Submit your review | |
TO: CENTURY LINK 9/24/2022
FROM: BARBARA KNIGHTON
1014 SHIRLEY ST NE
ALBUQ. NM 87112
C=505-238-8245
RE: PHONE DISCONNECTED SINCE 8/12/2022 CANNOT GET HELP
EXPECTING CREDITS TO ACCOUNT
HELP HELP HELP OUR PHONE HAS BEEN DISCONNECTED SINCE AUGUST 10-2022
I EXPECT THAT I WONT BE BILLED FOR THE DURATION OF WHICH MY PHONE WAS DISCONNECTED.
ADDITIONALLY, I EXPECT TO RECEIVE ADDITIONAL CREDIT TO MY BILL FOR SUFFERIG THRU ALL YOUR
UNINFORMED EMPLOYEES WHO HAVENT BEEN ABLE TO HELP ME OUT.
FROM: KEITH & BARBARA KNIGHTON
WE HAVE 2 ACCOUNTS WITH CENTURY LINK FOR 20+ YEARS
1-ACCOUNT IS AT 1014 SHIRLEY ST NE, ALB. NM 87112 ACCT#331789396 505-298-2927
OUR INTERNET SERVICE AT THIS ADDRESS IS WITH SWCP.COM (THANK GOD I
HAVE INTERNET SERVICE HERE) PHONE 505-298-2927
2- I HAVE A ZONING VARIANCE FOR IN HOME BUSINESS AT THIS ADDRESS
THE CONSCIOUS ESCAPE I HAVE NOT BEEN ABLE TO RETRIEVE CLIENT CALLS SINCE 8-12-22
2ND ACCOUNT IS AT 13201 HUGH GRAHAM RD NE ALBUQ. NM 87111 505-323-5522
I, BARBARA KNIGHTON, HAD MY ACCOUNTS HACKED EARLY AUGUST 2022. OUR BANKS IMMEDIATELY
CLOSED ALL OUR ACCOUNTS TO MONEY COMING OUT AND SET UP NEW CHECKING/SAVINGS ACCOUNTS.
I HAVE BEEN ON AUTO PAY TO CENTURY LINK FOR 20 YEARS AT 1014 SHIRLEY ST ACCOUNT
#331789396. NOW I HAVE MISSED A PAYMENT OR 2 BECAUSE I HAVE GET A NEW ACCOUNT
GOING, ORDER CHECKS AND SET UP AUTO PAY TO PAYABLE VENDORS.
I HAVE NEVER BEEN HACKED, AND IT TOOK ME A WHILE TO DETERMINE WHICH VENDORS I HAD TO
CATCH UP WITH. CENTURY WAS ONE OF THEM.
THE FIRST PROBLEM WAS THAT I HAD TWO ACCOUNTS WITH YOUR COMPANY WITH BILLS GOING TO
13201 HUGH GRAHAM ADDRESS.
8-12-22-I CALLED CENTURY LINK ON OUR ACCOUNT # 331789396 CENTURY LINK TECH TO COME OUT
TO HOUSE TO HELP 8-12 TICKET # 01788151 TECH WENT TO WRONG ADDRESS—13201 HUGH GRAHAM ROAD AND THAT I WOULD NEED ANOTHER TICKET ORDER REALLY??????????????
ON 8-16-22-I CALLED CENTURY LINK TO HELP ME GET MY SERVICE RESTORED. THEY INFORMED
ME I OWED $454.20 SO I PAID THAT AMOUNT. WHEN MY PHONE WAS NOT CONNECTED, I
WAS INORMED THAT THIS AMOUNT I PAID WENT TO THE HUGH GRAHAM ACCOUNT 505323-5522 ACCOUNT AND MY PHONE WAS DISCONNECTED BC OF FINANCIAL ISSUES.
