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April 24, 2023
RE: Frontier Flights 628 & 738 Sacramento to Denver to Tampa 4/7/23
And Frontier Flights 739 & 629 Tampa to Denver to Sacramento 4/14/23
To Whom It May Concern:
I am demanding a full refund for my ticket from Sacramento to Tampa and back leaving 4/7/2023 & returning 4/14/2023 – Confirmation # C7TR6F. I also am demanding that you refund the price of my ticket on Southwest which was $275.
I am a 68 year-old woman, not inexperienced when it comes to traveling. I have never in my many years of flying domestically and internationally, undergone the kind of treatment I received when attempting to board my flight 629 from Denver to Sacramento on April 14th, 2023.
I had travelled to visit my 92 year-old Mother in Largo, Fl. I was only staying for 5 days so I carried only my Personal item. The return flight was scheduled to allow me to be in Sacramento to attend the baptism for my newest granddaughter, Saturday morning at 11:00 a.m.
On the first leg of my trip, I experienced a Notice of Delay as I approached the terminal for my flight in Sacramento. We were to be delayed just over an hour. That delay did not give me time to make my connection flight from Denver to Tampa. Instead, I had to be moved to a later flight and I had a layover in Denver of 5+ hours . Making my arrival time in Tampa 12:19 p.m. instead of 6:26 a.m. as originally scheduled.
On all flights, the staff on the airplanes were cordial and helpful. However, the Staff at the service desks and Gates, in particular in Denver, were a different story. All the individuals I encountered seemed to be overworked & unhappy, thus making them grumpy, rude and unaccommodating when it came to Customer Service. I ignored the attitudes thru all my flights and accepted the delays without complaint. On April 14, 2023, I boarded my flight to Denver. The flight to Denver was uneventful and the flight staff as stated above, were very pleasant. The Staff in Denver were All miserable. I had a 5+ hour layover so when I received a notice that appeared there may be another Delay, I went to Customer Service. The woman who assisted me was unwelcoming at first but once we discovered our mutual joy in having grandchildren her spirits seemed to lift and she assured me my flight was on time & assigned my seat. Our flight 629 ultimately WAS Delayed.
I returned to the waiting area for Flight 629 Gate A38 as the call came to begin boarding, after waiting thru still another delay. All three of the individuals working the desk at Gate A38 for Flight 629 were brusque, unpleasant and the younger man was outright rude. I entered the line and was called to put my Personal item (which had travelled three legs of the journey with me already) in the box. My wallet/purse set on top and was maybe 1 ½ inches above the box. He said it will not work. I had had to unpack some items when I was waiting the five hours so I went to a seat nearby and repacked. I returned and the bag fit inside but was again just barely above. He said you have to pay for a carry on. I said, 'How much?' He said, '$99.' I said I would try to repack again. I did and re-approached the box, placing my Personal item inside. He said “It’s too late you cannot board.” I looked up and the door was Closed. He said “Your bag did not fit.” I said it did fit and I have experienced delays on two legs of this trip, one which cost me 5+ hours on one flight & 1+ hour the 2nd. I really need to get on that flight.
In a minute or so the older man who had been checking tickets came up the ramp. I petitioned the young man “Please, my granddaughter is being baptized tomorrow morning.” The younger man said “You will have to stand in that line to re-schedule a flight.” (the line had about 50 people in it and only two agents working). The older man avoided looking at me and quickly departed. I said the plane has not left. He said “You cannot board.” I asked when the next plane left. He said tomorrow. I was dumbfounded! He was offensive! (And not only to me. He had been disrespectful to all the passengers who did not have a checked carry-on throughout the loading process. He exhibited a horrible attitude and total lack of helpfulness. It felt like a power play, with him using his position to Bully. There was not the tiniest indication of Customer Service anywhere.
