CarMax Corporate Office Headquarters

Head Office Address : 12800 Tuckahoe Creek Parkway, Richmond, VA 23238, USA

Phone Number : 8047470422

Email : kmxfoundation@carmax.com

Web : https://www.carmax.com/

Twitter ID : @carmax

CarMax corporate office headquarters
CarMax USA
Average rating:  
 1 reviews
 by downforce65

This place is not worthy of even a single star. DO NOT TRUST THIS COMPANY. I chose to buy a car with Carmax because I had bought a car years ago that I had an excellent experience with but this company is no longer the same. I recently purchased a vehicle in Bristol, TN. I did not purchase their extended warranty due to how high my payment was an also because I trusted that this car had been thoroughly examined as they promise as a part of their reputation to provide good cars and excellent customer service. I purchased my vehicle and instantly began having issues. The first issue was my hatch not locking properly which they took care of but I had made several trips to and from the dealership which is 50 miles from my home. I have an ill grandmother that I help in Florida so I took a trip for one of her surgeries and realized the car was making an extremely loud noise from the engine on the trip back. I took the car into Carmax to look at it and was advised it was THREE quarts low on oil. I instantly questioned what could be causing that much oil to leak and was told it was probably just a “bad oil change” which is INSANE considering again their promise of in depth inspection on vehicles before they’re sold. I then asked the manager what if it was something bigger and he told me I was SEVENTY miles pass my warranty and I quickly advised him that if he subtracted the MULTIPLE service trips that were taken due to them selling a vehicle that wasn’t in shape to sell then I wouldn’t be over mileage and also advised that if it weren’t for my trip to Florida I would have never known there was an issue. He proceeded to tell me to drive it another THOUSAND miles and see how it does but that he couldn’t promise me if there was a bigger issue that they would be able to fix it. Needless to say I had to drive to Florida again for my sick grandmother and by time we made it there the car was nearly completely out of oil. It took FIVE quarts to get it back home and the brakes as well as the other headlight also all failed on that trip. I have had this car for less than 4 months paid three thousand down and have maintained a 565.00 payment on a car that is FALLING apart. It is very obvious that the ball was dropped on their inspection with this vehicle and it is disheartening and unfair to make it my responsibility to fix while maintaining my payment! Needless to say this review is just the start. I will also be filing a complaint with the BBB and addressing this with an attorney if someone doesn’t step in and do the right thing. It is NOT okay to do this to people. A GOOD company would recognize they made a mistake and do what they need to do to fix it. I am absolutely mind blown at this experience considering how amazing my last experience was with this dealership but it’s very clear that their dedication is no long to their customers but themselves which is extremely unfortunate! DO NOT BUY A VEHICLE HERE!

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CarMax USA
Average rating:  
 1 reviews
 by downforce65

This place is not worthy of even a single star. DO NOT TRUST THIS COMPANY. I chose to buy a car with Carmax because I had bought a car years ago that I had an excellent experience with but this company is no longer the same. I recently purchased a vehicle in Bristol, TN. I did not purchase their extended warranty due to how high my payment was an also because I trusted that this car had been thoroughly examined as they promise as a part of their reputation to provide good cars and excellent customer service. I purchased my vehicle and instantly began having issues. The first issue was my hatch not locking properly which they took care of but I had made several trips to and from the dealership which is 50 miles from my home. I have an ill grandmother that I help in Florida so I took a trip for one of her surgeries and realized the car was making an extremely loud noise from the engine on the trip back. I took the car into Carmax to look at it and was advised it was THREE quarts low on oil. I instantly questioned what could be causing that much oil to leak and was told it was probably just a “bad oil change” which is INSANE considering again their promise of in depth inspection on vehicles before they’re sold. I then asked the manager what if it was something bigger and he told me I was SEVENTY miles pass my warranty and I quickly advised him that if he subtracted the MULTIPLE service trips that were taken due to them selling a vehicle that wasn’t in shape to sell then I wouldn’t be over mileage and also advised that if it weren’t for my trip to Florida I would have never known there was an issue. He proceeded to tell me to drive it another THOUSAND miles and see how it does but that he couldn’t promise me if there was a bigger issue that they would be able to fix it. Needless to say I had to drive to Florida again for my sick grandmother and by time we made it there the car was nearly completely out of oil. It took FIVE quarts to get it back home and the brakes as well as the other headlight also all failed on that trip. I have had this car for less than 4 months paid three thousand down and have maintained a 565.00 payment on a car that is FALLING apart. It is very obvious that the ball was dropped on their inspection with this vehicle and it is disheartening and unfair to make it my responsibility to fix while maintaining my payment! Needless to say this review is just the start. I will also be filing a complaint with the BBB and addressing this with an attorney if someone doesn’t step in and do the right thing. It is NOT okay to do this to people. A GOOD company would recognize they made a mistake and do what they need to do to fix it. I am absolutely mind blown at this experience considering how amazing my last experience was with this dealership but it’s very clear that their dedication is no long to their customers but themselves which is extremely unfortunate! DO NOT BUY A VEHICLE HERE!

