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I rated the company/service a one star only because no option for zero stars exists.
I have been unfortunate enough to have a few unpleasant experiences with contractors. This process with ANGI takes the cake, hands down.
I contacted ANGI about replacing the liner for an above ground swimming pool. I was told that my “pro” would arrive on a specific date and time. I also received a text that there were no pros in my area.
When the date of the contracted service arrived, I was surprised that someone actually showed up. Unfortunately, the person sent knew nothing about pools.
He asked where the new liner was. I told him that I was not made aware that I was to provide the liner for the appointment. I asked the “pro” what type of liner was needed, as this is my first experience with an above ground pool. He told me that I needed to order an “overlap” type of liner, which my wife ordered.
As it turns out, the “pro” didn’t know the difference between an “overlap” liner and a “beaded” liner, which is what our pool has.
We now have a liner that may, or may not, work in our pool and the first pro didn’t respond to texts regarding when he was coming back to finish the job that had already been paid for.
I called customer service to complain about the situation. I was told that a new booking would be made. I received a text message with the new booking info, and the pro for the new booking is the same person sent for the initial appointment.
I pointed this out to the rep. He apologized and said he would book another pro. He sent me another text with the new pro’s contact info. I specifically asked if ANGI was going to send an actual pool pro this time. He assured me that they would.
I called the new pro to discuss the situation and to get an idea of his level of professional pool experience. He told me that he has replaced a couple of liners before, but that he is not a pool pro.
At that point, I asked to speak with a supervisor. I was told that all of the supervisors were in a meeting. I was asked what time that evening would be convenient for a supervisor to call. I told him any time before midnight, but that I wanted to speak with a supervisor the same day. No call was ever received from anyone at ANGI.
Today, I get another text with another new “pro”. I didn’t even bother to call this time to find out what his qualifications for this assignment are. I called customer service to cancel my booking, with a full refund for the price of the booking and the membership fee. I was told that I would receive my refund in 5-10 business days. I advised the rep that that time frame was not acceptable. Again, I asked to speak with a supervisor. The rep put me on hold.
When someone came back on the line, it was a different service rep. The first one just transferred me to the cue for waiting calls.
I had to start at the beginning with this incredibly frustrating ordeal. I advised the rep that I was supposed to have been put on hold to speak to a supervisor. I advised him that I absolutely wanted to speak with a supervisor now.
Again, I was told that no supervisors are available. I said that if this company is supposedly so focused on excellent customer service, then he needed to find a supervisor to take my call now. He placed me on hold again.
After an additional 5 minute hold, the rep returned and told me that he would have to disconnect our call before a supervisor would call me back. I advised him that I had already waited for a call from a supervisor that I was told would come, but never materialized and I would wait to speak with one as soon as they become available.
The rep “assured” me that I would be contacted. I told him that based on my experience, his assurance was not the least bit reassuring and that I wanted to speak to a supervisor. He told me he was following protocol and that he would have to disconnect the call before I could hear from a supervisor. He told me that a supervisor will contact me within 24 hours. I told him that I had already waited 24 hours without a word from the company. He then told me he was going to disconnect the call, and hung up.
I expected a good, if not at least decent, experience with this company, based on their ads and the outstanding service promises. This experience fell miles short of that expectation.
If anyone can provide the contact information for the corporate office for this company, I would appreciate it
Michael Scott
Angi Headquarters Info
You can find the corporate office address and Angi headquarters in 1030 E. Washington St., Indianapolis, IN 46202, United States. Most of the operations handled from this Angi corporate headquarter.
- Address: Angi headquarters is completely transparent when it comes to contact information and location of the Angi Corporate Office. You can address any letters to this corporate headquarters office to:
1030 E. Washington St., Indianapolis, IN 46202, United States
For any general inquiries, please contact Angi head office number: (800) 445-6937
- Phone Number: Call (800) 445-6937 to reach someone at Angi headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast.
- Email: As an alternative, you can email Angi at homeowner@angi.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
- Website: You can use their website angi.com and contact any department for general help. there is no dedicated website for Angi Corporate Office.
Angi Headquarters Executive Team
Angi headquarters is run by an executive team. Below are some executive team members name of Angi corporate office.
