Spectrum

Corporate head office, Headquarters
Spectrum corporate office headquarters

Web : https://www.spectrum.com/

Phone Number : 1 (833) 267-6094

Address :400 Atlantic St, Stamford, CT 06901

Email : support@spectrum.com

Twitter ID : @getspectrum

Spectrum
Average rating:  
 16 reviews
 by Darlene

I have stayed with Spectrum only because i hate learning another way to go. BUT!...I am about to change because Spectrum in my area has the WORST customer service people i have ever dealt with. Even when they installed it , they were ao wreckless with my home be aise they didnt want to do it properly. BUT I was in no shaoe since im sick and disabled ....to have to go stand again for 2 hoirs waiting to get help. Its not due to them being busy theu are not wanting to help any one they pass the buck ...so i have stayed with Spectrum when service is good its real good but when its bad its very bad and its bad more than its good. If you call you will wait for an hoir and then be cut off if theu dont have an answer and when or if you call to stop service which my daughters did for their home the people are rude and you finally get it done but it takes more than an hour. If theu have an issue which i recenlty did...i asked for a new modem 3 years ago the guy was bringing it drove in my drive way and proceeded to tell me oops sorry i used yours on my last call. So you can go to the offi lce and pick one up ...WHAT???? So i did go took 2 hoirs to get it but had to instal it myself is Spectrum paying me a 70 year old woman to do this hell no ...so as soon as i can find some one that can come the day i get rid of this one im done with Spectrum. This area has horrible customer service they are rude and inconsiderate im sure im not the only one to complain.... i have installed this thing as it said , but it starts and stops I shouldn't be charged for service i do not receive. They also said on the WEB site because i was going to cancel my service that i needed to schedule an apointment for someone to come fix something they saw ...not a call ...not an email .mmmtheu wrote it on the web site.....how was i supposed to know this. So i try to call i sat on the phone for an hour then it hing up ...so im going to start looking for better servicenow. I am very unhappy with this

 by April Green

I recently moved from an apartment in San Bernardino Ca to an apartment in Hesperia Ca. My account was supposed to transfer but instead a new account was opened. The prior bill was 280.00 the billing cycle was for Sept 15 to Oct 15 I moved out Oct 6. When I thought I transferred my account i was told my balance for prior acct was 0. I called today and was told by a very rude supervisor that because the billing already posted and you don’t do prorate I had to pay that whole bill even though I didn’t live there the whole month. I can’t believe that you think that is the right way to treat customers and your supervisors could care less and let me know by her tone.

 by Robert Wilkes

I received a postcard from Spectrum directing me to replace my modem. The link they provided rejects my request. So, I sent Spectrum an email to support@spectrum.com and received this response: "The response from the remote server was: 550 #5.1.0 Address rejected.". I can't imagine how Spectrum could have worse customer service but I will probably find out.

 by Danielle Pollard

After speaking to numerous customer service representatives from July 15, until today, in which representative Jasmine at ( 833-267-6094) who gave me ticket # 54573027 assisted me with my original request!
I can now continue to feel as if I am a valued customer of Spectrum! Thank you Jasmine for giving World Class Customer Service!

 by Lisa

At this point if I could give zero stars I would. Customer service is awful. In the past 3 weeks that I have trying to make changes to my account only 1 customer service representative went out of his way make sure I got transferred to the right person. Every other person just wants to transfer me without actually listening to what I need. Never mind the times I have just been hung-up on, or the connection has been staticky. I didn't even know that was still a thing. Not only do/did I have to transfer my cell phones into my father's name in order to update or make changes to my cell phones. I have been attempting to do this for WEEKS. I filled out the forms and we both signed. Was told after that everything would all set. Nope, we have to do this, then that. Do this, then that... now they have to confirm with residential. We both signed; we have both been on the phone with these people at the same time. I am beyond frustrated. Charter had such better customer service. If there were any other option for home internet and cable services, we would change in a heartbeat. This whole experience has been beyond frustrating and has been beyond ridiculous about 2 weeks ago. Needless to say, I AM PISSED.

 by Mr X

Terrible customer service bait and switch sales tactics and general incompetence.

