Optimum Corporate Office Headquarters

Head Office Address : 100 Greyrock Place Stamford Town Center Mall, 3rd Floor, Stamford, CT 06901

Phone Number : 8882765255

Email : hello@optimum.net

Web : https://www.optimum.net/

Twitter ID : @optimum

Optimum corporate office headquarters
Optimum USA
Average rating:  
 63 reviews
 by Dave

Worst dam customer service I've ever dealt with no stars at all y'all suck

 by cindy bangaree

If I could give no stars I would !!! Horrible customer service polices. They need to get rid of their script and treat each customer issue on its own.

 by Cindy Bangaree

Optimum

1111 Stewart Avenue

Bethpage, NY 11714-3581



Optimum

PO Box 70340

Philadelphia, PA 19176-0340





To Billing Department,

Acct # 07870-742799-02-08



On 01-25-2024 my complete optimum service both internet and TV were dropping. This continued until 1/31/2024 when I finally decided I was not going to pay for services I was not getting so I cancelled the service effective immediately. Again, this was after several attempts to have your techs come out check lines and being told “we cannot figure out why my service is not working”. You can review my account since I am sure between the chats and calls, I have a book you can review. Also note there was an outage reported in our area 2/1 which most likely pertains to the issues.

The reason I am contacting you is that I am not going to pay for my billing period 1/23 – 2/22 since I only had service for 2 days out of this period and had to cancel on 1/31 since you could not provide the service I was paying for. The amount being paid in this period should be $17.50 ( 8.75 for 2 days of service ). Please send a revised bill.



Thank you

Cindy Bangaree

7 De Young Drive

Little Falls, NJ 07424

973 567 5125





Cc: Board of Public Utilities

 by Tommy

As a 73 year old man who have live in different states in the USA I can say without reservations Opitmum in NC is absolutely the worst company I have ever done business with. There is nothing good I can say about them. If you have a choice. Choose anyone except Optimum

 by Sandra Henley

I signed up for Optimum internet and sales talked me into Optimum Mobile. After reading Optimum disclosure I noticed if during power outage, the internet would be down and so will their cell phone service. I have Verizon and when power is out or internet down, I still have cell service. I never activated Optimum cell service but was charged $37.19 activation fee anyway. I cancelled Optimum mobile Jan. 3, 2024 via their Retention Dept. I received their phone Jan 4, attached their return label on unopened box and took it to Fed EX. I told them it shipped and was told cannot cancel service until the cell phone is received back but will freeze the account. I rechecked on Jan 9 said they did not receive phone and I decided to check track # and it was delivered Jan 8. On Jan 11, I was told cannot cancel because they have to check the return unit see if in good order and I told them I never opened the box and they said wait another 5 days to complete inspection. I was told no further payment required but was required to set up auto pay. On Jan 14 I received email they were going to charge me $52.66 on Jan. 15 for cell phone service. To stop them from deducting more money from my account for no phone, no activation, they did not keep my existing number as I had requested but gave me a new number, I had to cancel my card to void the auto pay. The Optimum mobile is a separate department from Optimum internet.

 by Sharon

The worst service in the world..they should value customers experience but they don't care.

 by Drema Scott

I've never encountered worse customer service than with Optimum Cable. Quick scenario: My sister-in-law passed away. She paid all the bills and my brother has no idea (and no monthly statement) of the account number or 4 digit access code. I've been 5 months and multiple Representatives trying to resolve this and always hit a brick wall. The last Representative hissed a solution to me that it would require him to close his account (currently in his name) ...they come and take his equipment...he reopens another account under his name and they bring equipment back, set it up and charge him a fee to open another account. All this...when my simple solution was to stop holding his monthly statements...mail them to him for the information he needs. Ridiculous!! What a run around. Too bad they have a monopoly on the services in that area (as most cable companies do) and you have no recourse.

 by Kandy Foeller

Liars is what they are

 by George Glass Jr.