- Oisin Hanrahan: Chief Executive Officer
- Andrew Russakoff: Chief Financial Officer
- Kulesh Shanmugasundaram: Chief Technology Officer
- Dhanusha Sivajee: Chief Marketing Officer
- Umang Dua: Chief Revenue Officer
- Shannon Shaw: Chief Legal Officer
- Angie Hicks: Chief Customer Officer
- Ercan Kamber: Chief Data Officer
- Michael Wanderer: Chief People Officer
- Jeff Kip: Chief Executive Officer, HomeAdvisor International
Angi corporate office addresses
| Corporate addresses of Angi | |
| Angi (USA) | 1030 E. Washington St., Indianapolis, IN 46202, United States |
Also Read: Timberland corporate office
Submit your review | |
I rated the company/service a one star only because no option for zero stars exists.
I have been unfortunate enough to have a few unpleasant experiences with contractors. This process with ANGI takes the cake, hands down.
I contacted ANGI about replacing the liner for an above ground swimming pool. I was told that my “pro” would arrive on a specific date and time. I also received a text that there were no pros in my area.
When the date of the contracted service arrived, I was surprised that someone actually showed up. Unfortunately, the person sent knew nothing about pools.
He asked where the new liner was. I told him that I was not made aware that I was to provide the liner for the appointment. I asked the “pro” what type of liner was needed, as this is my first experience with an above ground pool. He told me that I needed to order an “overlap” type of liner, which my wife ordered.
As it turns out, the “pro” didn’t know the difference between an “overlap” liner and a “beaded” liner, which is what our pool has.
We now have a liner that may, or may not, work in our pool and the first pro didn’t respond to texts regarding when he was coming back to finish the job that had already been paid for.
I called customer service to complain about the situation. I was told that a new booking would be made. I received a text message with the new booking info, and the pro for the new booking is the same person sent for the initial appointment.
I pointed this out to the rep. He apologized and said he would book another pro. He sent me another text with the new pro’s contact info. I specifically asked if ANGI was going to send an actual pool pro this time. He assured me that they would.
I called the new pro to discuss the situation and to get an idea of his level of professional pool experience. He told me that he has replaced a couple of liners before, but that he is not a pool pro.
At that point, I asked to speak with a supervisor. I was told that all of the supervisors were in a meeting. I was asked what time that evening would be convenient for a supervisor to call. I told him any time before midnight, but that I wanted to speak with a supervisor the same day. No call was ever received from anyone at ANGI.
Today, I get another text with another new “pro”. I didn’t even bother to call this time to find out what his qualifications for this assignment are. I called customer service to cancel my booking, with a full refund for the price of the booking and the membership fee. I was told that I would receive my refund in 5-10 business days. I advised the rep that that time frame was not acceptable. Again, I asked to speak with a supervisor. The rep put me on hold.
When someone came back on the line, it was a different service rep. The first one just transferred me to the cue for waiting calls.
I had to start at the beginning with this incredibly frustrating ordeal. I advised the rep that I was supposed to have been put on hold to speak to a supervisor. I advised him that I absolutely wanted to speak with a supervisor now.
Again, I was told that no supervisors are available. I said that if this company is supposedly so focused on excellent customer service, then he needed to find a supervisor to take my call now. He placed me on hold again.
After an additional 5 minute hold, the rep returned and told me that he would have to disconnect our call before a supervisor would call me back. I advised him that I had already waited for a call from a supervisor that I was told would come, but never materialized and I would wait to speak with one as soon as they become available.
The rep “assured” me that I would be contacted. I told him that based on my experience, his assurance was not the least bit reassuring and that I wanted to speak to a supervisor. He told me he was following protocol and that he would have to disconnect the call before I could hear from a supervisor. He told me that a supervisor will contact me within 24 hours. I told him that I had already waited 24 hours without a word from the company. He then told me he was going to disconnect the call, and hung up.
I expected a good, if not at least decent, experience with this company, based on their ads and the outstanding service promises. This experience fell miles short of that expectation.
If anyone can provide the contact information for the corporate office for this company, I would appreciate it
Michael Scott