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I have just received the most ridiculous and useless customer serves possible after booking a plane ticket. I booked the ticket 3 months ago, and immediately after realized that i had spelled my sons name using his middle name first. 30 seconds from booking, I wrote to customer service, sent the image of his passport and asked them to make the change. I received a note from customer service a few days later that they couldn't read the image, so I sent it again in 3 standard formats, and again waited, again they said they couldn't read it (.jpg and pdf) and I asked for a supervisor, they said they elevated the response and that I wasn't to reach out again until they responded. Three weeks later, and then another week later I reached out and then began calling. The connection went to India, it was almost impossible to hear and dropped frequently where I would have to call back again. I asked for a supervisor again, was told to wait, called again two days later, was told that it would be taken care of. Then I was told to reach out to the airline, who sent me back to the booking agency. And finally, now three days before my son's flight have been told by Booking.com that there is nothing that they can do to change the ticket. This is beyond ridiculous!
I booked a stay on May 2 in the evening and canceled it within 30 min due to a sudden health issue with our daughter. I called the hotel, and made SEVERAL calls to booking.com immediately that evening and the next day. According to instructions from Booking.com, these email happened:
To: keith.davis3@hilton.com
May 3, 2023 at 12:19 pm
Subject: Margie Jepson - Refund Request: Authorization needed by Booking.com
Keith,
Thank you for talking with me today.
I finally got someone at Booking.com to tell me where you needed to send an email authorizing the refunding of my reservation that was canceled.
Here is the basic info:
Margie Jepson
1 room
May 24 - 28 (for the Sun Belt Baseball Tourney)
Conf# 2178485467 Pin# 0808
Please send a written authorization for at 100% refund via email to:
2178485467@my.booking.com
It is my confirmation number @booking.com
Please include me on the email message so I will know it was sent to Booking.com and I will watch for the refund by them.
Thank you so very much!!!
Margie
Margie P. Jepson, MBA 601-543-2429 mpjepson@gmail.com
NEXT: Mr. Davis sent this, PER INSTRUCTIONS GIVEN BY YOUR PERSON AT BOOKING.COM
You are wonderful. Thank you, Keith.
Margie
Margie P. Jepson, MBA 601-543-2429 mpjepson@gmail.com
_______________
On Thu, May 4, 2023 at 12:40 PM Keith Davis wrote:
To Whom it may concern,
this email is to authorize the 100% refund for Mrs. Jepson. We will immediately cancel her reservation in our system with no cancelation fee. As of 5/4/23 12:30 she is no longer in our system expected to arrive on 5/24/23 at our hotel location. Thank you.
Keith D.
Manager
Front Desk Supervisor
Doubletree By Hilton
120 Madison Ave
Montgomery, Al 36104
334.245.2320
This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission. Copyright 2023 Hilton Proprietary and Confidential
______________
Mr. Davis said that when this has happened in the past, he would give verbal approval - YOUR STAFF REFUSED TO CALL HIM AND TALK TO THE MANAGER - and INSISTED on an email to be sent to that address.
1) I called the hotel and got the approval
2) after HOURS on the phone with BOOKING.COM this was the instruction that was INSISTED UPON. To send the email from the hotel for a written approval of the cancellation.
3) The approval email was sent by the hotel manager
NO REFUND HAS BEEN ISSUED!!!
I am requesting an IMMEDIATE refund.
I am requesting an IMMEDIATE response.
Margie Jepson
601-543-2429
Mpjepson@gmail.com
Recently updated on January 16th, 2024 at 05:49 am
Booking.com Headquarters Info
You can find the corporate office address and Booking.com headquarters in 800 Connecticut Avenue, Norwalk, CT 06854 USA. Most of the operations handled from this Booking.com corporate headquarter.
- Address: Booking.com headquarters is completely transparent when it comes to contact information and location of the Booking.com headquarters. You can address any letters to this corporate headquarters office to:
800 Connecticut Avenue, Norwalk, CT 06854 USA
For any general inquiries, please contact Booking.com head office number : 1-203-299-8000
- Phone Number: Call 1-203-299-8000 to reach someone at Booking.com headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during 24 hours a day, 7 days a week.
- Email: As an alternative, you can email Booking.com at customer.service@booking.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
- Website: You can use their website booking.com and contact any department for general help. there is no dedicated website for Booking.com headquarters.
Booking.com Headquarters Executive Team
Booking.com headquarters is run by an executive team. Below are some executive team members name of Booking.com corporate office.
