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I'm Russell, TFW4QQ. Hello. I should start by stating that I don't usually voice complaints. My flight is delayed and I'm in Norfolk Airport (orf). When I ask the gate attendant how long the delay or projected time is, she replies that there is no time window and that, regrettably, they are unable to assist me. Since the plane wasn't there, I asked her where it was coming from, and she replied that it was Orlando. I check the status of that flight, and it is delayed. Knowing that the flight will be roughly two hours, I realized that we will likely be delayed for at least two to three hours.I asked her if I could just obtain a flight credit or cancel my flight because I live in this region, and she told I would have to contact customer support. I did and painstakingly navigated the text messaging system; Noe was excellent at communicating, I must add. This is the first time I've done it.
So it turns out that there is a $99 cancellation fee. Now, if I were wanting to get my money back, I might be okay, but not when it comes to flight credit. Particularly when it isn't the customers' fault.
It is unfair to the customer and incredibly petty to make someone wait about for hours on end with no indication of what a possible departure time would be. This actually happened to me with your airline; I received a delay notification ahead of time, and the aircraft was repeatedly delayed before finally taking off at 2:30 or 3am. Now, if I had been at the airport, I would have waited for the plane to take off for at least five to six hours. I never requested a refund since the effort and cost were too great. It is unacceptable to make a customer wait without giving them the chance to rebook, receive a flight credit, or receive a refund.
I live in Orlando and frequently go back and forth with my family from there to Norfolk utilizing Frontier Airlines.
It's not about the $99; it's about the principle and unfairness to those who can't afford to spend $99 on nothing. It's bad for you as a customer when a flight keeps getting delayed so you don't have to cancel to avoid additional penalties, even though it's a smart business move.
I would advise standing in front of rivals. Norfolk will soon be served by Spirit Airlines, and they have a far better cancellation policy than you do. Because of Southwest Airfare's cancellation and flight credit policies, I've just learned that they fly on Saturdays from Orlando to Norfolk. For myself and my family, I will definitely explore all of my options for using someone else in the future.
they took my money lied about the reason and its my birthday
Frontier Airlines Headquarters Info
You can find the corporate office address and Frontier Airlines headquarters in 4545 Airport Way, Denver, CO 80239. Most of the operations handled from this Frontier Airlines corporate headquarter.
- Address: Frontier Airlines headquarters is completely transparent when it comes to contact information and location of the Frontier Airlines headquarters. You can address any letters to this corporate headquarters office to:
4545 Airport Way, Denver, CO 80239
For any general inquiries, please contact Frontier Airlines head office number : 1 (801) 401-9000
- Phone Number: Call 1 (801) 401-9000 to reach someone at Frontier Airlines headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during 24 hours a day / 7 days a week.
- Email: As an alternative, you can email Frontier Airlines at customer.service@flyfrontier.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
- Website: You can use their website flyfrontier.com and contact any department for general help. there is no dedicated website for Frontier Airlines headquarters.
Frontier Airlines Headquarters Executive Team
Frontier Airlines headquarters is run by an executive team. Below are some executive team members name of Frontier Airlines corporate office.
- Barry Biffle: CEO / President
- Howard Diamond: Senior Vice President, General Counsel and Secretary
- Daniel Shurz: Senior Vice President, Commercial
- Brad Lambert: Vice President Flight Operations
- Gary Appling: VP Technical Operations
- John Happ: Senior VP Marketing & Planning
- Robert Ashcroft: SVP Finance
- Ashok Shah: VP Finance
- Randy Ruggieri: Senior Director, Airport Operations
- Steve Schuller: Vice President Human Resources
Frontier Airlines corporate office addresses
| Corporate addresses | |
| Frontier Airlines (USA) | 4545 Airport Way, Denver, CO 80239 |
Also Read: Amazon Corporate Office
Submit your review | |
I'm Russell, TFW4QQ. Hello. I should start by stating that I don't usually voice complaints. My flight is delayed and I'm in Norfolk Airport (orf). When I ask the gate attendant how long the delay or projected time is, she replies that there is no time window and that, regrettably, they are unable to assist me. Since the plane wasn't there, I asked her where it was coming from, and she replied that it was Orlando. I check the status of that flight, and it is delayed. Knowing that the flight will be roughly two hours, I realized that we will likely be delayed for at least two to three hours.I asked her if I could just obtain a flight credit or cancel my flight because I live in this region, and she told I would have to contact customer support. I did and painstakingly navigated the text messaging system; Noe was excellent at communicating, I must add. This is the first time I've done it.
So it turns out that there is a $99 cancellation fee. Now, if I were wanting to get my money back, I might be okay, but not when it comes to flight credit. Particularly when it isn't the customers' fault.
It is unfair to the customer and incredibly petty to make someone wait about for hours on end with no indication of what a possible departure time would be. This actually happened to me with your airline; I received a delay notification ahead of time, and the aircraft was repeatedly delayed before finally taking off at 2:30 or 3am. Now, if I had been at the airport, I would have waited for the plane to take off for at least five to six hours. I never requested a refund since the effort and cost were too great. It is unacceptable to make a customer wait without giving them the chance to rebook, receive a flight credit, or receive a refund.
I live in Orlando and frequently go back and forth with my family from there to Norfolk utilizing Frontier Airlines.
It's not about the $99; it's about the principle and unfairness to those who can't afford to spend $99 on nothing. It's bad for you as a customer when a flight keeps getting delayed so you don't have to cancel to avoid additional penalties, even though it's a smart business move.
I would advise standing in front of rivals. Norfolk will soon be served by Spirit Airlines, and they have a far better cancellation policy than you do. Because of Southwest Airfare's cancellation and flight credit policies, I've just learned that they fly on Saturdays from Orlando to Norfolk. For myself and my family, I will definitely explore all of my options for using someone else in the future.
they took my money lied about the reason and its my birthday