Recently updated on February 9th, 2024 at 04:43 am

CarMax Headquarters Info

You can find the corporate office address and CarMax headquarters in 12800 Tuckahoe Creek Parkway, Richmond, VA 23238, USA. Most of the operations handled from this CarMax corporate headquarter.

  • Address: CarMax headquarters is completely transparent when it comes to contact information and location of the CarMax headquarters. You can address any letters to this corporate headquarters office to:

12800 Tuckahoe Creek Parkway, Richmond, VA 23238, USA

For any general inquiries, please contact CarMax head office number: (804) 747-0422

  • Phone Number: Call (804) 747-0422 to reach someone at CarMax headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast.
  • Email: As an alternative, you can email CarMax at kmxfoundation@carmax.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
  • Website: You can use their website carmax.com and contact any department for general help. there is no dedicated website for CarMax headquarters.

CarMax Headquarters Executive Team

CarMax headquarters is run by an executive team. Below are some executive team members name of CarMax corporate office.

  • BILL NASH: President and Chief Executive Officer
  • JIM LYSKI: EVP, Chief Marketing Officer
  • SHAMIM MOHAMMAD: EVP, Chief Information and Technology Officer
  • DIANE CAFRITZ: General Counsel, Chief Compliance Officer & Chief Human Resources Officer, EVP
  • ENRIQUE MAYOR-MORA: EVP, Chief Financial Officer
  • JON DANIELS: SVP, CarMax Auto Finance
  • DARREN NEWBERRY: SVP, Store Operations
  • JOE WILSON: Store Strategy and Logistics, SVP

Board of Directors:

  • THOMAS J. FOLLIARD
  • MITCHELL D. STEENROD
  • PETER J. BENSEN
  • RONALD E. BLAYLOCK
  • SONA CHAWLA
  • SHIRA GOODMAN
  • DAVID W. MCCREIGHT
  • BILL NASH
  • MARK F. O’ NEIL
  • PIETRO SATRIANO
  • MARCELLA SHINDER

CarMax corporate office addresses

Corporate addresses
CarMax (USA) 12800 Tuckahoe Creek Parkway, Richmond, VA 23238, USA.

CarMax USA Headquarters Location & Directions

CarMax Head Office USA Photos

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CarMax USA FAQS

Q. What is CarMax USA?
A. CarMax USA is a used vehicles retailer offering an assortment of automotive merchandise and services. The company provides new vehicles, used vehicles, parts, automotive repair and maintenance services, and automotive finance services.

Q. Where is CarMax Headquarters?
A. CarMax headquarters is located at 12800 Tuckahoe Creek Parkway, Richmond, VA 23238, USA.

Q. What is CarMax USA phone number?
A. CarMax USA Phone number is (804) 747-0422.

Q. Who owns CarMax USA?
A. CarMax USA is wholly owned by Institutional Investors.

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CarMax USA
Average rating:  
 1 reviews
 by downforce65

This place is not worthy of even a single star. DO NOT TRUST THIS COMPANY. I chose to buy a car with Carmax because I had bought a car years ago that I had an excellent experience with but this company is no longer the same. I recently purchased a vehicle in Bristol, TN. I did not purchase their extended warranty due to how high my payment was an also because I trusted that this car had been thoroughly examined as they promise as a part of their reputation to provide good cars and excellent customer service. I purchased my vehicle and instantly began having issues. The first issue was my hatch not locking properly which they took care of but I had made several trips to and from the dealership which is 50 miles from my home. I have an ill grandmother that I help in Florida so I took a trip for one of her surgeries and realized the car was making an extremely loud noise from the engine on the trip back. I took the car into Carmax to look at it and was advised it was THREE quarts low on oil. I instantly questioned what could be causing that much oil to leak and was told it was probably just a “bad oil change” which is INSANE considering again their promise of in depth inspection on vehicles before they’re sold. I then asked the manager what if it was something bigger and he told me I was SEVENTY miles pass my warranty and I quickly advised him that if he subtracted the MULTIPLE service trips that were taken due to them selling a vehicle that wasn’t in shape to sell then I wouldn’t be over mileage and also advised that if it weren’t for my trip to Florida I would have never known there was an issue. He proceeded to tell me to drive it another THOUSAND miles and see how it does but that he couldn’t promise me if there was a bigger issue that they would be able to fix it. Needless to say I had to drive to Florida again for my sick grandmother and by time we made it there the car was nearly completely out of oil. It took FIVE quarts to get it back home and the brakes as well as the other headlight also all failed on that trip. I have had this car for less than 4 months paid three thousand down and have maintained a 565.00 payment on a car that is FALLING apart. It is very obvious that the ball was dropped on their inspection with this vehicle and it is disheartening and unfair to make it my responsibility to fix while maintaining my payment! Needless to say this review is just the start. I will also be filing a complaint with the BBB and addressing this with an attorney if someone doesn’t step in and do the right thing. It is NOT okay to do this to people. A GOOD company would recognize they made a mistake and do what they need to do to fix it. I am absolutely mind blown at this experience considering how amazing my last experience was with this dealership but it’s very clear that their dedication is no long to their customers but themselves which is extremely unfortunate! DO NOT BUY A VEHICLE HERE!