 by Wilma

I am constantly getting spoofed calls from Spectrum. The options I have are #1 to speak with a representative or #2 to be taken off the list. Other times it is only #1 to speak with a representative. I get 3 and 4 calls a day. This is harrassment beyond belief. You must be in bad shape if you have to depend on something like this for your business.

 by Denise

I contacted the main office here in Bakersfield, CA about a call I received about getting Spectrum TV and phone added to what I already have at a Senior Citizen discount. I relented, but realized immediately it was a spam call. I went to my bank and stopped the transaction; was issued a new card and my account was protected--I hope!!!!! I was told to go to Spectrum immediately and report what happened! I did, but Marco, who helped me told me I had to notify a service and gave me the paperwork to do it! MAJOR PROBLEM-Spectrum doesn't accept the paperwork to stop the problem that is going on--you have to contact the main office on the paperwork he gave me! I sent it in by mail since that is the way they expect it to be done! In the mean time, GOD only knows what they are doing to their customers next!!!! The phone, that I didn't order was Fed-EX-ed back to where it came from, but no paperwork was given to me to prove it! Like I'm saying, major scam, etc. Copies of all paperwork was also sent to the FBI. Sheriff's office, BBB, etc. due to the problems I have had with this! The local office here in Bakersfield, CA said they couldn't accept the report and refused to even touch it!!!!!!! Doesn't say much for Spectrum!!!!!!!!!!!

 by Drew

Literally the worst company I have ever had to deal with. I have been trying to port over my phone from AT&T for almost a month now. After spending. Hours and hours on the phone for weeks now it hasn’t progressed at all. Apparently tier 3 troubleshooting doesn’t have anyway way to get in touch with them. They keep telling me to wait by my phone and they will be getting it taken care of today. This has literally probably been the 10th time I have heard this. As a new customer you
Would think they would try to get make you happy. At this point I am paying two bills now for AT&T and spectrum. Worst company I have ever had to deal with in my life

 by JB

The customer service is really really really really really bad here in NYC on the phone and in-person.

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Spectrum
Average rating:  
 16 reviews
 by Darlene

I have stayed with Spectrum only because i hate learning another way to go. BUT!...I am about to change because Spectrum in my area has the WORST customer service people i have ever dealt with. Even when they installed it , they were ao wreckless with my home be aise they didnt want to do it properly. BUT I was in no shaoe since im sick and disabled ....to have to go stand again for 2 hoirs waiting to get help. Its not due to them being busy theu are not wanting to help any one they pass the buck ...so i have stayed with Spectrum when service is good its real good but when its bad its very bad and its bad more than its good. If you call you will wait for an hoir and then be cut off if theu dont have an answer and when or if you call to stop service which my daughters did for their home the people are rude and you finally get it done but it takes more than an hour. If theu have an issue which i recenlty did...i asked for a new modem 3 years ago the guy was bringing it drove in my drive way and proceeded to tell me oops sorry i used yours on my last call. So you can go to the offi lce and pick one up ...WHAT???? So i did go took 2 hoirs to get it but had to instal it myself is Spectrum paying me a 70 year old woman to do this hell no ...so as soon as i can find some one that can come the day i get rid of this one im done with Spectrum. This area has horrible customer service they are rude and inconsiderate im sure im not the only one to complain.... i have installed this thing as it said , but it starts and stops I shouldn't be charged for service i do not receive. They also said on the WEB site because i was going to cancel my service that i needed to schedule an apointment for someone to come fix something they saw ...not a call ...not an email .mmmtheu wrote it on the web site.....how was i supposed to know this. So i try to call i sat on the phone for an hour then it hing up ...so im going to start looking for better servicenow. I am very unhappy with this

 by April Green

I recently moved from an apartment in San Bernardino Ca to an apartment in Hesperia Ca. My account was supposed to transfer but instead a new account was opened. The prior bill was 280.00 the billing cycle was for Sept 15 to Oct 15 I moved out Oct 6. When I thought I transferred my account i was told my balance for prior acct was 0. I called today and was told by a very rude supervisor that because the billing already posted and you don’t do prorate I had to pay that whole bill even though I didn’t live there the whole month. I can’t believe that you think that is the right way to treat customers and your supervisors could care less and let me know by her tone.