8-16-2022 POA 454.20
8-16-2022 PAID ON ACCOUNT $454.20 TALKED TO Ron I HAD CALL 800-244-1111 PRESS “4”WE HAVE 2 ACCOUNTS WITH CENTURY LINK
RON SAID IF I PAID $454.20 NOW, HE COULD FIX THIS. OF COURSE I PAID THAT AMOUNT
HE ROUTED ME TO CUSTOMER CARE
HOWEVER, $454.20 WAS CREDITED TO WRONG ACCOUNT. THIS MONEY WAS PUT ON THE HUGH GRAHAM ACCOUNT AT 505-323-5522. NOT 505-298-2928
8-16-2022 PAID ON ACCOUNT $454.20 TALKED TO Ron I HAD CALL 800-244-1111 PRESS “4”WE HAVE 2 ACCOUNTS WITH CENTURY LINK
RON SAID IF I PAID $454.20 NOW, HE COULD FIX THIS. OF COURSE I PAID THAT AMOUNT
HE ROUTED ME TO CUSTOMER CARE
HOWEVER, $454.20 WAS CREDITED TO WRONG ACCOUNT. THIS MONEY WAS PUT ON THE HUGH GRAHAM ACCOUNT AT 505-323-5522. NOT 505-298-2928
I WOULD LIKE HENCEFORTH THE BILL FOR 1014 SHIRLEY ST. 87112 ACCOUNT 331789396 TO BE UNDER
BARBARA J. KNIGHTON AND SENT TO THE SHIRLEY ST ADDRESS, BECAUSE IT IS TOO CONFUSING FOR YOUR EMPLOYEES TO STRAIGHTEN THIS ISSUE OUT.
9-9-2022 PAID LAST PAYMENT $503.50 CK 2009 FROM ACCOUNT ENDING IN 2657
RON SAID I NEEDED TO SET UP PAYMENT PLAN TO COVER MY BALANCE SO WE DID: AS FOLLOWS
9-9-2022 SET UP AUTO PAY 1ST OF MONTH OCT 3 NOV 1 DEC 1 JAN 2 93.20
PAID 9-9-2022 503.50 CONFIRMATION # 145775757590
SET UP PAYMENT PLAN SAME AS ABOVE AGAIN9-9-2022 TALKED TO “RON” TOLD HIM FINANCIAL RESTORE ORDER NEEDED. HE
SAID I OWED $503.50 TO GET MY PHONE TURNED ON. I SAID OK AND PAID THIS AMOUNT
HE SAID THE BILL PAST DUE WAS NOW $465.99 DIVIDED BY 5 PAYMENTS 93.02 A MONTH
EXTRA PER MONTH. I SAID OK STILL NO SERVICE—NO HELP JUST TAKING MY MONEY
9-9-2022 MY PHONE ACCOUNT # 331789396 9-9-2022 CALLED CENTURY LINK TALKED TO “TED”
SENT ME TO REPAIR TICKET REPRESENTATIVE---STILL DISCONNECTED.
GOT SENT TO SOLUTIONS DEPARTMENT 5:07 PM
5:15 TALKED TO JO JO
TALKED TO “RON” TOLD HIM FINANCIAL RESTORE ORDER NEEDED. HE
SAID I OWED $503.50 TO GET MY PHONE TURNED ON. I SAID OK AND PAID THIS AMOUNT
9-9-2022 4:55 CALLED ON CELL PHONE KEITH 4092 969.99 DUE TALKED TO JO ANN DISCONNECTED
9-9-22 TED REPAIR TICKET 5:07 SOLUTIONS DEPARTMENT
9-10-22 SET WED TICKET 0191556 21ST 11-7 SOON I RECEIVED A TEXT THAT THIS WOULDN’T TAKE
CARE OF ISSUE
9-10-22 CEI SET UP AUTO PAY TO CENTURY LINK PAST DUE AMOUNT 94 MONTH 4 MONTHS
9-13-2022 TRANSFER ME 1 IN LINE 12:57 1:03 ELAINE---JOY TRANSFER TO PHONE DEPT
JADE JULIA 1:05 9_13.22
9-13-2022 7:57 REPAIR TICKET KATE SOON I RECEIVED A TEXT THAT THIS WOULDN’T TAKE CARE OF ISSUE
