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Slow to respond, not responsible, very unprofessional company.
I transferred $50,000 from my regular bank account to Citibank. I opened an account online and made a onetime transfer. I received confirmation of the account and a debit card. I made no other transactions. Several weeks later I received an email stating that the account had been blocked temporarily for suspicious activity. I called the number given to find out what was happening. I was passed from person to person, all asking several questions but answering none. I asked about the activity and the balance and the reply was that I had violated the terms of the agreement with Citibank. They were forcibly closing my account. That this would take 60-90 days. I asked why but was just read the script” you have violated the rules”.
I asked when I would get the money in the account. I was told that after their investigation, IF there was a balance left they would mail it. I asked to verify where they would send it. They couldn’t answer that. I asked what the balance was, they couldn’t answer that. I asked if I could talk to a supervisor and was told no. I asked if they could tell me what suspicious activity had taken place, They couldn’t answer that. After 55 minutes of this they hung up on me.
I called back the next day. The same script was read over and over in answer to every question I asked. They again hung up on me.
The next day I received an email stating they were closing my account for violation of the client manual. They at no time told me what had happened to the account. I was given no opportunity to hear about the said activity. I was never told what the balance was or when I would receive it.
Talk about terible customer service. My husband has $600k in Citibank, but not for long. I guess they are so big our money doesn't matter. Not real smart.
Recently updated on January 16th, 2024 at 04:14 am
Citibank Headquarters Info
You can find the corporate office address and Citibank headquarters in 388 Greenwich St, New York, NY 10013. Most of the operations handled from this Citibank corporate headquarter.
- Address: Citibank headquarters is completely transparent when it comes to contact information and location of the Citibank headquarters. You can address any letters to this corporate headquarters office to:
388 Greenwich St, New York, NY 10013
For any general inquiries, please contact Citibank head office number : 1-800-285-3000
- Phone Number: Call 1-800-285-3000 to reach someone at Citibank headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during 24 hours a day, 7 days a week.
- Email: As an alternative, you can email Citibank at citibank.customer@citi.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
- Website: You can use their website online.citi.com and contact any department for general help. there is no dedicated website for Citibank headquarters.
Citibank Headquarters Executive Team
Citibank headquarters is run by an executive team. Below are some executive team members name of Citibank corporate office.
- Peter Babej: Chief Executive Officer, Asia Pacific
- Jane Fraser: President of Citi, Chief Executive Officer
- Michael Corbat: Chief Executive Officer Citi
- Bradford Hu: Chief Risk Officer
- Mark Carawan: Chief Compliance Officer
- Mary McNiff: Chief Executive Officer, Citibank, N.A.
- Jessica Roos: Chief Auditor
- Mark Mason: Chief Financial Officer, Citi
- David Livingstone: Chief Executive Officer, Europe, Middle East & Africa
Citibank corporate office addresses
| Corporate addresses | |
| Citibank (USA) | 388 Greenwich St, New York, NY 10013 |
| United Kingdom | 33 Canada Square, Canary Wharf, London E14 5LB, United Kingdom |
| Canada | 123 Front Street West, Suite 1900 Toronto, Ontario M5J 2M3 |
| Germany | Reuterweg 16, 60323 Frankfurt am Main, Germany |
| France | 25 Rue Balzac, 75008 Paris |
| New Zealand | Level 11, 23 Customs Street East, P.O. Box 3429, Auckland 1140, New Zealand |
Citibank USA Headquarters Location & Directions
Citibank Head Office USA Photos
Resource Links
Also Read: Medicare Corporate Office
Citibank USA FAQS
Q. What is Citibank USA?
A. Citibank is the primary U.S. banking subsidiary of financial services multinational Citigroup. Citibank was founded in 1812 as the City Bank of New York, and later became First National City Bank of New York.
Q. Where is Citibank USA Headquarters?
A. Citibank headquarters is located at 388 Greenwich St, New York, NY 10013.
Q. What is Citibank USA phone number?
A. Citibank USA Phone number is 1-800-285-3000.
Q. Who owns Citibank USA?
A. Citibank USA is wholly owned by Citigroup.
Submit your review | |
Slow to respond, not responsible, very unprofessional company.
I transferred $50,000 from my regular bank account to Citibank. I opened an account online and made a onetime transfer. I received confirmation of the account and a debit card. I made no other transactions. Several weeks later I received an email stating that the account had been blocked temporarily for suspicious activity. I called the number given to find out what was happening. I was passed from person to person, all asking several questions but answering none. I asked about the activity and the balance and the reply was that I had violated the terms of the agreement with Citibank. They were forcibly closing my account. That this would take 60-90 days. I asked why but was just read the script” you have violated the rules”.
I asked when I would get the money in the account. I was told that after their investigation, IF there was a balance left they would mail it. I asked to verify where they would send it. They couldn’t answer that. I asked what the balance was, they couldn’t answer that. I asked if I could talk to a supervisor and was told no. I asked if they could tell me what suspicious activity had taken place, They couldn’t answer that. After 55 minutes of this they hung up on me.
I called back the next day. The same script was read over and over in answer to every question I asked. They again hung up on me.
The next day I received an email stating they were closing my account for violation of the client manual. They at no time told me what had happened to the account. I was given no opportunity to hear about the said activity. I was never told what the balance was or when I would receive it.
Talk about terible customer service. My husband has $600k in Citibank, but not for long. I guess they are so big our money doesn't matter. Not real smart.
I had check washing done to me and I can't get this resolved, they keep telling me that the investigation has been pending for almost a whole year, and a big corporate bank can't get an investigation done.
I opened an Accelerated Savings Account with a transfer of $100,000.00 from my primary financial institution. I wired an additional $15,000.00 in March 2022. In November 2022, I attempt to transfer an additional $85,000.00 to Citibank from my primary financial institution. The wire transfer was denied due to Citibank's input of the wrong account number. I tried to link several external financial institutions to perform the transfer. My Citibank Account will not permit me to link any outside institutions with my account. I am unable to wire money to, or from this account. I contacted customer support who was unable to correct the problem. Their solution was to send me a check that would take fifteen business days or three calendar weeks. I will lose days of interest due to the inability of Citibank to address their software problems which are due to a platform change in 2022.