eBay Corporate Office Headquarters

ID: mmucha_1004

I Purchased 1962 Topps Mickey Mantel Allstar card may 25, 2023, The listing stated hat this card was authenticated by Ebay. It was sent to PSA (it took Several Months) for Grading and was notified the card was not the right size. Or it was trimmed, which result in the card to be worthless. . I tried to reason with the seller with no results, his respond to me, was he was not responsible for grading the card. I’ve attached a copy of the card with PSA Grading Result.

It is hard to contact Ebay to resolve a problem like this. I need your assistant in this matter.

I have been buying and selling on Ebay since JUL 15, 2006.
Order number 26-09857-00679
https://www.ebay.com/usr/kdbird

It breaks my heart to write you and hope this message reaches you well.

Ebay rules and regulations are not being honored or upheld.

I myself, own A-Mays Productions.

I buy acrylic and pay a team to design and create acrylic bases for loose action figures / Toys.
I also on the side sell comics books.

I'm a top rated seller and work very hard to take care of ebay customers with morals and ethics. Been with you guys for 14 years.

1st situation of ebay not following ebay rules and regulations as well as allowing abusive behavior to go unchecked while knowing 1st hand I won the 2 claims in my favor.

1st situation
Item # (#185706397919)

The Buyer franciscojose4014 bought 6 acrylic bases from me. I shipped them out on time, and fulfulled my obligation as a seller.

The buyer did not read the title or description of the listing which he openly admits on our messages between us as well as the negative feedback he left.

He filed a return claim.

He also falsified the return claim stating the item was not as described. I reported the buyer and the claims department garunteed once the case has been resolved and if resolved in my favor the negative feedback will be removed.

I recieved a message from ebay representitive, Jaehac A. Stating the following:
___________________________________________________________________________________________________
Hello Robert,

SR# 1-459191391431

Thank you for contacting eBay customer support. My name is Jaehac and I received your email in response on the item (185706397919) with regards to your feedback query. Rest assured that I'm genuinely interested in resolving you concern.

Before anything else, I'd like to thank you for your initiative in sharing your concern to us. This only proves how responsible you are as a seller. We appreciate your effort here on eBay and we are thankful for you.

I understand that you want the feedback to be removed since you believe that you have your part as a seller in this transaction. Checking the buyer's comment it shows that this comment is about the buyer's experience of the transaction they've had with you, we could not remove the feedback if it involves the buyers experience throughout the transaction they've had with you. Moreover, since this is not the end of it and we do not want to leave you hanging, I advise you to ask the buyer to revise their feedback. It is possible that they will agree on revising the feedback they left.

Nothing to worry since I can see here that you have 5 feedback revision requests available and you can use these requests to ask the buyer if they would consider revising their feedback. This is also your opportunity to make it right to the buyer. Please make sure your buyer's concerns are resolved before asking about feedback revision.

You can check this link to learn more and to send a feedback revision request, visit:

https://www.ebay.com/help/selling/leaving-feedback-buyers/replying-feedback-received-item-sold?id=4102

You can find more about situations when we will remove feedback here:

http://pages.ebay.com/help/policies/feedback-removal.html

I trust that this information is useful. I can’t help myself but to thank you, your patience in handling this case is truly commendable. I hope your future transactions will run more smoothly.

Thank you for contacting us today.

Warm regards,

Jaehac A.

eBay Customer Support

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This response from ebay representitve is completely unbelivable and shows no effort to make things right.
while knowing in the 2nd message the case was in my favor.

Hello Robert,

Thank you for reaching out to eBay about the feedback that was left by your buyer "franciscojose4014". I understand you need help dealing with the negative feedback because you have won the case due to buyer having a false claim about the item. I know you did everything you could as a seller to ensure that the transaction went as smoothly as possible, but this happened. Rest assured that I'm here to assist you in determining what steps you should take next to resolve your issue as soon as possible.

I know the impact of a neutral or a negative feedback to a seller's ability to attract buyers. Please be reminded though that your feedback rating is not included in the parameters of measuring your seller performance rating.

Please allow me to provide you with an insight on eBay's policy and guidelines regarding feedback that can be removed. We can only remove feedback once there is clear evidence in our system that they are not accurate. This is when the Feedback comment left on your account violates eBay policy, such as:

• Fee avoidance

• Feedback not related to the transaction

• Personally identifiable information

• Profanity

• Reference to an investigation

• Threat of bodily harm.