9-13-2022 7:33 AM 4092 SERVICE 87111 #3 TECH SUPPORT
9-13-2022 12:36 REPAIR TICKET 331789396 WENT TO HUGH GRAHAM
9-13-22 7:44 93.02 MONTH NO PAYMENT ARRANGEMENT FOUND
9-13-2022 TALKED TO ROVICK NO PLAN FOUND 7:49 SET UP PAYMENT [;AM NEW PAYMENT PLANT SET UP
9-17-2022 3:30 1 800-244-1111 REPAIR ASSISTANCE CENURY LINK 8-6 M-F
505-298-2927-402R
9-18-22 SATURDAY “0” TROUBLE SHOOT “GIL” CUSTOMER SERVICE TOLD ME I NEEDED TO
CREATE-RESTORE-ORDER
9-19-22 CHATTED WITH BONAFE ON COMPUTER
9-19-2022 TEXTING FOR HELP 9:55 AM ON MY CELL PHONE “1” REPAIR #2 PHONE
A TEST WAS DONE 15 SEC TO 2MIN TALKED ABOUT A TICKET REPAIR CALL WAS
DISCONNECTED
10:07 I CALLED AGAIN 10:18 FINANCIAL SERVICES TALKED TO ANNE TRANSFERRED ME
TO REPAIR 10:24 CALLED 1-800-244-1111 talked to Cheryl SHE SAID THIS ADDRESS IS HANDLED BY A DIFFERENT DEPARTMENT
DAVID I TOLD HIM NO PHONE SERVICE PHONE DISCONNECTED
9-21-22 talked to JONATHAN OUR ACCOUNT # 331789396 PHONE # 505-298-2927 DISCONNECTED
NO DIAL TONE (KEITH LAST 4 # SOCIAL 4092)
HE TOLD ME TO CALL IN 24HRS
9-21-22 FINANCIAL RESTORE ORDER FROM CENTURY LINK 9:46
CUSTOMER SERVICE 1-800-244-1111 ACCOUNT # 331789396 12:55 STILL SUSPENDED
1-855-727-9914 800-244-1111
9-23-22 AT 7:12 AM CALLED CENTURY LINK AS TOLD ---REGARDING RESTORE ORDER
HOPING TODAY WILL BE THE DAY PHONE CONNECTED SHOULD BE 505-298-2927 ADDRESS
OF ACCOUNT 1014 SHIRLEY ST NE ALBUQ. NM 87112
STILL DISCONNECTED
9-21-2022 TALKED TO ELAINE 9:48 BILLZING ZIP CODE 87111 465.99 8-16-2022 BILLING “4”
9:50 (billing “4”) CALL BEING TRANSFERRED TO ELAINE TOLD ACCOUNT #331789396
ELAINE SAYS ACCOUNT IS OPEN “FINANACIAL RESTORE ORDER IS NEEDED”
SERVICE---NOT CONNECTED---WILL TRANSFER ME TO CORRECT DEPARTMENT
9-21-2022 CALLED 800-244-2222 PRES “4” THEY SAY -SENT ME OVER TO BILLING #
9-23-2022 12;08 TALKED TO MOSSUMI
9-23-2022 TALKED TO FAYE RESTORATION ORDER
SENT TO TALK TO “AUBIN” ISSUE WITH ACCOUNT NOW CONNECTION WITH TEAM.
“AMANDA” NEW PERSON NOW PAYMENT BETWEEN ALL 5 ACCOUNT THAT I HAVE WITH THEM TO FIND 2 PAYMENTS I MADE WILL REFUND THEM BACK TO YOU OR PUT TO YOUR CORRECT ACCOUNT.
WE COULDN’T GET A STRAIGHT ANSWER—THEY WILL EMAIL ME INFORMATION-THEN AFTER THAT I CAN GET MY PHONE BACK ON. WE WILL SEE
I WAS INFORMED THAT THE PAYMENT MADE ON 8-16-2022 OF $454.20 HAS BEEN MOVED BACK TO THE CORRECT ACCOUNT---I WILL RECEIVE A CALL FROM TEAM MEMBER TO FINALIZE THIS TRANSACTION.
A SUPERVISOR IS SUPPOSED TO CALL ME WITHIN 24 HOURS TO FINISH THE $500. INVESTIGATION.
