Submit your review | |
One of the worst return flights and customer service from ****** airlines and Lufthansa. On a return flight that was booked leaving Santorini going back to Chicago we had the worst experience with ****** airlines and then Lufthansa. Our first flight from Santorini to Athens on ****** was delayed then cancelled, causing connecting flights to be missed and rearranged, then replacement flight was late causing connectors to be missed again then they lost our luggage and only found it because we stayed at the airport for over 7 hours pressing people to find it because my wife is in a wheelchair paralyzed from from the waist down and had stuff in the suitcase that she needed for her condition. We ending up not being able to leave Athens until the next day. With 2 hours of sleep we headed to the airport at 330am the next day and got on a flight to Munich with Lufthansa. We got to Munich and caught our connector to Chicago except they did not load our luggage. We find this out when we get to Chicago looking for our bags. We spend a few hours at the airport trying to find someone from Lufthansa and shockingly other than the guy at the departure counter we could not find anyone. We went to the United baggage re-check counter to see if they could help us find someone and they couldnt even find anyone for Lufthansa baggage, but the gentleman helped us in how to file the claim. Sad that another Airline was more helpful than the one we flew on and caused the issue. We start checking the tracking later than day and finally we see one bag is suppose to be loaded the next day, keep in mind my paralyzed wife is still missing things she needed. That update was the last update the tracker shows still at this point. However I went to the Lufthansa app and checked flight details and baggage details and finally today I see the bag with no update on the claim tracker page, is saying it arrived in Chicago, but the other is still saying its being loaded on the 10th. We called the 800 number and this is where the 2nd worst customer service experience continues. The lady that answered had a heavy accent and was very difficult to understand. As a minority myself I dont care what nationality/race someone is but if you have a heavy accent you should understand that people may ask you to repeat something. My wife was talking to her first but was having a very difficult time understanding what she was saying. I got on the phone and I asked her a simple question that my wife had apparently asked prior, and the ladies response was " I already answered that for your wife", I said ok well can you tell me again, and her response was "ask your wife, because I already told her". I asked for a manager she said she doesnt have one, I asked her name and if she had an employee # or something and she said she is onlynrequired to give her first name, she said it was Jean. I told her that her customer service skills were the worst. She didnt seem to care. I called back to get another rep and that person was the complete opposite and was helpful in answering questions. She did confirm that both bags were actually in Chicago and had cleared customs and suppose to be delivered. I told her that when I filed the claim i selected the option to pick up the bags rather than delivery because I thought we would be able to get the bags quicker once they arrived, so obviously that selection was ignored. She gave me the local number for Lufthansa baggage and the number for the courier service. I tried calling both multiple times and got voicemail at both, and both were boxes were full so I couldnt even leave a message. It is absolutely ridiculous that our bags are here and cleared customs, but yet we can get ahold of an actual person to be able to go pick up our bags. Total feeling of helplessness. Absolute disappointment in Lufthansa and their customer service and communication. No one seems to care about the customer, and mean while my wife is sadly inconvenienced. I dont even understand why our bags werent on the flight in the first place.
Recently updated on January 16th, 2024 at 11:30 am
Lufthansa Headquarters Info
You can find the corporate office address and Lufthansa headquarters in P.O. Box 425 East Meadow, N.Y. 11554 USA. Most of the operations handled from this Lufthansa corporate headquarter.
- Address: Lufthansa headquarters is completely transparent when it comes to contact information and location of the Lufthansa headquarters. You can address any letters to this corporate headquarters office to:
P.O. Box 425 East Meadow, N.Y. 11554 USA
For any general inquiries, please contact Lufthansa head office number : 1 (800) 645-3880
- Phone Number: Call 1 (800) 645-3880 to reach someone at Lufthansa headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during 24 hours a day, 7 days a week.
- Email: As an alternative, you can email Lufthansa at info@lufthansa.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
- Website: You can use their website lufthansa.com and contact any department for general help. there is no dedicated website for Lufthansa headquarters.
Lufthansa Headquarters Executive Team
Lufthansa headquarters is run by an executive team. Below are some executive team members name of Lufthansa corporate office.