I called my husband. He began to search for a flight on another airline so I could be home in the morning. Because I was so upset, I had stepped into a waiting area to the left of the gate. There was a big window which looked right at Flight 629. The plane was still at the dock. I sat there and watched while I paid for another ticket to fly out that night. The plane remained at dock.
After I had secured that ticket on the phone, I picked up my bag and returned to gate A38, one of the younger women was there. I said, “Could you please give me the name of the young man who was here during boarding?” She stated she did Not know his name!? I said, “You work with him, but you do not know his name?” She said, “I do not work with him that often.” I then walked to the customer service desk to see if I could find him. He was nowhere to be found. I wanted to once again see if I could board the flight for which I had originally paid!
I finally proceeded to Terminal C to await my newly acquired flight. (I certainly did not want to miss it!) As I approached my Terminal C gate I received a message that said that Flight 629 was delayed to “allow for a late arriving aircraft”. That was my flight 629 and it was waiting for other passengers!!! Please find the Notice received below.
I considered returning to Gate A38 and to attempt to get on the flight, but due to the uncertainty of how I would be treated and whether I would again encounter this rude & disagreeable bully of a young man, I chose to stay where I knew I could put my Personal Item under the seat as I had done the last three legs of my trip and fly to Sacramento in time to make my granddaughter’s baptism. I feel quite certain that the staff on the ground was aware of this delay before the passengers were notified. I saw the plane sitting at the Gate for at least 25 minutes before I walked to Terminal C! I had to spend an additional $275 for the final leg of my trip.
I cannot believe that customers are allowed to be treated the way I was by any airline. As a rule, I do not use my social media sites to talk about businesses I encounter but Frontier has taken too many shortcuts and your staff is unacceptable for any type of service industry. I will be including my story in my Blog and making sure No one I communicate with ever receives the type of treatment I received at the hands of your personnel.
Needless to say, I am expecting a return call from Frontier ASAP. But I am not holding my breath. Making a company so unavailable: NO phone numbers that work, NO people to speak to certainly does not do your image much good and does not encourage confidence in your business. I will be reporting my experience to the FAA. Note: The single star is only for the flight staff and it should be more for them.
I WILL be pursuing this so I encourage you to respond.
Your very Disgruntled Customer No More
Bonnie Navarro
bonnie2913@gmail.com
203
+1 (469) 250-9949>
Text Message
Fri, Apr 14 at 6:39 PM
Frontier Travel Alert:
Flight 629 from DEN is delayed to allow for a late arriving aircraft. Departure now estimated at
7:30 PM.
The sender is not in your contact list.
I'm Russell, TFW4QQ. Hello. I should start by stating that I don't usually voice complaints. My flight is delayed and I'm in Norfolk Airport (orf). When I ask the gate attendant how long the delay or projected time is, she replies that there is no time window and that, regrettably, they are unable to assist me. Since the plane wasn't there, I asked her where it was coming from, and she replied that it was Orlando. I check the status of that flight, and it is delayed. Knowing that the flight will be roughly two hours, I realized that we will likely be delayed for at least two to three hours.I asked her if I could just obtain a flight credit or cancel my flight because I live in this region, and she told I would have to contact customer support. I did and painstakingly navigated the text messaging system; Noe was excellent at communicating, I must add. This is the first time I've done it.
So it turns out that there is a $99 cancellation fee. Now, if I were wanting to get my money back, I might be okay, but not when it comes to flight credit. Particularly when it isn't the customers' fault.
It is unfair to the customer and incredibly petty to make someone wait about for hours on end with no indication of what a possible departure time would be. This actually happened to me with your airline; I received a delay notification ahead of time, and the aircraft was repeatedly delayed before finally taking off at 2:30 or 3am. Now, if I had been at the airport, I would have waited for the plane to take off for at least five to six hours. I never requested a refund since the effort and cost were too great. It is unacceptable to make a customer wait without giving them the chance to rebook, receive a flight credit, or receive a refund.
