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I was scammed on Labor Day. To date I have NOT been able to get thru to speak to anyone in regards to the status of my claim; not even a branch customer service representative could assist. The only available phone number is pre-recorded and appalled to say the least at the lack of customer service and compassion as a 20 year Bank of America customer I would have thought their service would be better. To add insult to injury the telephone number listed for Bank of America headquarters is an invalid number. I researched to find out how to get a status of my claim-of course you are expected to do everything online; the instructions tell you to check claims messages and to my devastating surprise there was absolutely nothing listed. I was clearly given a claims number after speaking with client protection services on 9-6-22 only to be told at the branch on 9-16-22 that my claim was denied and that because my compromised account was frozen only the digital fraud claims department has the authority to transfer the funds into my new account. I am retired, on a fixed income that is automatically deposited once a month. This situation is beyond frustrating and the feeling of hopelessness from Bank of America's lack of customer service is mind-blowing, I am literally at a loss for words.
The worse customer service support I have ever encountered.
Bank of America Headquarters Info
You can find the corporate office address and Bank of America headquarters in 100 North Tryon Street, Charlotte, NC 28255. Most of the operations handled from this Bank of America corporate headquarter.
- Address: Bank of America headquarters is completely transparent when it comes to contact information and location of the Bank of America headquarters. You can address any letters to this corporate headquarters office to:
100 North Tryon Street, Charlotte, NC 28255
For any general inquiries, please contact Bank of America head office number : 1-800-432-1000
- Phone Number: Call 1-800-432-1000 to reach someone at Bank of America headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Mon to Fri: 8:00 am – 9:00 pm ET, Sat: 8:00 am – 8:00 pm, Sun: 8:00 am – 5:00 pm
- Email: As an alternative, you can email Bank of America at customercare@bankofamerica.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
- Website: You can use their website bankofamerica.com and contact any department for general help. there is no dedicated website for Bank of America headquarters.
Bank of America Headquarters Executive Team
Bank of America headquarters is run by an executive team. Below are some executive team members name of Bank of America corporate office.
- Brian Moynihan: Chairman of the Board and Chief Executive Officer, Bank of America
- Raul Anaya: President, Business Banking, Bank of America
- Dean Athanasia: President of Consumer and Small Business, Bank of America
- Catherine P. Bessant: Chief Operations and Technology Officer, Bank of America
- D. Steve Boland: President, Retail, Bank of America
- Alastair M. Borthwick: President, Global Commercial Banking, Bank of America
- Sheri B. Bronstein: Chief Human Resources Officer, Bank of America
- James P. DeMare: President, Global Markets, Bank of America
- Paul Donofrio: Chief Financial Officer, Bank of America
- Anne M. Finucane: Vice Chairman, Bank of America
- Geoffrey S. Greener: Chief Risk Officer, Bank of America
Bank of America corporate office addresses
| Corporate addresses | |
| Bank of America (USA) | 100 North Tryon Street, Charlotte, NC 28255 |
Also Read: American Airlines Corporate Office
Submit your review | |
I was scammed on Labor Day. To date I have NOT been able to get thru to speak to anyone in regards to the status of my claim; not even a branch customer service representative could assist. The only available phone number is pre-recorded and appalled to say the least at the lack of customer service and compassion as a 20 year Bank of America customer I would have thought their service would be better. To add insult to injury the telephone number listed for Bank of America headquarters is an invalid number. I researched to find out how to get a status of my claim-of course you are expected to do everything online; the instructions tell you to check claims messages and to my devastating surprise there was absolutely nothing listed. I was clearly given a claims number after speaking with client protection services on 9-6-22 only to be told at the branch on 9-16-22 that my claim was denied and that because my compromised account was frozen only the digital fraud claims department has the authority to transfer the funds into my new account. I am retired, on a fixed income that is automatically deposited once a month. This situation is beyond frustrating and the feeling of hopelessness from Bank of America's lack of customer service is mind-blowing, I am literally at a loss for words.
The worse customer service support I have ever encountered.
Trying to reach someone at BOA is impossible. I am now at more than 23 minutes on hold listening to "The next available agent will be with you shortly." I thought Wells Fargo was bad, but this is ridiculous. And yet, I get constant offers in the mail from BOA to get me to open more accounts, more charge cards, re-fi my mortgage. They need to get their people to quit spending time on mail outs and service the business they alreay have.