American Airlines

On October 3, our flight from Casablanca to JFK was delayed almost 2 hours, causing us to miss our connecting flight from JFK to LAX. We were able to get a flight back 2 hours after our original connection, in the main cabin rather than the business class flight for which we had paid. An email dated Wednesday October 5 at 7:49am informed me that we have been refunded $397.22. Given that this business class flight cost roughly $5000 per ticket, and one of the 4 legs for each ticket was downgraded from business to main cabin, $397.22 total seems completely inadequate. Each leg would average $1250; the cost for 2 passengers is therefore $2500. The coach fare from JFK to LAX cannot possibly have been roughly $900 on October 3. Todays quote for a similar flight is $431.Thus I am owed 1250-431 equaling 819 per ticket or $1638 total. The airline is 1240 short in their refund as of today. I will perhaps have to abandon American's loyalty program, where I have long standing status, as my loyalty does not seem to be reciprocated by the company. Their treatment has been completely disgusting.

My husband and I have been a member of the American Airlines travel program for 30 years.

Recently we have flown from SFO to PHL and our bag frame was broken in half upon arrival. We did not realize what the problem was until we got this broken bag back to our hotel at 3 AM and very tired.

The next day we went through all the many loops to report this and still NO resolve or polite conversation with American. We have to purchase a NEW bag.

1. Reported on line AA Damaged baggage*on line response-a rep will get back to you
2. Phoned Philadelphia baggage ( 610 362 7069) and after hours of hold time was yelled at unnecessarily. We were being very kind and pleasant. Told since it was more than 4 hours they can not Help me and screaming...do you want the number to call or NOT!
3. Called 817 786 4333 and the recording said looped me back to report this ON LINE.
4. When I reported a 3rd time on line, the AUTO response was, we do not see your bag and go to the AIRPORT to report.

Round she goes and obviously we are not going to get any assistance from American Airlines with the DESTROYED bag.

5, We had PAID for this extra bag service.

6. The OUTLETS on the plane did not work either and we could not charge our phone or lap tops or ipads

Very bag service.

I have never encounter this type of behavior from a flight attendants on 09/27/2022. The male flight attendant was very racist and I was so hurt how he did a hispanic customer, first of all let me explain the deal, he was the first class flight attendant for this flight from LAX to CTL. As we all know the first class restrooms are for the first class customers, however he allowed two caucasian women to use the first class restroom and when the hispanic lady whom sat right next to me had to use it he immediately told her no. My concern is why were the other two caucasian women were allowed to use it and mind you they sitting in the same area as the hispanic woman and myself were sitting. I always fly American Airlines and always fly first class, but after this racism was shown by the male flight attendant I was very uncomfortable with this and I would love if someone with authority to please contact me.

Much too long to detail in this space, our experience with American Airlines and JAL on a codeshare flight from Bangkok to Charlotte NC was horrendous. Beginning with numerous phone calls when our seat assignments were changed. Each time we were not notified by email of the changes, they simply appeared on their website. So we paid additonal fees to move from economy to Main Cabin Extra to insure our seats. Then a chance to move to Premium Economy appeared on their website. We tried to complete the transaction and got an email from our Credit Card company saying there was a charge. But the transaction did not go through. Call AA and we were told sorry but the offer was only valid on their website. From that day until we left Bangkok the offer never appeared again. Get to Bangkok to check in on the JAL leg and told we can only check 1 bag. Extra bags (we each had 2 checked bags) were $100 USD per piece. But the JAL website says we are allowed 2. Sorry they said. We paid the fee so we could board our flight. Once the boarding passes were printed the seat assignments did not correspond to those on the itinerary we had received via email. Again we were told sorry.
Once reported to AA we were awarded 10k miles each. Sorry that is not enough to get us back on one of their flights. Never in nearly 10 years of making annual round trips to Thailand did we experience these kinds of problems.

We have tried all to contact someone in the American Airlines corporate office.
Can you please help.

Actually it should be zero stars. I realized on Feb1 that I had not received a confirmation for a flight that I had booked from CLT to BDL on 1/31. I was on hold for five hours listening to awful music punctuated by obviously meaningless apologies. After 5 hours I finally spoke to an agent who had me on hold an additional 45 minutes at the end of which she assured me that a confirmation was forcoming. It was NOT! I called again the next day and spoke with a very nice agent (Ashley) who worked with me for another hour, keeping me informed of the fact that she was working on it. She finally learned that I was short miles at which point we used my wife's miles to complete the transaction. Ashley stayed with me until I got a response in my email. Even now I'm not 100% sure because there was something about the ticket not having been issued yet. Why wasn't I informed when I actually did the booking that I was short of miles. The whole mess could have been avoided!!! This is unacceptable! Who is going to compensate me for the wasted half day (actually more). I look forward to an acceptable reply but I'm not holding my breath.
Arthur L. Levy MD

Bravo to American representatives. My wife and I recently traveled from San Antonio TX to Madrid Spain and return. There were issues at both ends with COVID results. Despite these snags, your reps (at the airports and telephone.

were kind, helpful and empathetic...doing what they could to get us to our destinations. I wish I had names to attach but, with the anxieties of flying these days, I failed to write them down.

Please do your best to recognize your people in San Antonio and Madrid. We will fly American the next time we travel, both domestic and international.

Mark & Ina Clanton, 210-725-6485

No way to contact corporate offices which is a disgrace! List a phone number so people can contact corporate to discuss whatever needs discussing.