PlayStation Corporate Office Headquarters

Paying over $600 only to have to take apart because of a design flaw is very disappointing! We figured it out on our own after being hung up on from support! Bad business practices all the way around.

My sons account has been suspended because it’s saying I have charge backs. I didn’t dispute any charges with my bank. I called PlayStation and the lady was saying that in order for the suspension to be lifted, I had to pay the charge backs even though I told her it wasn’t me that reported chargebacks. My son is 8yrs old and he doesn’t know how to call and dispute a bann and dispute charges. She didn’t even ask me if I wanted my account to be investigated. I would love my account to be investigated for fraudulent activity. The lady also hung up on me and just kept telling me I had to pay the chargebacks for them to lift the suspension. My son can’t play his game because someone is using my email and saying that I disputed PlayStation charges with my bank when I didn’t.

To Whom it May Concern:

I'm writing to you regarding the extreme frustration in regards to my son's PSN account. It seems as though the scripted folks that answer your phones at the only number for your organization (800-345-7669) don't like to assist customers in a prompt and professional manner, but only can regurgitate what's listed on their screen!!!! Below are the events that have transpired on my son's account, mind you who has been a long time customer for 10+ years...

On 7/28/2023 my son's account received a month's ban due to improper communication, his account was unbanned on 8/27/2023 at 1:20 am, this same morning his account was breached and taken over by some unknown person. He found this only due to an email received from PSN stating his credentials had been changed. On this same day 8/28/2023 he contacted your customer service team who assisted him in getting his account back, this was around 1:00 pm the same day, 8/28/2023. During this phone conversation he was told by someone at PSN that they would escalate his case regarding the refundable monies spent on his account.... and you guessed it... no one got back to him!!!!!! About an hour later on 8/28/2023, his account was then permanently banned because whoever breached his account broke your code of conduct, he then contacted your customer team again and made an appeal. PSN team was able to assist and he was able to access his account again on 8/30/2023. Between 8/30/2023 and 8/31/2023 his account was breached again, he contacted PSN once more for an appeal on his account and his account was lifted. On the days of each breach on his account, this unknown person charged over 2500.00 on credit cards that were stored on my son's PSN account.. the rep he spoke with told my son that this person used this money on v-bucks for Fortnite.. now how would my son know this if this was not conveyed to him by someone PSN, furthermore he does not even play this game!!!!!!!!.... my son's account is now suspended due to account debt, stating he now owes this money back, as we claimed fraud on each of these cards used as they were not my son and PSN customer service reps know that as well as there have been multiple phone calls and multiple notes taken regarding this.... EVERYTIME WE CALL TO GET RESOLUTION BY YOUR TEAM MEMBERS THE SCRIPT COMES OUT AND ALL WE GET IS " THIS WAS REVIEWED BY OUR INTERNAL TEAM AND THIS IS THE ONLY RESOLUTION"..... I would like to understand how this is the case considering the number of calls my child has made and the notes made on his account regarding this.... I have asked to talk to a supervisor but got no response, asked to talk to someone on the internal team who made this decision, and was told this is not possible... ALL OF THESE CHARGES YOU ARE TRYING TO RECLAIM I WASTED HOURS/DAYS TRYING TO GET BACK FROM MY CREDIT CARD COMPANY.... THEY WERE THE SAME CHARGES EACH TIME 85.39, ALL DONE ON THE SAME DAY MULTIPLE TIMES IN A ROW... I have read plenty of reviews on PSN regarding this same issue and the lack of assistance from your so called team... I want someone to contact me back asap regarding this and I want a FAIR RESOLUTION... THIS IS COMPLETELY UNACCEPTABLE.

To add to the above, I also have several emails that I received from Epic Games that shows that someone breached his account as they were trying to link and unlink the account!!!!!

Your assistance is greatly appreciated.

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They allow autistic children to use old credit cards and run up $1200 bills without parents knowing and won’t do anything about it!!!🤬

I should give this a 0 stars as the experience I've had has been the worst. I did a 7 day TRIAL of the Playstation Premium and when i tried to remove my CC it wouod not allow me to remove it. Unfortunately i had a family emergency and was out of town during the time the trial ended to cancel the TRIAL for Playstation Premium. I tried to call and chat with no success in getting anyone. I finally had to contact the credit card company to dispute the charge. After a month my cc company tells me they cannot do anything. So again i try to contact Playstation, finally get someone but they tell me sorry theres nothing we can do you should have reached out to us sooner. Uhm, i did try to reach you sooner but i could not get anyone on the phone or chat. I spent over an hour on the phone today trying to get assistance to reactivate my account for a 1 yr subscription and was told I owed for a 3 month subscription if the premium which makes no sense as it was only a TRIAL PERIOD FOR 7 DAYS. So to reactivate my acct I have to pay for a subscription that i didnt have for 3 months then pay for a 1 year subscription. Where is the empathy and understanding for this company. We have all been thru alot since covid and things are not getting any better. Playstation is just about getting all the money they can from people no matter what. I am going to contact corporate, find a way to contact local media to share this story as i know I'm not the only one with issues when it come to Playstation. It is so hard to believe that they cannot make any exceptions for anyone no matter what the circumstance is for the consumer. The reps i spoke to just repeates the same thing over and over as if they were reading from a script or were just programmed to say the same thing over and over. I will not be surprised if corporate doesn't respond to me because they probably do not have enough people just like the phone lines and chat lines. Sadly they make so much money they don't have to care for the comsumers at a one on one level.

I was given access to purchase a PS5. I received an email with the Exclusive Access link but when I went to sign on I accidentally closed the page. When I tried the link again I could no longer get access. I missed my opportunity to purchase a PS5 which Ive been waiting on the registered list for a very long time.

Waited 3 hours to get a phone call back, got a very rude worker so I asked to speak with his supervisor he told me no 3 times before he finally transferred me. His supervisor pretended he couldn’t hear me and then hung up on me

Worst customer service I have ever had. The wrong 2k22 was purchased and they want allow us to exchange, refund nothing to make it right. 69.99 gone down the drain and its not right!

Customer service is racist.

Are you doing Harrington has been a PlayStation fan but I would like to see biblically stories walk through realistic graphics Bible History 360 3D