I live in Orlando and frequently go back and forth with my family from there to Norfolk utilizing Frontier Airlines.
It's not about the $99; it's about the principle and unfairness to those who can't afford to spend $99 on nothing. It's bad for you as a customer when a flight keeps getting delayed so you don't have to cancel to avoid additional penalties, even though it's a smart business move.
I would advise standing in front of rivals. Norfolk will soon be served by Spirit Airlines, and they have a far better cancellation policy than you do. Because of Southwest Airfare's cancellation and flight credit policies, I've just learned that they fly on Saturdays from Orlando to Norfolk. For myself and my family, I will definitely explore all of my options for using someone else in the future.
Recently updated on January 16th, 2024 at 05:38 am
Frontier Airlines Headquarters Info
You can find the corporate office address and Frontier Airlines headquarters in 4545 Airport Way, Denver, CO 80239. Most of the operations handled from this Frontier Airlines corporate headquarter.
- Address: Frontier Airlines headquarters is completely transparent when it comes to contact information and location of the Frontier Airlines headquarters. You can address any letters to this corporate headquarters office to:
4545 Airport Way, Denver, CO 80239
For any general inquiries, please contact Frontier Airlines head office number : 1 (801) 401-9000
- Phone Number: Call 1 (801) 401-9000 to reach someone at Frontier Airlines headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during 24 hours a day / 7 days a week.
- Email: As an alternative, you can email Frontier Airlines at customer.service@flyfrontier.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
- Website: You can use their website flyfrontier.com and contact any department for general help. there is no dedicated website for Frontier Airlines headquarters.
Frontier Airlines Headquarters Executive Team
Frontier Airlines headquarters is run by an executive team. Below are some executive team members name of Frontier Airlines corporate office.
- Barry Biffle: CEO / President
- Howard Diamond: Senior Vice President, General Counsel and Secretary
- Daniel Shurz: Senior Vice President, Commercial
- Brad Lambert: Vice President Flight Operations
- Gary Appling: VP Technical Operations
- John Happ: Senior VP Marketing & Planning
- Robert Ashcroft: SVP Finance
- Ashok Shah: VP Finance
- Randy Ruggieri: Senior Director, Airport Operations
- Steve Schuller: Vice President Human Resources
Frontier Airlines corporate office addresses
| Corporate addresses | |
| Frontier Airlines (USA) | 4545 Airport Way, Denver, CO 80239 |
Frontier Airlines USA Headquarters Location & Directions
Frontier Airlines Head Office USA Photos
Resource Links
Also Read: Amazon Corporate Office
Frontier Airlines USA FAQS
Q. What is Frontier Airlines USA?
A. Frontier Airlines is a major ultra-low-cost American airline headquartered in Denver, Colorado. It operates flights to over 100 destinations throughout the United States and 31 international destinations, and employs more than 3,000 staff.
Q. Where is Frontier Airlines USA Headquarters?
A. Frontier Airlines headquarters is located at 4545 Airport Way, Denver, CO 80239, USA.
Q. What is Frontier Airlines USA phone number?
A. Frontier Airlines USA Phone number is 1 (801) 401-9000.
Q. Who owns Frontier Airlines USA?
A. Frontier Airlines USA is wholly owned by Frontier Airlines, Indigo Partners.
Submit your review | |
April 24, 2023
RE: Frontier Flights 628 & 738 Sacramento to Denver to Tampa 4/7/23
And Frontier Flights 739 & 629 Tampa to Denver to Sacramento 4/14/23
To Whom It May Concern:
I am demanding a full refund for my ticket from Sacramento to Tampa and back leaving 4/7/2023 & returning 4/14/2023 – Confirmation # C7TR6F. I also am demanding that you refund the price of my ticket on Southwest which was $275.
I am a 68 year-old woman, not inexperienced when it comes to traveling. I have never in my many years of flying domestically and internationally, undergone the kind of treatment I received when attempting to board my flight 629 from Denver to Sacramento on April 14th, 2023.