Glenn D. Fogel: Chief Executive Officer
Paulo Pisano: Senior Vice President
Gillian Tans: Chairwoman
Maria Rocha Barros: Senior Vice President and Chief Legal Officer
Marcela Martin: Senior Vice President and Chief Financial Officer
Arjan Dijk: Senior Vice President and Chief Marketing Officer
David Vismans: Senior Vice President and Chief Product Officer
Matt Swann: Chief Technology Officer
Pepijn Rijvers: Senior Vice President of Accommodation
Booking.com corporate office addresses
| Corporate addresses | |
| Booking.com (USA) | 800 Connecticut Avenue, Norwalk, CT 06854 USA |
| Booking.com (UK) | Milton Rd, Cambridge CB4 1YG, United Kingdom |
| Booking.com (Canada) | 70 University Ave, Toronto, ON M5J 2M4, Canada |
Booking.com USA Headquarters Location & Directions
Booking.com Head Office USA Photos
Resource Links
Also Read: Frontier Airlines Corporate Office
Booking.com USA FAQS
Q. What is Booking.com USA?
A. Booking.com is one of the largest online travel agencies. It is headquartered in Amsterdam, and is a subsidiary of Booking Holdings.
Q. Where is Booking.com USA Headquarters?
A. Booking.com headquarters is located at 800 Connecticut Avenue, Norwalk, CT 06854 USA.
Q. What is Booking.com USA phone number?
A. Booking.com USA Phone number is 1-203-299-8000.
Q. Who owns Booking.com USA?
A. Booking.com USA is wholly owned by Booking Holdings.
Submit your review | |
I have just received the most ridiculous and useless customer serves possible after booking a plane ticket. I booked the ticket 3 months ago, and immediately after realized that i had spelled my sons name using his middle name first. 30 seconds from booking, I wrote to customer service, sent the image of his passport and asked them to make the change. I received a note from customer service a few days later that they couldn't read the image, so I sent it again in 3 standard formats, and again waited, again they said they couldn't read it (.jpg and pdf) and I asked for a supervisor, they said they elevated the response and that I wasn't to reach out again until they responded. Three weeks later, and then another week later I reached out and then began calling. The connection went to India, it was almost impossible to hear and dropped frequently where I would have to call back again. I asked for a supervisor again, was told to wait, called again two days later, was told that it would be taken care of. Then I was told to reach out to the airline, who sent me back to the booking agency. And finally, now three days before my son's flight have been told by Booking.com that there is nothing that they can do to change the ticket. This is beyond ridiculous!
I booked a stay on May 2 in the evening and canceled it within 30 min due to a sudden health issue with our daughter. I called the hotel, and made SEVERAL calls to booking.com immediately that evening and the next day. According to instructions from Booking.com, these email happened:
To: keith.davis3@hilton.com
May 3, 2023 at 12:19 pm
Subject: Margie Jepson - Refund Request: Authorization needed by Booking.com
Keith,
Thank you for talking with me today.
I finally got someone at Booking.com to tell me where you needed to send an email authorizing the refunding of my reservation that was canceled.
Here is the basic info:
Margie Jepson
1 room
May 24 - 28 (for the Sun Belt Baseball Tourney)
Conf# 2178485467 Pin# 0808
Please send a written authorization for at 100% refund via email to:
2178485467@my.booking.com
It is my confirmation number @booking.com
Please include me on the email message so I will know it was sent to Booking.com and I will watch for the refund by them.
Thank you so very much!!!
Margie
Margie P. Jepson, MBA 601-543-2429 mpjepson@gmail.com
NEXT: Mr. Davis sent this, PER INSTRUCTIONS GIVEN BY YOUR PERSON AT BOOKING.COM
You are wonderful. Thank you, Keith.
Margie
Margie P. Jepson, MBA 601-543-2429 mpjepson@gmail.com
_______________
On Thu, May 4, 2023 at 12:40 PM Keith Davis wrote:
To Whom it may concern,
this email is to authorize the 100% refund for Mrs. Jepson. We will immediately cancel her reservation in our system with no cancelation fee. As of 5/4/23 12:30 she is no longer in our system expected to arrive on 5/24/23 at our hotel location. Thank you.
Keith D.
Manager
Front Desk Supervisor
Doubletree By Hilton
120 Madison Ave
Montgomery, Al 36104
334.245.2320
This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission. Copyright 2023 Hilton Proprietary and Confidential
______________
Mr. Davis said that when this has happened in the past, he would give verbal approval - YOUR STAFF REFUSED TO CALL HIM AND TALK TO THE MANAGER - and INSISTED on an email to be sent to that address.
1) I called the hotel and got the approval
2) after HOURS on the phone with BOOKING.COM this was the instruction that was INSISTED UPON. To send the email from the hotel for a written approval of the cancellation.
3) The approval email was sent by the hotel manager
NO REFUND HAS BEEN ISSUED!!!
I am requesting an IMMEDIATE refund.
I am requesting an IMMEDIATE response.
Margie Jepson
601-543-2429
Mpjepson@gmail.com
probably the least responsive company to customer e-mails. either your customer service are not trained properly, or they are incompetent, or they do not understand English or they intentionally play dumb or they are really inefficient or they are not very bright or all of the above, PLUS.
I have made reservations through booking.com but cannot get copies of reservations sent to my e-mail. I have tried e-mailing your supposed customer service so call specialist to no avail. Cannot get an intelligent answer only unintelligent questions. If you are up to it, than you will read my several e-mails. They are self explanatory. MY Rating For Booking.com Is ZERO "0"
Your Customer ServiceLeaves A Great Deal To Be Desired.