I HAVE TALKED TO 15 PEOPLE ABOVE HIGHLIGHTED ABOVE IN PURPLE
I HAVE RECEIVED 3 TICKETS WITH CONFIRMATION # TO COME OUT TO RESIDENCE 1014 SHIRLEY ST
THEN RETRACTED BECAUSE THEY SAID THAT WASN’T A REPAIR ISSUE.
I AM NOT EXPECTING TO BE BILLED FOR THE DURATION OF TIME SINCE AUGUST 12, 2022 THAT MY PHONE HAS BEEN DISCONNECTED.
I HAVE SPENT 8 HOURS WITH YOUR EMPLOYEES TRYING TO GET THIS SITUATION FIXED. I EXPECT AT
LEAST 1 MONTHS BILL TO BE COMPENSATED FOR MY TROUBLES.
SINCERELY,
BARBARA J. KNIGHTON
1014 SHIRLEY ST NE
ALB. NM 87110
505-238-8245
Recently updated on January 19th, 2024 at 11:12 am
CenturyLink Headquarters Info
You can find the corporate office address and CenturyLink headquarters in 100 Centurylink Dr, Monroe, LA 71203. Most of the operations handled from this CenturyLink corporate headquarter.
- Address: CenturyLink headquarters is completely transparent when it comes to contact information and location of the CenturyLink headquarters. You can address any letters to this corporate headquarters office to:
100 Centurylink Dr, Monroe, LA 71203
For any general inquiries, please contact CenturyLink head office number : (318) 388-9000
- Phone Number: Call (318) 388-9000 to reach someone at CenturyLink headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Mon to Fri: 7:00 am – 9:00 pm (ET). .
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- Website: You can use their website centurylink.com and contact any department for general help. there is no dedicated website for CenturyLink headquarters.
CenturyLink Headquarters Executive Team
CenturyLink headquarters is run by an executive team. Below are some executive team members name of CenturyLink corporate office.
- Jeff Storey: President and Chief Executive Officer
- Martha H. Bejar: Nominating and Corporate Governance
- Virginia Boulet: Nominating and Corporate Governance
- Peter C. Brown: Finance Committee
- General Chilton: General Kevin P. Chilton (USAF, Retired)
- Steven T. Clontz: Human Resources and Compensation Committee
- T. Michael Glenn: Human Resources and Compensation Committee
- W. Bruce Hanks: Audit Committee
- Hal S. Jones: Audit Committee
- Michael J. Roberts: Human Resources and Compensation Committee
- Laurie A. Siegel: Human Resources and Compensation Committee
CenturyLink corporate office addresses
| Corporate addresses | |
| CenturyLink (USA) | 100 Centurylink Dr, Monroe, LA 71203 |
CenturyLink USA Headquarters Location & Directions
CenturyLink Head Office USA Photos
Resource Links
Also Read: Netflix Corporate Office
CenturyLink USA FAQS
Q. What is CenturyLink USA?
A. CenturyLink is a telecommunications company that offers high-speed internet, fiber, voice, phone, and TV services for both residential and small business customers.
Q. Where is CenturyLink Headquarters?
A. CenturyLink headquarters is located at 100 Centurylink Dr, Monroe, LA 71203.
Q. What is CenturyLink USA phone number?
A. CenturyLink USA Phone number is (318) 388-9000.
Q. Who owns CenturyLink USA?
A. CenturyLink USA is wholly owned by Lumen Technologies, Inc.
Submit your review | |
TO: CENTURY LINK 9/24/2022
FROM: BARBARA KNIGHTON
1014 SHIRLEY ST NE
ALBUQ. NM 87112
C=505-238-8245
RE: PHONE DISCONNECTED SINCE 8/12/2022 CANNOT GET HELP
EXPECTING CREDITS TO ACCOUNT
HELP HELP HELP OUR PHONE HAS BEEN DISCONNECTED SINCE AUGUST 10-2022
I EXPECT THAT I WONT BE BILLED FOR THE DURATION OF WHICH MY PHONE WAS DISCONNECTED.
ADDITIONALLY, I EXPECT TO RECEIVE ADDITIONAL CREDIT TO MY BILL FOR SUFFERIG THRU ALL YOUR
UNINFORMED EMPLOYEES WHO HAVENT BEEN ABLE TO HELP ME OUT.