For the meantime, we highly recommend that you explore other options available before requesting for feedback removal:

Try to get in touch with the buyer so that you can try to work things out together. One of the principles that eBay stands on is that “there is good in every individual”. Successful transactions rely heavily on good communication. You can communicate with the buyer and request for a feedback revision.

Please bear in mind that you can only request feedback revision once per transaction and only if it has been left in the last 30 days.

I have added a link on how a feedback can be revised or removed. Just visit

http://pages.ebay.com/help/feedback/revision-request.html.

If the buyer is not responding to your attempts to revise, or the situation is too far gone to work things out, replying to Feedback is an option.

Potential customers are going to review your account and will understand the issue based on the response provided. They do this to establish expectations on what kind of transaction they can expect to have with you. You can use this attention to help them set the correct expectations about your eBay business. Your reply to the Feedback shows them how you handle the situation.

We greatly appreciate your loyalty and your continuous business with us.

It has been my pleasure to provide you with assistance today.

Sincerely,

Jill S.

eBay Customer Support

___________________________________________________________________________________________________

This buyer falsified the return stating false claims and abusing the rules and regulations of ebay.

This type of behavior is not nor should allowed to be a genuine exsperiace after trying to falsify a returns claim.

THe feed back left openly admits his own fault

As a seller I should not have to tolerate ebay allowing the abusive behavior and negative feedback.

His negative feeback in spanish

Pensé que estaba comprando la figura y se dedica a vender bases de plástico... En el artículo en todas las fotos sale la figura. Bases que valen a lo MUCHISIMO 10€ y he pagado 71€..

translated in english.

I thought he was buying the figure and he is dedicated to selling plastic bases... In the article in all the photos the figure appears. Bases that are worth a LOT of €10 and I have paid €71...

______________________________________________________________________________________________

This feebdack qualifies under seller protection and feedback removal for the abuse under the rules and regulations of ebay.

It shows no bearing or truth of me as a seller andthe E71.00 has to do with shipping costs which was set by ebay not myself. I put in the demsnions and ebay system did the rest.

I state in the title and description NO Toy included.

Not once do we reference the a toy being sold in the listing.

The toy on the base is for presentation purposes only.

I call ebay to try to get help and no one is really trying to help me and the supervior i just got the phone with Luis, in the claims department states if i repeal it it will be denied.

Its like no one cares. No one will make the effort to make things right or do there job and remove the negative feedback that more than qualifies for removal.

It is unsatisfactory these rules of ebay by buyers are allowed to abuse the regulations of ebay and for honost sellers for myself to pay the price.

I have seller protection, the ebay reps know i have seller protection and will not enforce them.

I represent ebay the way ebay should be represented and the loyalty i give ebay should do the same.

I did everything right as a seller and for the ebay reps to tell me message the buyer and work things out is beyond common sense

When the buyer abused and falsified the return claim which I reported. He will not help and theres nothign for me to make right.

I did everything correct!

The buyer openly admits on the messages between us and on the negative feedback he didnt realize what he was purchasing.

___________________________________________________________________________________________________

2nd situation

Buyer USA-Deal bougth 2 auctions from me , 2 comic books cgc graded.

Case #:

5308171815

SR# 1-458892410511

#185698946498) & 185698951834

This situation is unbelievable.

Buyer Usa-Deal bought 2 auctions - comic books under 1 account.
Both auctions he won had 2 differant address

Under the rules and regulations you cant have 2 diff address under one account.
That was my understanding.

After getting off the phone with Luis, a manager in the claims department, he explained you actually can have 2 differant address under 1 account and is exceptable.
which other ebay reps told me differantly!

So I sent both books to 1 address.

He blows up my ebay message box on christmas I out fo the good ness of my heart sent him a picture of a shipping label to his brother that lives 20 minutes away.

and stated in the messages between us that the shipping label is only good for the box you recieved.

He REFUSED to use it, I dont understand why and then filed a claim and falsifying the claim.

I reported the buyer on the situation he left me 2 negative feedback stating the same thing

and the case was won in my favor as it partains the reason why

1. He recieved the items he bought

2. For falsifying a return claim

3. You cant have 2 differant address under one account and any items should be sent to 1 address.
____________________________________________________________________________________________________________________

After winning the case they removed 1 negative feedback however left the 2nd Neg. feedback on my account.

