Optimum

They got some people not from this country. Taking payments i have been a loyal customer for over 3 years now all payments are on time but. Somehow we payed the. Payment before time. But payment went to some other company we think the same telephone number is for other companies to. The said how much we owed everything optimum would do the funny part is the payment all of a suddenwent to them but it wasnt even my bank account number but my bank did an investigation then it turned up. Now because some low life was steeling the payment now our. Billl went up over 20 and our. Promotion has been stopped because of the screw up optimum needs to get. People who do the job properly so this doesnt happen to good faithfull customers

Complete nonesense. Cant ever get a live person. Can never keep service on. Insane!!!!!

My neighbor has there service trued to get it a mounth ago they keep sending texh out to my house wasting my time to tell me it may be fixed in 3 mounths and the call center people dont comunicate with any one

Optimum has the worst technical and customer service of any provider I have ever dealt with. They are now buying out providers serving rural areas where there are limited options. You expect us to be satisfied with crumbs for service and technical support. Don't tell me you're upgrading our systems when you can't connect a cable to a utility pole. My next option is to simply move so I never have to deal with you again. A rating is required so I am giving one star; if I could rate it lower than that I would. Don't invest in this company or respond to their sales pitch.

I updated service at my house from wired cable to fiber optic because of continued outages. The person I spoke with told me I could not have 2 account service at my house to put the new service in my name because the other service was in my husband’s name. I told the person I wanted the same service and the same telephone number. I was told that this would definitely resolve my internet issue. The install had all kinds of issues that a 1-day event took 3 days and my service isn't even stable. I lose service on a daily basis. I called them Saturday February 11, 2023 I had no phone no cable no internet at 9:45am. I was on hold for 2 1/2 hours and no one ever picked up the call. I got through on the chat through my cell phone and was told they had an outage. We never got service back until the next day. As days go by I’m still having issues with my internet and tv I called them and of course I’m on hold for hours at a time and the person I am talking to isn’t even in the united states. The problem can’t fix and she told me I would have to keep calling until I get the united states. I am appalled that I live in the united states and I can’t reach anyone locally after 5 times 3 hours still can’t get a rep in the united states. I continued to call when I had time and still couldn’t get through. Friday feb 24, 2023 I called my husband from my house phone he asked me where was I calling from. I told him our house, he said that’s not our phone number. I had enough I called again after 20 minutes of going through all the prompts. I get someone not from the united states and she could not fix that I had the wrong phone number to my account. I ask her if this was the united states and she told me no and to keep calling I would eventually reach the united states. I finally got someone here in the united states after 2 hours. I spoke with this girl and she was having issues fixing the phone issue as well. She said it was going to escalations and they would get back to me in 24-72 hours. I told her that was not acceptable considering I have 80 hours of phone calls about numerous issues and nothing has been resolved and no one has called me back. I want to speak to a supervisor. She put me on and off hold for over an hour and a half when I finally got an escalation specialist. I told him what’s been going on with my phone and that I want this fixed, he told me the phone number issue is fixed but it can take 6-8 hours to update. I then told him my other complaints and how I wasn’t happy with there service to my shock when I finished ranting there was no one on the line. I was disconnected. Today is February 28,2023 I’m calling my house number and it is still disconnected and I also called the new number that I shouldn’t have and that is disconnected as well. I had a message on my phone yesterday from optimum about my recent call to customer service. If I need to speak with someone to call 866-218-0626, shocked! (not really) I had to leave a message and wait for someone to call me back. I called at 11:07am and I called back by chance to see if anyone answered at 11:17am its 1 pm and I haven’t received a call and I probably wont. My biggest complaint here is there is no one that fixes or who can fix the problems here. I am going to get a bill from them and I really don’t think I should pay for anything. I am writing this complaint to the fcc for issues I am unable to get resolved by optimum there is literal no way to get in touch with someone to handle my complaint. They have not provided the service they promised. I will be contacting LFA and anyone who will get me to someone at optimum to resolve my issues and at this point and some compensation. The other issue I have is there is no other cable company I can get service from. This is a monopoly in Brookhaven town that has gone on for over 30 years and is un fair and illegal. We have laws about monopolies and New York has allowed the laws to be broken. I hope someone has more time than me and get a good lawyer. No one should have to go through this and be treated like this. It’s disgusting and very frustrating.

Thank you for your time
Nicole Fortin

CUSTOMER Service in the TYLER TX area SUCKS!!!!!!! Cancelled an appointment last min. The modem was given with no co-axial cord given, No ownership of poor service given. Billing service is as dirty, no level of integrity.

WORST CUSTOMER SERVICE EVER. Trying to cancel several business accounts and keep getting transfer and hung up on

Absolutely the worst customer service I have ever dealt with! They have cut my service off even though I was paid in full. The phone rep insisted that my payments were returned and my back confirmed that never happened. Then I am told I have to go in and make payments in person because I have stopped payments before, that never happened. I went to a local office today to try and clear it up and she showed on her screen they had tried to debit my account for $300 plus dollars, several times. My bill is $131. I had proof of my payments and they wouldn’t accept it. I had suddenlink for 10 years and never had a problem. I have never been talked to in a manor that these business representatives talk to me. And of course, when I got the supervisor, he was worse. #overit

Horrible to work for now they keep seting up the work orders wronge to pay us less

Customer Support is a hopeless desk, especially when dealing with email problems. They say they are "Tech Support" but when pressed for an answer, they are inept at best then finally come back with a "bulletin" from "tech support" that they know about the problem. Their email website application comes in a distant third with the race between the tortise and the hare and has been problematic for at least six months without a resolution. Dont they test their applications before releasing them to the public???