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Spectrum Headquarters Info

You can find the corporate office address and Spectrum headquarters in 400 Atlantic St, Stamford, CT 06901. Most of the operations handled from this Spectrum corporate headquarter.

  • Address: Spectrum headquarters is completely transparent when it comes to contact information and location of the Spectrum headquarters. You can address any letters to this corporate headquarters office to:

400 Atlantic St, Stamford, CT 06901

For any general inquiries, please contact Spectrum head office number : 1 (833) 267-6094

  • Phone Number: Call 1 (833) 267-6094 to reach someone at Spectrum headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during 24 hours a day, 7 days a week.
  • Email: As an alternative, you can email Spectrum at support@spectrum.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
  • Website: You can use their website spectrum.com and contact any department for general help. there is no dedicated website for Spectrum headquarters.

Spectrum Headquarters Executive Team

Spectrum headquarters is run by an executive team. Below are some executive team members name of Spectrum corporate office.

  • Thomas M. Rutledge: Chairman and Chief Executive Officer
  • John Bickham: President and Chief Operating Officer
  • David G. Ellen: Senior Executive Vice President
  • Christopher L. Winfrey: Chief Financial Officer
  • Thomas E. Adams: Executive Vice President, Field Operations
  • Michael Bair: Executive Vice President, Spectrum Networks
  • James Blackley: Executive Vice President, Engineering and IT
  • Catherine C. Bohigian: Executive Vice President, Government Affairs
  • Rich DeGeronimo: Executive Vice President, Chief Product Officer
  • Richard R. Dykhouse: Executive Vice President, General Council and Corporate Secretary
  • Jonathan Hargis: Executive Vice President, Chief Marketing Officer
  • David Kline: Executive Vice President, President Spectrum Reach
  • Paul Marchand: Executive Vice President, Chief Human Resources Officer
  • Kathleen Mayo: Executive Vice President, Customer Operations
  • Philip G. Meeks: Executive Vice President, President Spectrum Enterprise
  • Tom Montemagno: Executive Vice President, Programming Acquisition
  • James Nuzzo: Executive Vice President, Business Planning
  • Scott Weber: Executive Vice President, Network Operations
  • Rhonda Howard Crichlow: Chief Diversity Officer
  • Kevin Howard: Chief Accounting Officer and Controller

Spectrum corporate office addresses

Corporate addresses
Spectrum (USA)  400 Atlantic St, Stamford, CT 06901
Spectrum (Canada)  Canada Place, 9700 Jasper Ave Room 725, Edmonton, AB T5J 4C3, Canada

Also Read: Navient Corporate Office

Submit your review
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Spectrum
Average rating:  
 16 reviews
 by Darlene

I have stayed with Spectrum only because i hate learning another way to go. BUT!...I am about to change because Spectrum in my area has the WORST customer service people i have ever dealt with. Even when they installed it , they were ao wreckless with my home be aise they didnt want to do it properly. BUT I was in no shaoe since im sick and disabled ....to have to go stand again for 2 hoirs waiting to get help. Its not due to them being busy theu are not wanting to help any one they pass the buck ...so i have stayed with Spectrum when service is good its real good but when its bad its very bad and its bad more than its good. If you call you will wait for an hoir and then be cut off if theu dont have an answer and when or if you call to stop service which my daughters did for their home the people are rude and you finally get it done but it takes more than an hour. If theu have an issue which i recenlty did...i asked for a new modem 3 years ago the guy was bringing it drove in my drive way and proceeded to tell me oops sorry i used yours on my last call. So you can go to the offi lce and pick one up ...WHAT???? So i did go took 2 hoirs to get it but had to instal it myself is Spectrum paying me a 70 year old woman to do this hell no ...so as soon as i can find some one that can come the day i get rid of this one im done with Spectrum. This area has horrible customer service they are rude and inconsiderate im sure im not the only one to complain.... i have installed this thing as it said , but it starts and stops I shouldn't be charged for service i do not receive. They also said on the WEB site because i was going to cancel my service that i needed to schedule an apointment for someone to come fix something they saw ...not a call ...not an email .mmmtheu wrote it on the web site.....how was i supposed to know this. So i try to call i sat on the phone for an hour then it hing up ...so im going to start looking for better servicenow. I am very unhappy with this

 by April Green

I recently moved from an apartment in San Bernardino Ca to an apartment in Hesperia Ca. My account was supposed to transfer but instead a new account was opened. The prior bill was 280.00 the billing cycle was for Sept 15 to Oct 15 I moved out Oct 6. When I thought I transferred my account i was told my balance for prior acct was 0. I called today and was told by a very rude supervisor that because the billing already posted and you don’t do prorate I had to pay that whole bill even though I didn’t live there the whole month. I can’t believe that you think that is the right way to treat customers and your supervisors could care less and let me know by her tone.

