Priceline Corporate Office Headquarters

Priceline's policy is that if they can't supply a rental car they will pay the difference. We arrived at an airport and there were no cars available. We rented a car from another company and Priceline was to reimburse the difference. The Date was June 10,2023. After 40 calls we have not resolved the issue. Yesterday I spoke with a supervisor (Rose). After being on hold for 30 minutes I tried to get some answer from her. She couldn't answer the simplest question.
40 calls and 5 months and all for less than $200. What a poorly run organization.

My husband and I were customers just last week (October 3rd) for a car rental and hotel in Las Vegas. Our reservation for both items was a problem. The rental car mix-up cost us 1.5 hours of time back and forth on the phone and then $80 extra in travel expense. The hotel experience cost us 3.5 hours of time checking in and loss of dinner and show that we were to attend. One of us had to sit in car with luggage because we could not leave car unattended but without a room number, they couldn't park the car. I suffer with MS and my husband is 100% service connected vet with PTSD and migranes just to name a few. We both ended up sick and in bed for the evening. VERY unhappy.

Hotel room given way, money stolen, customer completely IGNORED!
Hi, my name is Ashley Miller and I was a customer of your services on March 24-27. I booked a hotel through your service for the Extended Stay America Suite in Scottsdale, AZ (confirmation number 478654546 , Priceline trip number 46537831279). After driving from north of Dallas, TX to Scottsdale AZ with a child and 5 horses, getting the horses settled and finally making it to the hotel at midnight, I went to check and the hotel has no record of the reservation. The desk woman called the other 3 ESAM in the area and none of them have any record of the reservation number or a reservation in my name. At this time, she asked me to call Priceline which I did, while the desk clerk called a regional and national hotline to find my reservation. No reservation exists or ever existed in my name.The person who answers states that there is a reservation in my name and she gives me a different reservation number to give to the desk clerk. This reservation goes to a person with Bryon Miller and he is already checked in and in his room. I explain this to the PL rep and we go in circle for over an hour until finally the PL rep tells me to book the last room ( that is now almost $50 MORE per night that I booked it through for you. ) the ESAM has and they PL will refund me my original $616 dollars they charged me to book and that PL will refund me the difference in the two rates. The PL rep tells this to me and the desk clerk, I have had my phone on speaker the ENTIRE time so this whole conversation is heard not only me but the security cameras that are in the office. I do as I am told and pay almost $500 dollars AGAIN for the same room, but bc we are well in the 25th at this point, I am only charged for 2 nights because the desk clerk is the only helpful person and she feel bad for this single mom who just travel ALL DAY, has been up for 24 hours at this point and has a child with them.

I called PL Sunday to start the refund on the original room and get the difference also refunded to me. I am on the phone for over an hour again with PL only tell my story and giving all my information over and over again every time I am transferred. I am only asking for my original $616 and the difference be refunded, like it was a PROMISE by PL. I do not feel this is unreasonable at all. At the end of all of this I am only told, oh you have a reservation and it was used so there will most likely be no refund. I am extremely upset at this point because I have paid over $1000 for 3 night in a hotel. I can not afford this. I am a single, working mom. I am then told by the PL rep that she will have this escalated and that I will receive a phone call Monday. Now I am very upset and I tell the rep that now I want every penny back. The $616 and the $500 back because they messed up and then refused to help me fix something that was a huge error on their part and that I ask the customer should not have to pay for it.

I receive no call back Monday or Tuesday, so I call back Wednesday. This was another 2 hour conversation where I have to tell my story over and over and over again every time I am transferred to yet another manager that will help me. I finally got a person that is willing to help me. He looks over everything and he tells me that it looks like my reservation was given to Bryon Miller even though there is NO record of me ever changing the name on my reservation. I told him, no there would not be because there is no one in my life that goes by that name. PL is throwing the hotel under the bus. The hotel is stating that it was NEVER a reservation in my name, only Bryon Miller. The gentlemen also tells me that he has found a record of what was promised to me by the orginal PL rep, and that he would now be escalating my problem. WHAT?!?!?! He also tells me to email the receipt from where I had to re-book my hotel room and that someone will be reaching out to me in a day or two. I still have not heard from ANYONE!!!

