eBay

I sold something and they have been giving me the runaround about receiving my money. eBay was better when your payments went through PayPal it wasn’t all the unnecessary back and forth bs. Y’all are holding my money and I’m PISSED!!! It’s very unfair and disappointing that y’all charging me but I can’t get my money

I was a buyer. There money back guarantee is worthless. I bought a PlayStation and ups delivered to the wrong address and it’s tough shit. I recommend selling their stock short.

I have had nothing but poor customer service from eBay despite being a very active seller for the past few years. They do not treat their sellers like actual human beings and have zero interest in making their lives easier or giving them a fair deal in most regards. They are clearly only concerned with making money and not having a fair or appropriate business model when it comes to their many sellers, the ones who do all the real work to make them the easy money they roll around in.

I talked to an upper level supervisor to help me change my email address so I could access my account. she couldnt help me and said I needed to open a new account. I have been a seller for 19 years and she just wanted me to throw that away and start from fresh. I asked for a higher level supervisor and she said nobody was higher level than her. I asked for the corporate number, she gave it to me. I asked for an extension and she said there was no extension. I called the number and it would just hang up if you didnt give an extension. her name is rochelle, if you get her, hang up and call back for someone else. rochelle does not want to help you. when i called back I got a lady named michelle and she helped me out in less than 10 minutes.

Terrible customer service. Right on my tail for a payment but no response for a question.

I setup a new eBay account last week, because I’ve never had one. My friends use it and talk about how they get good deals on items. I made a couple offers and placed a bid. I ended up winning the bid and I paid for the item and then eBay banned my account. I chatted with support but it’s all scripted and no one could help resolve the issue. Instead they told me that eBay was not for me….

Disgusting customer service, 2 months try solving a problem .we need to find a way to investigate this company. i will also ask for composition for the time i spend trying to reach someone on e bay .

What on earth did I just experience. Honestly, I am baffled by how terrible this experience was. I expect some disconnect, miscommunication, and hiccups with big corporations - not every single employee can know all of the answers, I get that. That being said, I should not have to spend a month dealing with the same issue and being given the runaround. I probably communicated in some form or fashion with about 30 different eBay employees and only 3 of them were actually helpful.  10% success rate is pathetic. Train your people to escalate the issue if they don't actually know the answer.
I was originally told that EBAY would be paying for the shipping charge. I understand that they do not want the buyer to pay out of pocket for a faulty product - which would make sense IF the product was faulty or, as stated, not as described. However, I received the item back in completely perfect working condition as described in the description and can provide picture evidence of this. Furthermore, the not helpful advice of  "To avoid this in the future, make sure to inspect the item carefully before sending it. Please check any missing parts to avoid not as described claim. Please also check any additional parts that may lead to confusion on the listing. Make sure also that you will the item is protected upon shipment, place enough bubble wrap for protection of the item to avoid any damaged during shipment." -- I shipped this TV wrapped in an abundance of bubble wrap and again, this product is in perfect working order and Ebay is taking the word of the buyer that it was broken with no further investigation. I cannot look at the images the buyer sent because the case is closed and all documentation is no longer available, however from my recollection, the images they sent weren't even of the TV I sold.
Another unhelpful suggestion was to request a refund from the buyer for the shipping. In what world would the buyer, who is trying to return this product, give me a refund? I followed this advice to humor the suggestion, and as suspected, the buyer basically told me to f*** off. (Still trying to figure out what scam they are playing, but that is a whole different situation)

During all of this communication I was told by an eBay employee stating the following - "Rest assured that you were not being charged for the return shipping fee because eBay was the one who provided the return shipping label to the buyer. Thank you again for your patience and understanding and we look forward to your response to resolve this matter as soon as possible." Yet, I was still charged for shipping. I never got a proper answer as to why I was being charged shipping after receiving this message. (Yes I have looked at the policy and now have the full answer from one of the few helpful employees - nothing was answered in the policies written online as to why I was given this promise). Let's add some salt to the wound though. I finally paid the outstanding balance with the understanding that because I reported the buyer there will be an investigation and I MIGHT get a refund - after a month of dealing with all of this I was willing to eat the cost if they decide not to refund me. HOWEVER, The next day after I make the payment I am charged AGAIN for a slightly different amount, $0.30 less, that is nowhere in my outstanding charges, my account balance is zero. I talked to 3 more people to get this refunded, thinking I have resolved this new issue only to realize they have refunded the shipping on a different item I sold many months ago that was a third of the price for shipping. This seems to be resolved, the right item was refunded for shipping. I would be celebrating, however I am too exhausted from explaining my situation approximately 30 times over the last month.

The whole "we protect our buyers" is great. However, if you don't start protecting your sellers in some form or fashion you will lose all sellers, and no longer have the opportunity for buyers protection.

Terrible customer service for both sellers and buyers.

It's the worst service I ever had in my entire life. This phone is a fake: you call there, but it's impossible to connect to a real representative. The automatic voice refers you to the web site and disconnect. Then, if you are lucky to connect to a call center, which location is oversea (out of USA), it's hard to understand a representative language. Then, if any question that such
representative is not competent (mostly) or you ask to connect to a service supervisor, they just hung up the phone. All this issues occur, because there is no feedback source , no real phone to the corporate headquarters to share a terrible experience with oversea (out of USA) call center. Looks like, nobody controls an operation and service performance and terrible service of this oversea call center. They do whatever they want. Please give an option to share an experience about a such call center. Otherwise, the Company will lose any loyalty from their potential customers and users.