American Home Shield.

This morning, March 16, my house still doesn't have a compressor. I have asked for escalation and supervisor again and they only read me blanket statement answers.

I have told them that I want the repair to be made, but I don't want a tech company, Supreme Air, to be the ones that service since I don't trust them anymore. This seems to be a big issue in their company and no one can help. I have simply asked them to use a different company in their service program, but that isn't a resolution they can seem to get right.

The service from American Home Shield has made me cancel my renewal and I will be changing warranty companies after this is complete. A simple change of service vendor would have fixed the issue, but not it is becoming bigger.

I don't recommend anyone using Supreme Air Conditioning and Heating LLC or American Home Shield if you want companies that will reasonably service your home and family.

Update: 3/17/2023
I received a phone call from a manager, Ricardo, who has informed me of the same policy that every other person has stated, however with one extra element. AHS will not actually help me switch to another service provider on their staff without clasing my service and paying a new deductible. This is new information as no customer service rep offered this as an option. The manager also didn’t offer an real solutions other than their cash out policy, which doesn’t actually cover the full amount of the service, to use a company that I trust. This has made me lose faith in AHS as a company, as a customer service provider, and as a trusted resource for my home. 

American Home Shield says that they vet their service providers for licenses and businesses. However, I cannot find a website for the company Supreme Air Conditioning and Heating LLC, and the only address I can find is out of a home. 4608 SOLAR ECLIPSE DR, Las Vegas, NV 89115
As a note, I believe that this service model was so poor that I am also looking to inform “upper management” who doesn’t receive phone calls according to the manager I spoke with. I’m very discouraged by this conversation and will be looking to cancel my service as soon as my issue is resolved.

I would love to have someone from “upper management” reach out to talk with me about the issue, however, I’m not sure that I have faith that this is a conversation that can be had.

However, if someone would be willing to discuss this with me so that I can resolve the concern, I would be happy to share this story and work with them towards resolution.

Charles

I live in Tampa, Florida and have tried to use the policy several times. They have never once got anything right or you can never speak to anyone but a customer service rep. Even when your ceiling is caving in. They just don't care. I have been waiting 5 days for a supervisor call back. I already had some of the work completed by getting my own person in on all jobs thus far. They take too long to get resolution, my current issue has bounced back and forth between plumber and HVAC. My guy said its HVAC and fixed the issue. Now I have whole in my ceiling.... It's a waste of money.

1/28/23
Still waiting for a call back on my heater/ac replacement. It’s been over a year without heat. All we get is back order on parts, for me not to call them they will call me with an update when it’s available. I need to know why I can’t talk to the parts department or the CEO of the company.. I need this resolved ASAP
A space heater is not working for the entire house. Can someone give me a better phone number to get a hold of parts department