(#185698946498

The ebay Rep. for 3 weeks have not done anything to correctly report the situation to feedback department failed to protect me under seller protection which states if a case is won in your favor the neg. feedback will be removed.

This is what they tell me which once again makes no sense.
________________________________________________________________________________________________

As for item 185603023177, we've looked into the feedback you've received and found that it was posted more than 3 months ago. When reviewing feedback, we need certain information available to us to accurately and fairly evaluate it. Some information is no longer available after some period of time, so appeals need to be made within 90 days of the transaction. Therefore, the feedback will be retained.

Thank you for your patience and understanding. Thank you for choosing eBay as your online marketplace and have a great day!
Warm Regards,
Kate M.
eBay Customer Support

They did not look into it, nor the messages between us and failed to protect me as a seller and my seller account.

I did everything I was suppose to do and more. He refused to ship the item with the label I sent him.
There was nothing wrong with the box and had 4 4 inch thick foam inserts for strength and protection of shippign the item to his brother.

For ebay reps to send me messages stating i need to make it right with a buyer that abused the rules and regulation is unexceptable and taking in no form of protection or accountablitlity on the situations at hand and need to be address they took no liberity of looking into the facts or messages or cases.

Both neg. feedback more then qualifies for removal under seller protection.

I been calling 3 weeks straight and people there seem not to care or help or get things done and for ebay to allow a top rated seller an honost seller to be abused and live it, is unexceptable.

Ebay has backed more buyers than sellers with there policies and when it comes down to correct abusive behaior in claims and removal of negative feedback fail.

I feel ebay has failed me as a honost seller and dont care to take the inititive to make things right.

I spent alot of time trying to have them do there job and about to close my ebay store and move over to mecari.

I sold a couple items there and they have a firm policy and with buyers not paying attention to what they purchase,
Mecari doesnt allow buyers to get away and bend the rules to there impulse buys.

What good does it have to have seller protection when ebay doesnt enforce any protection again false claims and abuse and allow me and my team who work vigorously to be abused.

Ebay need to restructure and take a hard look on how morals and ethics are applied and actually have the sellers back and protect them.

They do not!

feel free to call me 618-310-6767

My issue is absolute bs and you are about to see why..

I honestly am starting to hate using eBay and this is just but a handful of the reasons..
-eBay owes me a little over $1875+
-Lost my account
-Lost all my traction in sales... ( My new account doesn't even sell 1/10th as fast for the exact same listing )
-My competitor is ripping people off selling the same category of items (I sold the correct category/series) but theirs don't even come from the correct series/set and now controls the whole market using multiple accounts & undercutting 3-4x just to sell as many as possible. I can't do a thing about it but watch all my potential profit fly past my due to eBay's failures because no one will listen to me about this issue. I really want to try to call corporate and speak to someone who can actually address this issue, solve it and not give me a scripted response.

I created my account in 2011 (was under 18 at the time & created with parent's help/permission).
Used my account until 2022 with normal/slow sales and my sales finally started to pick up in June - July and I sold about 1800$ worth of items in under a month and then eBay started to review my account because I had finally received more sales than I had previously. LONG story short, essentially I had to send about 25 + messages with the offline department to resolve the first issue. I went through hell and back to resolve the original issue & had to deal with multiple eBay reps who were just absolutely clueless.. After the first issue came a second and I think a 3rd both of which were resolved. This process felt like absolute insanity and I stated that to multiple eBay representatives on phone calls. Once I resolved the original first few issues and I was waiting for my account to be reinstated I receive another message stating that they would not reinstate my account because my account was created in 2011 when I was under 18 - essentially there was some eBay representative that I had to deal with that either didn't understand the issue, had the wrong idea due to not reading the 25+ emails with the offline department, or just hated everyone who was succeeding and didn't want to see me make any sales (which I know sounds ridiculous but some people just really hate others and don't want to see them succeed).
I literally jumped through every hoop eBay asked me to jump through & went above and beyond , had 100% feedback and was a highly rated seller and they locked that account with my over $1875 on it still. I have tried to get my money off the account but during the time I was disputing the issue eBay prompted a new Tax ID verification prompt for the new $600 reporting threshold which it just happens that you can't submit when eBay places a hold on the account. So I could never submit it to get the money off of the account. All of the original issues were solved, eBay just used the "You created the account in 2011" to close my account and essentially block me from accessing MY own money. eBay told me I have to wait 2-3 years for my money to be released to the state and then I have to fight for my money essentially. So long story short, I pretty much got ripped/robbed by eBay with little guarantee of receiving money that I am rightfully owed. I literally went through chemo in December 2021 and radiation in February of 2022. I literally NEED my money, I recently just lost a ton from the FTX implosion causing my investments to dip heavily. Now I have to get surgery to have a possibly cancerous tumor removed ASAP (don't want to mention where) - that money would have helped cover the majority of the cost of my surgery.

