Choice Home Warranty Corporate Office Headquarters

I have already contacted BBB and USA News, but if I could give your company less than 1 star on any review site, I most certainly would. My claim went on for almost 3 months for it all to come down to being offered a Lowe's eGift Card of an amount that is not even comparable to replace our current washer (and yes, I confirmed with LG). We had a tech assigned who diagnosed the problem, said he would come back in a couple of days to replace the part (washer valve). Weeks went by, not days and I could not get in touch with him. I called your company several times to get a hold of him and finally he showed back up with the part; however, it was the wrong size and did not fit! He said he would be back the next day with the correct part and did not show up. He stopped responding to my calls and texts and also stopped responding to your company. I had to literally demand that another company be assigned for my washer to be fixed. Another tech came out, was not even here 5 minutes, didn't open the washer top, pull out the washer, etc. He submitted his "diagnosis" which in turn triggered the offering of a Lowe's eGift Card for us to go buy a replacement. I appealed the offered amount because it was substantially lower and was assigned a case manager out of Miami, FL (Victoria James). This was the biggest waste of my time as she did absolutely NOTHING to assist. She explained that it was cheaper for your company to offer the gift card than it was to replace the part. Ha! Then tell me why the part was approved by YOUR company with the first technician - makes absolutely no sense at all and the lack of willingness by your company to satisfy a 5-year contracted customer is beyond revolting. I honestly do not understand how people that work at your company sleep at night knowing that if they were in my shoes or another customer's shoes they would be going through this and dishing out additional money from their pocket for expenses that they should not have to cover. It is shocking that your company is still in business and operating under such terrible customer service.

If i didn't have to give any stars I wouldn't, this company is ridiculous, i called and asked them if they could mail me out our contract since i am a Naval Veteran that lives on a fixed income they wouldn't do it, we called to put a claim in for our broken dishwasher, we kept calling them finally we told them to cancel our account, i hope they try to pull a cancelation fee from me , as a Naval Veteran i have resources.

If i didn't have to give any stars i wouldn't stars this company is ridiculous, put in a claim for our dishwasher 4 days ago and i called in several times only to have them tell us they cant find a technician, we asked for a refund they wont return our money, my wife is a Naval Veteran and we live on a fixed income this is ridiculous

I would give a ZERO if I could. Just requested garage door repair and the whole process was a nightmare.

Tried to reach out of people in corporate, but to no avail. I have not been a customer long and I am getting ready to cancel my services and find a warranty company that cares. I had Percision Garage to render services. It was refreshing to work with an Excellent Team. They were professional, friendly, knowledgeable, and genuine. It took 5 before I CHW could get a company to my house and there was still a delay. I contacted Percision Garage within less than an hour a technician was at my home and repaired my garage door.

Same as the others...very rude, hard to get a hold of, not very knowledgeable and always passing the buck. I had a "Resolution Manager" named Sabrina - yes I called out your name, and she pretended to be friendly and helpful and she read me the tech notes stating the issue had been resolved. Everything on the fridge works- out side of the display panel. I told her that didn't make any sense because that is the whole reason for the claim was the display panel was not working and I could not dispense water or ice. I read her the notes from me on the original claim I put in. She apparently didn't like that and the minute I asked her to re-read the notes from the tech because I disputed what the tech was claiming, she immediately flipped the script and went full on gate keeper mode and got louder and ruder with me. " I already read the notes to you. We're not playing that game. We have to go by what the tech says." I said I wasn't playing a game and simply was asking to re-read the notes to prove my point about what the original issue was. She remained rude, I asked why she was being so aggressive and she deflected and asked what would I like their department to do? She said they could send the same tech back out to avoid the charge of the service call since I made it clear that I wasn't paying for another one, and I said why would we sent the tech back out if he couldn't fix it? She repeated again and I finally said fine...send out the tech. So rude and so disappointing. I will be cancelling my contract once this claim is in the books.

I have been with your company since 2018 , paying my bill every month taken out of my account. The last few months getting no service , horrible customer service. also taking your customers money when our customer is doing your work in finding there own contractor for the service. I t does not take 30days to refund. this will be going to all local channels, better business bureau on the kind of company you are running. Stop taken peoples money

Worse customer service and claims resolution! -100 rating

Bad they sent a repair man over he looked at problem for lass than 5 minutes, and gave me an unreasonable diagnosis, when I contacted them they claim I would get a person to call me on several occasion and that never happened, it's been several of weeks, I haven't been able to contact them since, I was out 85.00 for no reason, I asked to cancel my account with them but they want return my call.

This is by far the absolute worst experience I’ve had with any company. All of the customer service reps are rude. They cut you off and handy up on you. The reps in the claims office are dishonest. We have to call several times before we can ever speak with anyone. We’ve tried canceling our policy for nearly a weak and have been told it would be canceled and it has not. I have filed a complaint with the BBB and would never work with or recommend this company to anyone for any reason.

I am blown away!! I find out today in my conversation with Supervisor, Cliff #4518 that I have to open a "new claim" and a "new service fee" for the drywall damage created for access to the covered pipe. I have worked and managed claims now for 20 years and am blown away that you treat this as 2 separate claim numbers with 2 different service calls. One is a result of the other and should be covered under the same loss. I asked Cliff to show me in the policy contract and he couldn't do it. When I asked for Cliff's manager, I was told that he was the supervisor and that was it. Finally he agreed to have his manager call me back within 24-48 hours. Literally floored at the logic!!!