I am writing these emails and sending them to you, your other colleagues so that your company can make right what you guy seriously messed up. I am working, single mother on a tight budget and PL has basically stolen from me at this point. I am not asking that you refund my original $616, refund the total I had to spend to re-book the room that I had already paid for (receipt included) and I want 10 nights worth of hotel credit ( three star hotel or better). I am asking for this now ( I originally just wanted by $616 and the difference refunded as promised by PL) because I am having to fight TOOTH and NAIL to fix what PL messed up and I can not get anyone from your organization to help me, call me back or follow through on what has been promised to me.

I am reaching out to you, BEGGING you to take this seriously and do the right thing so that this can be over and done with and we can all move forward. I do not want to have to take more steps.

Cannot get any accountable person to even begin a resolution process. 6 hours on the phone, each representative states that the issue is being 'escalated' but it goes into thin air. There is no process put into action, they will not provide any verification emails or communications, saying 'these communications are internal and we cannot disclose.' We are out $1500 for services we have paid for (Trip cancelation insurance for four customers)--when we tried to make a claim (after proof of payment to Priceline), they told us they only have a claim for 1 customer. The took insurance payments for 4 people and they will not start a process to resolve the issue. We are in a perpetual loop. Their affiliate for cancellation insurance, Allianz, said Priceline did not send an email to try to find out what has gone wrong. This is beyond unacceptable. It is fraud, straight up.

After two weeks of try to talk to alive person they start sending me to bogus web sites .one star is more than they deserve

Very disappointed I didn’t receive a refund for returning a rental car early.

It's so bad ,very hard to call coustmer service,

The hotel was listed as pet friendly. When we got there they didn't accept pets. We had free cancellation, yet Priceline, not the hotel, charged us for 2 nights stay anyway. Been trying for 3 days and 6 representatives later to resolve this. They keep promising ro call us back & expediting this issue to managers, but nothing. Horrible service and outright theft. Can't even give it 1 star. Now having to contact corporate office. Will never use priceline again!

Big mistake booking a trip through priceline. Flight was cancelled, I can't get a refund, no one will let me talk to anyone on the phone, they do not even have the updated itinerary for our trip!! The one we booked through priceline! All I wanted is to speak to a representative about our trip, a problem that would probably not have taken too long, just needed some clarification and help with a refund because our trip had 5 legs (3 of which were altered or cancelled) and no one has helped. Extremely disappointing saving money to go on a trip I am not sure I will be able to go on anymore because we have no flight home and do not have the money I already paid for a flight that no longer exists.

To start, i was using priceline for years...but it all came to the point that I am reconsidering to take my business somewhere else...



Today I was trying to book the hotel and there was a glitch in their system : while I pressed "book" button the confirmation was not coming but showing no deal and choose another one ....

I did the search again and I saw the same hotel with the same price...ok let me try to book it again but again there was no Confirmation after pressing book.

I said to myself ok let me try later...

Meanwhile I went to the meeting and while checking my e-mail I saw 2 booking confirmation.

Surprise...



I called immediately the custom support explaining the issue and there only script I got "no refund"

After going through custom service, 2 supervisors with the same script "NO REFUND" not even giving me the answer how the web process of booking works ?????? hellooooooo... they had a decency to tell me that it was a legit booking and words EVERYONE WILL GIVE YOU THE SAME ANSWER!



The last person I spoke later in the day (at my request for him to call me back) was the head manager of the booking and he said that it's up to the hotel if they agree to do refund I'll get it.

The call was received late afternoon when that's what the customer service was supposed to do in the first place when I called them .



Meanwhile waiting for the call back from the head manager I contacted my credit card and hotel and explained the situation. And I notified everyone that I will not pay from my pocket for the glitches and mistakes of the company.



Instead of reading me the script "NO REFUND" the priceline workers should of use a little bit of common sense and brain and figure out that it was glitch ( but they say that I received e-mail confirmation - guess what I DO NOT BOOK THROUGH E-MAIL - I BOOK THROUGH THE PRICELINE WEB!!!!!! And if after booking I do not get message CONGRATS! Your trip is booked! - I know there is no booking. LEARN HOW YOUR WEB WORKS - to start!!!!!!



I am waiting to see if the head manager will call me and say that he solved the issue ....but I have doubts!



I hope that this message will get to the head of PRICELINE and pay attention to this matter as I will do my best that this message will be posted everywhere to get the attention of the BOSS!!!