- Carsten Spohr: Chairman of the Executive Board
- Harry Hohmeister: Member of the Executive Board / Head of Commercial Passenger Airlines
- Thorsten Dirks: Member of the Executive Board / Chief Officer Digital and Finance
- Christina Foerster: Member of the Executive Board
- Dr. Michael Niggemann: Member of the Executive Board / Chief Officer Human Resources, Legal Affairs and M&A
- Dr. Detlef Kayser: Member of the Executive Board / Chief Officer Airline Resources & Operations Standards
Lufthansa corporate office addresses
| Corporate addresses | |
| Lufthansa (USA) | P.O. Box 425 East Meadow, N.Y. 11554 USA |
| Lufthansa (UK) | World Business Centre, Newall Rd, Hounslow TW6 2RD, United Kingdom |
| Lufthansa (Canada) | Terminal 1, Toronto Pearson International Airport, 6301 Silver Dart Dr, Mississauga, ON L5P 1B2, Canada |
| Lufthansa (New Zealand) | Level 10/36 Kitchener Street, Auckland CBD, Auckland 1010, New Zealand |
Lufthansa USA Headquarters Location & Directions
Resource Links
Also Read: DHL Corporate Office
Lufthansa USA FAQS
Q. What is Lufthansa USA?
A. Lufthansa’s Customer Service Plan reflects our commitment to treat our customers in a fair, courteous and prompt manner and to provide them with clear.
Q. Where is Lufthansa USA Headquarters?
A. Lufthansa headquarters is located at P.O. Box 425 East Meadow, N.Y. 11554 USA.
Q. What is Lufthansa USA phone number?
A. Lufthansa USA Phone number is 1 (800) 645-3880.
Q. Who owns Lufthansa USA?
A. Lufthansa USA is wholly owned by State-owned enterprise.
Submit your review | |
One of the worst return flights and customer service from ****** airlines and Lufthansa. On a return flight that was booked leaving Santorini going back to Chicago we had the worst experience with ****** airlines and then Lufthansa. Our first flight from Santorini to Athens on ****** was delayed then cancelled, causing connecting flights to be missed and rearranged, then replacement flight was late causing connectors to be missed again then they lost our luggage and only found it because we stayed at the airport for over 7 hours pressing people to find it because my wife is in a wheelchair paralyzed from from the waist down and had stuff in the suitcase that she needed for her condition. We ending up not being able to leave Athens until the next day. With 2 hours of sleep we headed to the airport at 330am the next day and got on a flight to Munich with Lufthansa. We got to Munich and caught our connector to Chicago except they did not load our luggage. We find this out when we get to Chicago looking for our bags. We spend a few hours at the airport trying to find someone from Lufthansa and shockingly other than the guy at the departure counter we could not find anyone. We went to the United baggage re-check counter to see if they could help us find someone and they couldnt even find anyone for Lufthansa baggage, but the gentleman helped us in how to file the claim. Sad that another Airline was more helpful than the one we flew on and caused the issue. We start checking the tracking later than day and finally we see one bag is suppose to be loaded the next day, keep in mind my paralyzed wife is still missing things she needed. That update was the last update the tracker shows still at this point. However I went to the Lufthansa app and checked flight details and baggage details and finally today I see the bag with no update on the claim tracker page, is saying it arrived in Chicago, but the other is still saying its being loaded on the 10th. We called the 800 number and this is where the 2nd worst customer service experience continues. The lady that answered had a heavy accent and was very difficult to understand. As a minority myself I dont care what nationality/race someone is but if you have a heavy accent you should understand that people may ask you to repeat something. My wife was talking to her first but was having a very difficult time understanding what she was saying. I got on the phone and I asked her a simple question that my wife had apparently asked prior, and the ladies response was " I already answered that for your wife", I said ok well can you tell me again, and her response was "ask your wife, because I already told her". I asked for a manager she said she doesnt have one, I asked her name and if she had an employee # or something and she said she is onlynrequired to give her first name, she said it was Jean. I told her that her customer service skills were the worst. She didnt seem to care. I called back to get another rep and that person was the complete opposite and was helpful in answering questions. She did confirm that both bags were actually in Chicago and had cleared customs and suppose to be delivered. I told her that when I filed the claim i selected the option to pick up the bags rather than delivery because I thought we would be able to get the bags quicker once they arrived, so obviously that selection was ignored. She gave me the local number for Lufthansa baggage and the number for the courier service. I tried calling both multiple times and got voicemail at both, and both were boxes were full so I couldnt even leave a message. It is absolutely ridiculous that our bags are here and cleared customs, but yet we can get ahold of an actual person to be able to go pick up our bags. Total feeling of helplessness. Absolute disappointment in Lufthansa and their customer service and communication. No one seems to care about the customer, and mean while my wife is sadly inconvenienced. I dont even understand why our bags werent on the flight in the first place.