I am a local Pastor in Bastrop LA. And l would not recommend your service to any one. I have had nothing but poor service since l started using your service every month there is aproblem with my bill, and your customer service is horrible no one i've talked to have been able to resolve the issue, no one has a clue what to do. My neighbors as well as parishioners all complain. Its just pitiful. I am hoping someone in your cooperate office will reach out to me 870-575-3041 my cell. I doubt anyone wii but its worth a try

 by Dawn Brown

Dear Sir or Madam:

My account has been being hacked since April. Investigations have been supposedly opened, yet no one gets back to me. There are weird payments on my account that are ridiculous amounts that are returned. I REPEATEDLY EXPLAIN THAT I ONLY PAY MY BILL ON THE 15th, yet the only one who listened was Glenn. Just recently, my service was shut off because I have no idea what is going on with my bill. (I spent 5 hours on the phone with one agent and 2 hours the next night). I have even had my bank write you a letter explaining the payments are not coming from me). Your company has made my life a living Hell. I am going to be emailing you my bills because I would like an explanation as to why this has been allowed to go on. NOTHING GETS DONE. My account should have been shut down and I should have been given a new one. Furthermore, a safety code was supposed to be put on my account and surprise that did not get done. Please be prepared to provide me with an explanation. I have spent hours upon hours seeking resolve. I don’t work for Optimum and I don’t want to. If I did my job the way most of your agents do except for Glenn I would have been fired a long time ago. In addition, I plan to bring this to the attention of others. You chose to ignore me, but I am sure others will not.

Warm Regards,

Dawn

Cc.
BBB
FCC
NEWS 12
RIP OFF REPORT

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Optimum USA
Average rating:  
 63 reviews
 by Dave

Worst dam customer service I've ever dealt with no stars at all y'all suck

 by cindy bangaree

If I could give no stars I would !!! Horrible customer service polices. They need to get rid of their script and treat each customer issue on its own.

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Recently updated on January 20th, 2024 at 11:34 am

Optimum Headquarters Info

You can find the corporate office address and Optimum headquarters in 100 Greyrock Place Stamford Town Center Mall, 3rd Floor, Stamford, CT 06901. Most of the operations handled from this Optimum corporate headquarter.

  • Address: Optimum headquarters is completely transparent when it comes to contact information and location of the Optimum headquarters. You can address any letters to this corporate headquarters office to:

100 Greyrock Place Stamford Town Center Mall, 3rd Floor, Stamford, CT 06901

For any general inquiries, please contact Optimum head office number : (866) 950-3278

  • Phone Number: Call (866) 950-3278 to reach someone at Optimum headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Open 24 hours a day, 7 days a week.
  • Email: As an alternative, you can email Optimum at hello@optimum.net that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
  • Website: You can use their website optimum.net and contact any department for general help. there is no dedicated website for Optimum headquarters.

Optimum Headquarters Executive Team

Optimum headquarters is run by an executive team. Below are some executive team members name of Optimum corporate office.

  • Dexter Goei: Chief Executive Officer
  • Hakim Boubazine: President of Telecommunications & Chief Operating Officer
  • Jon Steinberg: President, Altice News and Advertising
  • Michael Grau: Chief Financial Officer
  • Yossi Benchetrit: Chief Procurement and Programming Officer

Optimum corporate office addresses

Corporate addresses
Optimum (USA)  100 Greyrock Place Stamford Town Center Mall, 3rd Floor, Stamford, CT 06901

Optimum USA Headquarters Location & Directions

Optimum Head Office USA Photos

Optimum

Resource Links

Support Feedback

Also Read: Priceline Corporate Office

Optimum USA FAQS

Q. What is Optimum USA?
A. Optimum offers high speed fiber Internet for the home, TV packages featuring live and on-demand TV and movies. Optimum has the latest 5G Mobile phones.

Q. Where is Optimum Headquarters?
A. Optimum headquarters is located at 100 Greyrock Place Stamford Town Center Mall, 3rd Floor, Stamford, CT 06901.

Q. What is Optimum USA phone number?
A. Optimum USA Phone number is (866) 950-3278.

Q. Who owns Optimum USA?
A. Optimum USA is wholly owned by Altice USA.

Submit your review
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Create your own review

Optimum USA
Average rating:  
 63 reviews
 by Dave

Worst dam customer service I've ever dealt with no stars at all y'all suck

 by cindy bangaree

If I could give no stars I would !!! Horrible customer service polices. They need to get rid of their script and treat each customer issue on its own.

 by Cindy Bangaree

Optimum

1111 Stewart Avenue

Bethpage, NY 11714-3581



Optimum

PO Box 70340

Philadelphia, PA 19176-0340





To Billing Department,

Acct # 07870-742799-02-08



On 01-25-2024 my complete optimum service both internet and TV were dropping. This continued until 1/31/2024 when I finally decided I was not going to pay for services I was not getting so I cancelled the service effective immediately. Again, this was after several attempts to have your techs come out check lines and being told “we cannot figure out why my service is not working”. You can review my account since I am sure between the chats and calls, I have a book you can review. Also note there was an outage reported in our area 2/1 which most likely pertains to the issues.

