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I just spoke to a customer service representative in regards to my card continuously being declined when I try to use my card online. This is ridiculous and embarrassing when your available credit far exceeds your purchase. I have to now sit on the phone each time and confirm it was actually me trying to access my card and agree to the transactions that I tried to make. The excuse given is because there was a high volume of transactions being made at the time. Huh? What does that even mean? And why would that affect me making a transaction on my card. Then when you call the customer service representative gets all defensive when you signed up for this job and know you should expect customers to be upset due to certain issues and it is your job to not take it personal and resolve the issue. I don't know what this customer service rep meant by that but if there is an issue with Merrick credit card transactions that is a company issue. If I choose to use my card excessively online and all my information matches....who are you to decline and block my card. This is the 3rd time I have experienced this in a months time. This is ridiculous. I couldn't even use my card in Google Pay. That should be a major problem and that's why I am writing a google review.
Recently updated on March 7th, 2024 at 11:54 am
Merrick Bank Headquarters Info
You can find the corporate office address and Merrick Bank headquarters in P.O. Box 5000, Draper, UT 84020-5000, United States. Most of the operations handled from this Merrick Bank corporate headquarter.
- Address: Merrick Bank headquarters is completely transparent when it comes to contact information and location of the Merrick Bank Corporate Office. You can address any letters to this corporate headquarters office to:
P.O. Box 5000, Draper, UT 84020-5000, United States
For any general inquiries, please contact Merrick Bank head office number: 1-800-204-5936
- Phone Number: Call 1-800-204-5936 to reach someone at Merrick Bank headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast.
- Email: As an alternative, you can email Merrick Bank at deposits@merrickbank.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
- Website: You can use their website merrickbank.com and contact any department for general help. there is no dedicated website for Merrick Bank Corporate Office.
Merrick Bank Headquarters Executive Team
Merrick Bank headquarters is run by an executive team. Below are some executive team members name of Merrick Bank headquarters.
- CEO: Richard Urrutia
- David Young: Chief Financial Officer
- Jeannine Lynch: Senior Vice President & Chief Operating Officer
- Jeff Smith: Executive VP, Marketing Operations
- Maraina Wihongi: Assistant Vice President & Manager, Account Servicing & Process
- Heather Everton: Vice President, Product
Merrick Bank Headquarterts addresses
| Corporate addresses of Merrick Bank | |
| Merrick Bank (USA) | P.O. Box 5000, Draper, UT 84020-5000, United States |
Merrick Bank USA Headquarters Location & Directions
Resource Links
Also Read: Timberland corporate office
Merrick Bank USA FAQS
Q. What is Merrick Bank USA?
A. Merrick Bank is FDIC insured and recognized as a top credit card issuer in the U.S.
Q. Where is Merrick Bank USA Headquarters?
A. Merrick Bank headquarters is located at P.O. Box 5000, Draper, UT 84020-5000, United States.
Q. What is Merrick Bank USA phone number?
A. Merrick Bank USA Phone number is 1-800-204-5936.
Q. Who owns Merrick Bank USA?
A. Merrick Bank USA is wholly owned by FDIC insured.
Submit your review | |
I just spoke to a customer service representative in regards to my card continuously being declined when I try to use my card online. This is ridiculous and embarrassing when your available credit far exceeds your purchase. I have to now sit on the phone each time and confirm it was actually me trying to access my card and agree to the transactions that I tried to make. The excuse given is because there was a high volume of transactions being made at the time. Huh? What does that even mean? And why would that affect me making a transaction on my card. Then when you call the customer service representative gets all defensive when you signed up for this job and know you should expect customers to be upset due to certain issues and it is your job to not take it personal and resolve the issue. I don't know what this customer service rep meant by that but if there is an issue with Merrick credit card transactions that is a company issue. If I choose to use my card excessively online and all my information matches....who are you to decline and block my card. This is the 3rd time I have experienced this in a months time. This is ridiculous. I couldn't even use my card in Google Pay. That should be a major problem and that's why I am writing a google review.