FROM: KEITH & BARBARA KNIGHTON
WE HAVE 2 ACCOUNTS WITH CENTURY LINK FOR 20+ YEARS
1-ACCOUNT IS AT 1014 SHIRLEY ST NE, ALB. NM 87112 ACCT#331789396 505-298-2927
OUR INTERNET SERVICE AT THIS ADDRESS IS WITH SWCP.COM (THANK GOD I
HAVE INTERNET SERVICE HERE) PHONE 505-298-2927
2- I HAVE A ZONING VARIANCE FOR IN HOME BUSINESS AT THIS ADDRESS
THE CONSCIOUS ESCAPE I HAVE NOT BEEN ABLE TO RETRIEVE CLIENT CALLS SINCE 8-12-22
2ND ACCOUNT IS AT 13201 HUGH GRAHAM RD NE ALBUQ. NM 87111 505-323-5522
I, BARBARA KNIGHTON, HAD MY ACCOUNTS HACKED EARLY AUGUST 2022. OUR BANKS IMMEDIATELY
CLOSED ALL OUR ACCOUNTS TO MONEY COMING OUT AND SET UP NEW CHECKING/SAVINGS ACCOUNTS.
I HAVE BEEN ON AUTO PAY TO CENTURY LINK FOR 20 YEARS AT 1014 SHIRLEY ST ACCOUNT
#331789396. NOW I HAVE MISSED A PAYMENT OR 2 BECAUSE I HAVE GET A NEW ACCOUNT
GOING, ORDER CHECKS AND SET UP AUTO PAY TO PAYABLE VENDORS.
I HAVE NEVER BEEN HACKED, AND IT TOOK ME A WHILE TO DETERMINE WHICH VENDORS I HAD TO
CATCH UP WITH. CENTURY WAS ONE OF THEM.
THE FIRST PROBLEM WAS THAT I HAD TWO ACCOUNTS WITH YOUR COMPANY WITH BILLS GOING TO
13201 HUGH GRAHAM ADDRESS.
8-12-22-I CALLED CENTURY LINK ON OUR ACCOUNT # 331789396 CENTURY LINK TECH TO COME OUT
TO HOUSE TO HELP 8-12 TICKET # 01788151 TECH WENT TO WRONG ADDRESS—13201 HUGH GRAHAM ROAD AND THAT I WOULD NEED ANOTHER TICKET ORDER REALLY??????????????
ON 8-16-22-I CALLED CENTURY LINK TO HELP ME GET MY SERVICE RESTORED. THEY INFORMED
ME I OWED $454.20 SO I PAID THAT AMOUNT. WHEN MY PHONE WAS NOT CONNECTED, I
WAS INORMED THAT THIS AMOUNT I PAID WENT TO THE HUGH GRAHAM ACCOUNT 505323-5522 ACCOUNT AND MY PHONE WAS DISCONNECTED BC OF FINANCIAL ISSUES.
8-16-2022 POA 454.20
8-16-2022 PAID ON ACCOUNT $454.20 TALKED TO Ron I HAD CALL 800-244-1111 PRESS “4”WE HAVE 2 ACCOUNTS WITH CENTURY LINK
RON SAID IF I PAID $454.20 NOW, HE COULD FIX THIS. OF COURSE I PAID THAT AMOUNT
HE ROUTED ME TO CUSTOMER CARE
HOWEVER, $454.20 WAS CREDITED TO WRONG ACCOUNT. THIS MONEY WAS PUT ON THE HUGH GRAHAM ACCOUNT AT 505-323-5522. NOT 505-298-2928
8-16-2022 PAID ON ACCOUNT $454.20 TALKED TO Ron I HAD CALL 800-244-1111 PRESS “4”WE HAVE 2 ACCOUNTS WITH CENTURY LINK
RON SAID IF I PAID $454.20 NOW, HE COULD FIX THIS. OF COURSE I PAID THAT AMOUNT
HE ROUTED ME TO CUSTOMER CARE
HOWEVER, $454.20 WAS CREDITED TO WRONG ACCOUNT. THIS MONEY WAS PUT ON THE HUGH GRAHAM ACCOUNT AT 505-323-5522. NOT 505-298-2928
I WOULD LIKE HENCEFORTH THE BILL FOR 1014 SHIRLEY ST. 87112 ACCOUNT 331789396 TO BE UNDER
BARBARA J. KNIGHTON AND SENT TO THE SHIRLEY ST ADDRESS, BECAUSE IT IS TOO CONFUSING FOR YOUR EMPLOYEES TO STRAIGHTEN THIS ISSUE OUT.