I had travelled to visit my 92 year-old Mother in Largo, Fl. I was only staying for 5 days so I carried only my Personal item. The return flight was scheduled to allow me to be in Sacramento to attend the baptism for my newest granddaughter, Saturday morning at 11:00 a.m.
On the first leg of my trip, I experienced a Notice of Delay as I approached the terminal for my flight in Sacramento. We were to be delayed just over an hour. That delay did not give me time to make my connection flight from Denver to Tampa. Instead, I had to be moved to a later flight and I had a layover in Denver of 5+ hours . Making my arrival time in Tampa 12:19 p.m. instead of 6:26 a.m. as originally scheduled.
On all flights, the staff on the airplanes were cordial and helpful. However, the Staff at the service desks and Gates, in particular in Denver, were a different story. All the individuals I encountered seemed to be overworked & unhappy, thus making them grumpy, rude and unaccommodating when it came to Customer Service. I ignored the attitudes thru all my flights and accepted the delays without complaint. On April 14, 2023, I boarded my flight to Denver. The flight to Denver was uneventful and the flight staff as stated above, were very pleasant. The Staff in Denver were All miserable. I had a 5+ hour layover so when I received a notice that appeared there may be another Delay, I went to Customer Service. The woman who assisted me was unwelcoming at first but once we discovered our mutual joy in having grandchildren her spirits seemed to lift and she assured me my flight was on time & assigned my seat. Our flight 629 ultimately WAS Delayed.
I returned to the waiting area for Flight 629 Gate A38 as the call came to begin boarding, after waiting thru still another delay. All three of the individuals working the desk at Gate A38 for Flight 629 were brusque, unpleasant and the younger man was outright rude. I entered the line and was called to put my Personal item (which had travelled three legs of the journey with me already) in the box. My wallet/purse set on top and was maybe 1 ½ inches above the box. He said it will not work. I had had to unpack some items when I was waiting the five hours so I went to a seat nearby and repacked. I returned and the bag fit inside but was again just barely above. He said you have to pay for a carry on. I said, 'How much?' He said, '$99.' I said I would try to repack again. I did and re-approached the box, placing my Personal item inside. He said “It’s too late you cannot board.” I looked up and the door was Closed. He said “Your bag did not fit.” I said it did fit and I have experienced delays on two legs of this trip, one which cost me 5+ hours on one flight & 1+ hour the 2nd. I really need to get on that flight.
In a minute or so the older man who had been checking tickets came up the ramp. I petitioned the young man “Please, my granddaughter is being baptized tomorrow morning.” The younger man said “You will have to stand in that line to re-schedule a flight.” (the line had about 50 people in it and only two agents working). The older man avoided looking at me and quickly departed. I said the plane has not left. He said “You cannot board.” I asked when the next plane left. He said tomorrow. I was dumbfounded! He was offensive! (And not only to me. He had been disrespectful to all the passengers who did not have a checked carry-on throughout the loading process. He exhibited a horrible attitude and total lack of helpfulness. It felt like a power play, with him using his position to Bully. There was not the tiniest indication of Customer Service anywhere.
I called my husband. He began to search for a flight on another airline so I could be home in the morning. Because I was so upset, I had stepped into a waiting area to the left of the gate. There was a big window which looked right at Flight 629. The plane was still at the dock. I sat there and watched while I paid for another ticket to fly out that night. The plane remained at dock.
After I had secured that ticket on the phone, I picked up my bag and returned to gate A38, one of the younger women was there. I said, “Could you please give me the name of the young man who was here during boarding?” She stated she did Not know his name!? I said, “You work with him, but you do not know his name?” She said, “I do not work with him that often.” I then walked to the customer service desk to see if I could find him. He was nowhere to be found. I wanted to once again see if I could board the flight for which I had originally paid!