The reason I am contacting you is that I am not going to pay for my billing period 1/23 – 2/22 since I only had service for 2 days out of this period and had to cancel on 1/31 since you could not provide the service I was paying for. The amount being paid in this period should be $17.50 ( 8.75 for 2 days of service ). Please send a revised bill.



Thank you

Cindy Bangaree

7 De Young Drive

Little Falls, NJ 07424

973 567 5125





Cc: Board of Public Utilities

 by Tommy

As a 73 year old man who have live in different states in the USA I can say without reservations Opitmum in NC is absolutely the worst company I have ever done business with. There is nothing good I can say about them. If you have a choice. Choose anyone except Optimum

 by Sandra Henley

I signed up for Optimum internet and sales talked me into Optimum Mobile. After reading Optimum disclosure I noticed if during power outage, the internet would be down and so will their cell phone service. I have Verizon and when power is out or internet down, I still have cell service. I never activated Optimum cell service but was charged $37.19 activation fee anyway. I cancelled Optimum mobile Jan. 3, 2024 via their Retention Dept. I received their phone Jan 4, attached their return label on unopened box and took it to Fed EX. I told them it shipped and was told cannot cancel service until the cell phone is received back but will freeze the account. I rechecked on Jan 9 said they did not receive phone and I decided to check track # and it was delivered Jan 8. On Jan 11, I was told cannot cancel because they have to check the return unit see if in good order and I told them I never opened the box and they said wait another 5 days to complete inspection. I was told no further payment required but was required to set up auto pay. On Jan 14 I received email they were going to charge me $52.66 on Jan. 15 for cell phone service. To stop them from deducting more money from my account for no phone, no activation, they did not keep my existing number as I had requested but gave me a new number, I had to cancel my card to void the auto pay. The Optimum mobile is a separate department from Optimum internet.

 by Sharon

The worst service in the world..they should value customers experience but they don't care.

 by Drema Scott

I've never encountered worse customer service than with Optimum Cable. Quick scenario: My sister-in-law passed away. She paid all the bills and my brother has no idea (and no monthly statement) of the account number or 4 digit access code. I've been 5 months and multiple Representatives trying to resolve this and always hit a brick wall. The last Representative hissed a solution to me that it would require him to close his account (currently in his name) ...they come and take his equipment...he reopens another account under his name and they bring equipment back, set it up and charge him a fee to open another account. All this...when my simple solution was to stop holding his monthly statements...mail them to him for the information he needs. Ridiculous!! What a run around. Too bad they have a monopoly on the services in that area (as most cable companies do) and you have no recourse.

 by Kandy Foeller

Liars is what they are

 by George Glass Jr.

I am a local Pastor in Bastrop LA. And l would not recommend your service to any one. I have had nothing but poor service since l started using your service every month there is aproblem with my bill, and your customer service is horrible no one i've talked to have been able to resolve the issue, no one has a clue what to do. My neighbors as well as parishioners all complain. Its just pitiful. I am hoping someone in your cooperate office will reach out to me 870-575-3041 my cell. I doubt anyone wii but its worth a try

 by Dawn Brown

Dear Sir or Madam:

My account has been being hacked since April. Investigations have been supposedly opened, yet no one gets back to me. There are weird payments on my account that are ridiculous amounts that are returned. I REPEATEDLY EXPLAIN THAT I ONLY PAY MY BILL ON THE 15th, yet the only one who listened was Glenn. Just recently, my service was shut off because I have no idea what is going on with my bill. (I spent 5 hours on the phone with one agent and 2 hours the next night). I have even had my bank write you a letter explaining the payments are not coming from me). Your company has made my life a living Hell. I am going to be emailing you my bills because I would like an explanation as to why this has been allowed to go on. NOTHING GETS DONE. My account should have been shut down and I should have been given a new one. Furthermore, a safety code was supposed to be put on my account and surprise that did not get done. Please be prepared to provide me with an explanation. I have spent hours upon hours seeking resolve. I don’t work for Optimum and I don’t want to. If I did my job the way most of your agents do except for Glenn I would have been fired a long time ago. In addition, I plan to bring this to the attention of others. You chose to ignore me, but I am sure others will not.

Warm Regards,

Dawn

Cc.
BBB
FCC
NEWS 12
RIP OFF REPORT

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