9-9-2022 PAID LAST PAYMENT $503.50 CK 2009 FROM ACCOUNT ENDING IN 2657
RON SAID I NEEDED TO SET UP PAYMENT PLAN TO COVER MY BALANCE SO WE DID: AS FOLLOWS
9-9-2022 SET UP AUTO PAY 1ST OF MONTH OCT 3 NOV 1 DEC 1 JAN 2 93.20
PAID 9-9-2022 503.50 CONFIRMATION # 145775757590
SET UP PAYMENT PLAN SAME AS ABOVE AGAIN9-9-2022 TALKED TO “RON” TOLD HIM FINANCIAL RESTORE ORDER NEEDED. HE
SAID I OWED $503.50 TO GET MY PHONE TURNED ON. I SAID OK AND PAID THIS AMOUNT
HE SAID THE BILL PAST DUE WAS NOW $465.99 DIVIDED BY 5 PAYMENTS 93.02 A MONTH
EXTRA PER MONTH. I SAID OK STILL NO SERVICE—NO HELP JUST TAKING MY MONEY
9-9-2022 MY PHONE ACCOUNT # 331789396 9-9-2022 CALLED CENTURY LINK TALKED TO “TED”
SENT ME TO REPAIR TICKET REPRESENTATIVE---STILL DISCONNECTED.
GOT SENT TO SOLUTIONS DEPARTMENT 5:07 PM
5:15 TALKED TO JO JO
TALKED TO “RON” TOLD HIM FINANCIAL RESTORE ORDER NEEDED. HE
SAID I OWED $503.50 TO GET MY PHONE TURNED ON. I SAID OK AND PAID THIS AMOUNT
9-9-2022 4:55 CALLED ON CELL PHONE KEITH 4092 969.99 DUE TALKED TO JO ANN DISCONNECTED
9-9-22 TED REPAIR TICKET 5:07 SOLUTIONS DEPARTMENT
9-10-22 SET WED TICKET 0191556 21ST 11-7 SOON I RECEIVED A TEXT THAT THIS WOULDN’T TAKE
CARE OF ISSUE
9-10-22 CEI SET UP AUTO PAY TO CENTURY LINK PAST DUE AMOUNT 94 MONTH 4 MONTHS
9-13-2022 TRANSFER ME 1 IN LINE 12:57 1:03 ELAINE---JOY TRANSFER TO PHONE DEPT
JADE JULIA 1:05 9_13.22
9-13-2022 7:57 REPAIR TICKET KATE SOON I RECEIVED A TEXT THAT THIS WOULDN’T TAKE CARE OF ISSUE
9-13-2022 7:33 AM 4092 SERVICE 87111 #3 TECH SUPPORT
9-13-2022 12:36 REPAIR TICKET 331789396 WENT TO HUGH GRAHAM
9-13-22 7:44 93.02 MONTH NO PAYMENT ARRANGEMENT FOUND
9-13-2022 TALKED TO ROVICK NO PLAN FOUND 7:49 SET UP PAYMENT [;AM NEW PAYMENT PLANT SET UP
9-17-2022 3:30 1 800-244-1111 REPAIR ASSISTANCE CENURY LINK 8-6 M-F
505-298-2927-402R
9-18-22 SATURDAY “0” TROUBLE SHOOT “GIL” CUSTOMER SERVICE TOLD ME I NEEDED TO
CREATE-RESTORE-ORDER
9-19-22 CHATTED WITH BONAFE ON COMPUTER
9-19-2022 TEXTING FOR HELP 9:55 AM ON MY CELL PHONE “1” REPAIR #2 PHONE
A TEST WAS DONE 15 SEC TO 2MIN TALKED ABOUT A TICKET REPAIR CALL WAS
DISCONNECTED
10:07 I CALLED AGAIN 10:18 FINANCIAL SERVICES TALKED TO ANNE TRANSFERRED ME
TO REPAIR 10:24 CALLED 1-800-244-1111 talked to Cheryl SHE SAID THIS ADDRESS IS HANDLED BY A DIFFERENT DEPARTMENT