I finally proceeded to Terminal C to await my newly acquired flight. (I certainly did not want to miss it!) As I approached my Terminal C gate I received a message that said that Flight 629 was delayed to “allow for a late arriving aircraft”. That was my flight 629 and it was waiting for other passengers!!! Please find the Notice received below.
I considered returning to Gate A38 and to attempt to get on the flight, but due to the uncertainty of how I would be treated and whether I would again encounter this rude & disagreeable bully of a young man, I chose to stay where I knew I could put my Personal Item under the seat as I had done the last three legs of my trip and fly to Sacramento in time to make my granddaughter’s baptism. I feel quite certain that the staff on the ground was aware of this delay before the passengers were notified. I saw the plane sitting at the Gate for at least 25 minutes before I walked to Terminal C! I had to spend an additional $275 for the final leg of my trip.
I cannot believe that customers are allowed to be treated the way I was by any airline. As a rule, I do not use my social media sites to talk about businesses I encounter but Frontier has taken too many shortcuts and your staff is unacceptable for any type of service industry. I will be including my story in my Blog and making sure No one I communicate with ever receives the type of treatment I received at the hands of your personnel.
Needless to say, I am expecting a return call from Frontier ASAP. But I am not holding my breath. Making a company so unavailable: NO phone numbers that work, NO people to speak to certainly does not do your image much good and does not encourage confidence in your business. I will be reporting my experience to the FAA. Note: The single star is only for the flight staff and it should be more for them.
I WILL be pursuing this so I encourage you to respond.
Your very Disgruntled Customer No More
Bonnie Navarro
bonnie2913@gmail.com
203
+1 (469) 250-9949>
Text Message
Fri, Apr 14 at 6:39 PM
Frontier Travel Alert:
Flight 629 from DEN is delayed to allow for a late arriving aircraft. Departure now estimated at
7:30 PM.
The sender is not in your contact list.
I'm Russell, TFW4QQ. Hello. I should start by stating that I don't usually voice complaints. My flight is delayed and I'm in Norfolk Airport (orf). When I ask the gate attendant how long the delay or projected time is, she replies that there is no time window and that, regrettably, they are unable to assist me. Since the plane wasn't there, I asked her where it was coming from, and she replied that it was Orlando. I check the status of that flight, and it is delayed. Knowing that the flight will be roughly two hours, I realized that we will likely be delayed for at least two to three hours.I asked her if I could just obtain a flight credit or cancel my flight because I live in this region, and she told I would have to contact customer support. I did and painstakingly navigated the text messaging system; Noe was excellent at communicating, I must add. This is the first time I've done it.
So it turns out that there is a $99 cancellation fee. Now, if I were wanting to get my money back, I might be okay, but not when it comes to flight credit. Particularly when it isn't the customers' fault.
It is unfair to the customer and incredibly petty to make someone wait about for hours on end with no indication of what a possible departure time would be. This actually happened to me with your airline; I received a delay notification ahead of time, and the aircraft was repeatedly delayed before finally taking off at 2:30 or 3am. Now, if I had been at the airport, I would have waited for the plane to take off for at least five to six hours. I never requested a refund since the effort and cost were too great. It is unacceptable to make a customer wait without giving them the chance to rebook, receive a flight credit, or receive a refund.
I live in Orlando and frequently go back and forth with my family from there to Norfolk utilizing Frontier Airlines.
It's not about the $99; it's about the principle and unfairness to those who can't afford to spend $99 on nothing. It's bad for you as a customer when a flight keeps getting delayed so you don't have to cancel to avoid additional penalties, even though it's a smart business move.
I would advise standing in front of rivals. Norfolk will soon be served by Spirit Airlines, and they have a far better cancellation policy than you do. Because of Southwest Airfare's cancellation and flight credit policies, I've just learned that they fly on Saturdays from Orlando to Norfolk. For myself and my family, I will definitely explore all of my options for using someone else in the future.
they took my money lied about the reason and its my birthday