 by Robert Wilkes

I received a postcard from Spectrum directing me to replace my modem. The link they provided rejects my request. So, I sent Spectrum an email to support@spectrum.com and received this response: "The response from the remote server was: 550 #5.1.0 Address rejected.". I can't imagine how Spectrum could have worse customer service but I will probably find out.

 by Danielle Pollard

After speaking to numerous customer service representatives from July 15, until today, in which representative Jasmine at ( 833-267-6094) who gave me ticket # 54573027 assisted me with my original request!
I can now continue to feel as if I am a valued customer of Spectrum! Thank you Jasmine for giving World Class Customer Service!

 by Lisa

At this point if I could give zero stars I would. Customer service is awful. In the past 3 weeks that I have trying to make changes to my account only 1 customer service representative went out of his way make sure I got transferred to the right person. Every other person just wants to transfer me without actually listening to what I need. Never mind the times I have just been hung-up on, or the connection has been staticky. I didn't even know that was still a thing. Not only do/did I have to transfer my cell phones into my father's name in order to update or make changes to my cell phones. I have been attempting to do this for WEEKS. I filled out the forms and we both signed. Was told after that everything would all set. Nope, we have to do this, then that. Do this, then that... now they have to confirm with residential. We both signed; we have both been on the phone with these people at the same time. I am beyond frustrated. Charter had such better customer service. If there were any other option for home internet and cable services, we would change in a heartbeat. This whole experience has been beyond frustrating and has been beyond ridiculous about 2 weeks ago. Needless to say, I AM PISSED.

 by Mr X

Terrible customer service bait and switch sales tactics and general incompetence.

 by Wilma

I am constantly getting spoofed calls from Spectrum. The options I have are #1 to speak with a representative or #2 to be taken off the list. Other times it is only #1 to speak with a representative. I get 3 and 4 calls a day. This is harrassment beyond belief. You must be in bad shape if you have to depend on something like this for your business.

 by Denise

I contacted the main office here in Bakersfield, CA about a call I received about getting Spectrum TV and phone added to what I already have at a Senior Citizen discount. I relented, but realized immediately it was a spam call. I went to my bank and stopped the transaction; was issued a new card and my account was protected--I hope!!!!! I was told to go to Spectrum immediately and report what happened! I did, but Marco, who helped me told me I had to notify a service and gave me the paperwork to do it! MAJOR PROBLEM-Spectrum doesn't accept the paperwork to stop the problem that is going on--you have to contact the main office on the paperwork he gave me! I sent it in by mail since that is the way they expect it to be done! In the mean time, GOD only knows what they are doing to their customers next!!!! The phone, that I didn't order was Fed-EX-ed back to where it came from, but no paperwork was given to me to prove it! Like I'm saying, major scam, etc. Copies of all paperwork was also sent to the FBI. Sheriff's office, BBB, etc. due to the problems I have had with this! The local office here in Bakersfield, CA said they couldn't accept the report and refused to even touch it!!!!!!! Doesn't say much for Spectrum!!!!!!!!!!!

 by Drew

Literally the worst company I have ever had to deal with. I have been trying to port over my phone from AT&T for almost a month now. After spending. Hours and hours on the phone for weeks now it hasn’t progressed at all. Apparently tier 3 troubleshooting doesn’t have anyway way to get in touch with them. They keep telling me to wait by my phone and they will be getting it taken care of today. This has literally probably been the 10th time I have heard this. As a new customer you
Would think they would try to get make you happy. At this point I am paying two bills now for AT&T and spectrum. Worst company I have ever had to deal with in my life

 by JB

The customer service is really really really really really bad here in NYC on the phone and in-person.

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