DAVID I TOLD HIM NO PHONE SERVICE PHONE DISCONNECTED
9-21-22 talked to JONATHAN OUR ACCOUNT # 331789396 PHONE # 505-298-2927 DISCONNECTED
NO DIAL TONE (KEITH LAST 4 # SOCIAL 4092)
HE TOLD ME TO CALL IN 24HRS
9-21-22 FINANCIAL RESTORE ORDER FROM CENTURY LINK 9:46
CUSTOMER SERVICE 1-800-244-1111 ACCOUNT # 331789396 12:55 STILL SUSPENDED
1-855-727-9914 800-244-1111
9-23-22 AT 7:12 AM CALLED CENTURY LINK AS TOLD ---REGARDING RESTORE ORDER
HOPING TODAY WILL BE THE DAY PHONE CONNECTED SHOULD BE 505-298-2927 ADDRESS
OF ACCOUNT 1014 SHIRLEY ST NE ALBUQ. NM 87112
STILL DISCONNECTED
9-21-2022 TALKED TO ELAINE 9:48 BILLZING ZIP CODE 87111 465.99 8-16-2022 BILLING “4”
9:50 (billing “4”) CALL BEING TRANSFERRED TO ELAINE TOLD ACCOUNT #331789396
ELAINE SAYS ACCOUNT IS OPEN “FINANACIAL RESTORE ORDER IS NEEDED”
SERVICE---NOT CONNECTED---WILL TRANSFER ME TO CORRECT DEPARTMENT
9-21-2022 CALLED 800-244-2222 PRES “4” THEY SAY -SENT ME OVER TO BILLING #
9-23-2022 12;08 TALKED TO MOSSUMI
9-23-2022 TALKED TO FAYE RESTORATION ORDER
SENT TO TALK TO “AUBIN” ISSUE WITH ACCOUNT NOW CONNECTION WITH TEAM.
“AMANDA” NEW PERSON NOW PAYMENT BETWEEN ALL 5 ACCOUNT THAT I HAVE WITH THEM TO FIND 2 PAYMENTS I MADE WILL REFUND THEM BACK TO YOU OR PUT TO YOUR CORRECT ACCOUNT.
WE COULDN’T GET A STRAIGHT ANSWER—THEY WILL EMAIL ME INFORMATION-THEN AFTER THAT I CAN GET MY PHONE BACK ON. WE WILL SEE
I WAS INFORMED THAT THE PAYMENT MADE ON 8-16-2022 OF $454.20 HAS BEEN MOVED BACK TO THE CORRECT ACCOUNT---I WILL RECEIVE A CALL FROM TEAM MEMBER TO FINALIZE THIS TRANSACTION.
A SUPERVISOR IS SUPPOSED TO CALL ME WITHIN 24 HOURS TO FINISH THE $500. INVESTIGATION.
I HAVE TALKED TO 15 PEOPLE ABOVE HIGHLIGHTED ABOVE IN PURPLE
I HAVE RECEIVED 3 TICKETS WITH CONFIRMATION # TO COME OUT TO RESIDENCE 1014 SHIRLEY ST
THEN RETRACTED BECAUSE THEY SAID THAT WASN’T A REPAIR ISSUE.
I AM NOT EXPECTING TO BE BILLED FOR THE DURATION OF TIME SINCE AUGUST 12, 2022 THAT MY PHONE HAS BEEN DISCONNECTED.
I HAVE SPENT 8 HOURS WITH YOUR EMPLOYEES TRYING TO GET THIS SITUATION FIXED. I EXPECT AT
LEAST 1 MONTHS BILL TO BE COMPENSATED FOR MY TROUBLES.
SINCERELY,
BARBARA J. KNIGHTON
1014 SHIRLEY ST NE
ALB. NM 87110
505-238-8245