I also submit feedback that would change the site for the better, reduce cases, increase case accuracy, make handling seller issues more efficient, help with a digital delivery system for virtual goods as that's the direction that online commerce is moving - just to name a few.. and none of my information has ever been passed along or implemented which I don't have a problem with but the point I'm making here is that I go above and beyond and I'm being treated like the most worthless buyer/seller on the platform. This is not an issue that can be solved without corporate help - unless I want to wait 3 years for money I am owed and hope that I can figure out how to get it back from the state that I live in..

They let a buyer screw me out of $325 they told me they would refund me the money within 48 hours that was almost 3 days ago I have been on the phone with them over and over again I have gotten nowhere I am an elderly woman I live alone I have no family no one this is how I make money to feed a farm full of animals that I have rescued through the years they made a promise to me and they lied and they cost me an overdraft fee at my bank they believed a foreigner over me they should have made the person prove that this necklace was not real and I still believe it is who in the hell would put a piece of plastic on a necklace with a 14 karat gold spacer beads I have been with eBay for 15 years and they did this to me they have caused me severe severe depressions and anxiety attacks for 3 days I am crying right now because I don't even have the money to buy myself a meal for Christmas at this point but eBay is making lots of money off of me and have for 15 years and then they lie to me I have the email that says they're refunding my money within 48 hours and they lie to me and I still don't have it

Has had $2,221.81 of my money since August 9th. 2022 we need to figure out a way to fight this its sad how they treat sellers

I was scammed and purchased a $200 gift card. When my husband told me that it was a scam, I immediately called EBay and was told what to do. I looked on the Package for the EBay GC and it says what to do if you are scammed. I canceled the GC. I have been waiting to hear from Ebay about a refund. When I called to check, I talked to 2 people while waiting for a Supervisor and finally the second person said he could help me. Resent the information and he proceeds to tell me, that I will hear back in 24 hours and they will reinstate the GC. I couldn't get a refund because the GC I got was thru the convenience store not EBay. I asked if EBay got their money - answer Yes. I said then EBay represented themselves thru the convenience store, so EBay should refund my money and collected from the store. Was told terms and conditions says they don't refund GC. I said no where on the receipt, the card or the EBay pkg the card came in had the terms and conditions only what to do if sammed. I then asked, why have what to do if you are scammed if you aren't going to refund. Of course, couldn't answer. There are no words to describe my feelings toward EBay. I feel like they misrepresent themselves by selling their GC's thru a "vendor". I know they don't care but SHAME ON THEM. I will continue to request a refund, hoping to reach someone with a heart that will help me.

I sold something and they have been giving me the runaround about receiving my money. eBay was better when your payments went through PayPal it wasn’t all the unnecessary back and forth bs. Y’all are holding my money and I’m PISSED!!! It’s very unfair and disappointing that y’all charging me but I can’t get my money

I was a buyer. There money back guarantee is worthless. I bought a PlayStation and ups delivered to the wrong address and it’s tough shit. I recommend selling their stock short.

I have had nothing but poor customer service from eBay despite being a very active seller for the past few years. They do not treat their sellers like actual human beings and have zero interest in making their lives easier or giving them a fair deal in most regards. They are clearly only concerned with making money and not having a fair or appropriate business model when it comes to their many sellers, the ones who do all the real work to make them the easy money they roll around in.

I talked to an upper level supervisor to help me change my email address so I could access my account. she couldnt help me and said I needed to open a new account. I have been a seller for 19 years and she just wanted me to throw that away and start from fresh. I asked for a higher level supervisor and she said nobody was higher level than her. I asked for the corporate number, she gave it to me. I asked for an extension and she said there was no extension. I called the number and it would just hang up if you didnt give an extension. her name is rochelle, if you get her, hang up and call back for someone else. rochelle does not want to help you. when i called back I got a lady named michelle and she helped me out in less than 10 minutes.