Enterprise Corporate Office Headquarters

Local enterprise in Altoona, Pennsylvania

As soon as I walked in the door, the employees were very rude and disrespectfull. They continued to be rude and disrespectful, even when they were showing me the vehicle and kept trying to get extra money out of me, even though it was an insurance claim. I will never step foot back into that place ever again. Even when I said forget it I will go rent a car somewhere else. She said good she wasn’t going to rent me the vehicle away. I said after all of this I don’t want it anymore. Very disappointed that employees are this disrespectful.

16 June 2023

Review for Corporate Operations.
Branch/Group: A0062_Heartland
Ames, IA 6224
1817 E Lincoln Way
Ames, IA500106543

I am a first time customer to Enterprise, but had been given recommendation that this branch was outstanding.

Initially set up an appointment in person on an extremely busy Monday evening before the office was closing. Their lobby was swamped with last minute customers arriving and various transactions.

The staff were patient, informative and knowledgeable with each guest before us and myself.

At time of pick up our process was fast, in-depth and our vehicle was immaculate. This branch and the staff that work front and back of house are amazing and I look forward to our next opportunity to rent from them.

I had been a long time user of Enterprise and have recommended several people to Enterprise. December of 2022 my grandson tried to rent a car from Enterprise but couldn't because he didn't have enough on his debit card. So i use my card for his rental I was the primary and he was the secondary. Reservation #8GJBTP. Total Rental fee was $471.30 which included a deposit of $300.00, which I was told by enterprise staff that I would get that refunded back to my debit card when the car is returned. Enterprise refunded back to my card only $171.30. I inquire about what happen to the full $300 deposit and ask where is the remaining $128.70 amount. Call the 800 number and was told it would be refunded to my back to me in 7 to 10 business days. Waited for over serveral months to find out that the $128.70 was refunded to a different card number that was not my number, which I don't understand because Enterprise had my number on file. I refunded the $171.30 to my card. Later I fought out that the $128.70 went on my grandson card WHY???. I was the primary renter??????. I went back to the office in Westmont, IL where the car was renter and had a terrible experience with them. Poor customer service skill is all I can say. So the error was on Enterprise end the full amount of the refund should have been not a parcel refund of $171.30 but a full refund of $300.00. I am requesting that this matter be handle as soon as possible. I need to be refunded the remaining balance of $128.70. I feel like I have waited long enough. It seem as if I am getting the run around from Enterprise, over $128.70 that's due me per my contract($300.00) .I am so shock. All of my information is on the reservation number from Enterprise. I am asking that you contact me as soon as possible via email or phone number.

Thanks
Joanne Davis

Car broke down 5.5 hours from home. Roadside assistance said a field manager would need to contact me about getting a replacement car. None was available on a Saturday - the field manager never called me back. It was only after calling roadside assistance several more times that they responded however they got the number of people in our party wrong; the address where we were located wrong and the right hand didn’t know what the left hand was doing. We also had to contact them to get approval for an Enterprise authorized service station to fix the vehicle. Just under 5 hours later the car was fixed. This happened before we could get anyone’s attention that we were essentially stranded. Their customer service was horrible; they don’t maintain their cars and unfortunately are the only game in town. They need some competition if they expect to be good again.

I have been an ENTERPRISE GOLD MEMBER/BUSINESS for many years. I have watched the customer service deteriorate and have had 'near misses' with 'no cars available'. This morning I went to my local Enterprise Office to pick up a rental for a business trip (reservation #1546516788). I was informed that there were No Cars Available, and that the representative had, "called me 30 minutes before to notify me"! My ride had already driven off and I was stranded. The representative did tell me that he had 'called all branches to try and find me a car, but to no avail". I was stranded and the representative offered no other help to address my situation. I asked him why I had not been called the night before with the heads-up that a car might not be available - I could have had a PLAN 'B'. No answer! Fortunately, MIKE was there. He has given me rides home from time to time when I have dropped off other rentals. I asked Mike if he could take me to my house to pick up my personal car; which he did. As a Corporate Office Employee I travel a great deal. I no longer feel confident that Enterprise can meet my needs. As I said before, I have been enroute to the Enterprise Store on other occasions when "The Call Came that there were no cars". On those occasions I was able to have my ride turn around and take me home. Poor planning and lack of communication! Enterprise had such a good reputation pre-COVID.

On 11/09/22, I was hit by a deer and reported it to my insurance company. State Farm referred me to Enterprise near my house in 21212. On 11/10/22, I received a call from the manager Sam Steinhoff who introduced herself and told me that she did not have any cars today and made me an appointment for 11/11/12 between 3 and 3:30pm. I explained to Ms. Steinhoff that I would like a economy car if possible. She stated that if one is not in then she would do a upgrade but give it to me for the price of a economy car. Upon arrival, it was a couple in the store requesting a car and she stated that she did not have any but took the time to call around and find a enterprise that has a car in stock for them. When it was my turn, Ms. Steinhoff stated that she again did not have any cars but only a challenger. I tried to explain to her that I needed a economy car but she kept cutting me off, I then told her I would take the challenger but if she gets in a economy car could I swap. She then went on to say that the store does not really get in economy cars. Ms. Steinhoff tried to charge me a higher price then what she stated on the phone. When I was trying to talk to her she cut me off, huffed at me and to top it off when another agent came in she brushed me off and told him to help me without finishing the conversation. Lastly she agreed to the economy price but instead of us finishing the talk she looked over the other agent and stated give her the economy price. My issue is she is very rude, disrespectful and has very little customer service skills. People respond usually to how we are being treated. the whole incident could have gone south if I was not mature and understand that when we deal with people of all walks of life we must be aware of how we talk and approach them. My complaint was filed on 11/09/22 to date no one has called me.

What should’ve been one of the happiest days turned into a horrible, expensive nightmare. On the day of my sons wedding while 1500 miles from home the car that I rented broke down with my children in the middle of a four-way stop then when I was instructed to get the car to the rental Place closest I was rudely and ignorantly disregarded and ended up missing my son’s wedding but that’s not the end of it because not only did I miss my sons wedding, but my middle son was the best man my youngest son was the ringbearer so wedding is ruined. A mother misses her son, getting married and my sons missing the opportunity to stand with their brother while he got married. And it was not too too lack of effort on my part I not only had enterprise on the phone one time I had them on there two times while this girl in Layton Utah, told me to sit down and wait that 10 minutes two hours I was late to the wedding, I could never get that back. There was nothing but a oh I’m sorry will just give you your rental for free. The entire point of the trip was ruined because she wanted to be done with work because she did not want to help me or my children who had already been in a four-way with a broken down car that was rented from our Moe’s but I had to get that vehicle to the closest enterprise which was 0.8 miles and not only did she refused to help me, but then tried to take the people that were waiting behind me next so if you got big plans, and you’ve spent a lot of money to be able to get here, and then you wanna disappoint your children all of them go ahead and rent from enterprise because I’ve already complained. I’ve already thrown a fit because I could never get that back ever and neither can my children and I’m still being disregarded. I’m still being ignored minus the fact that they ruined the wedding they ruined our trip. Because even though I have spoke with them in person, I have spoke with them on the phone I have emails I have been completely ignored and disregarded so I will continue to post a review on every freaking website, hoping that this doesn’t happen to one person because it’s not fair.