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I bought two new phones (an iPhone 14 Pro and an iPhone 14) and two new lines about two months ago after negotiating a deal with trade-ins. Every month, the total bill should be 121.62. The selling agent (Alma) provided the best market offer. I spoke with her for several hours to ensure that my monthly payment would be the same every month and that there would be no hidden fees. I even informed her that she was being taped. She replied, "No problem." The first bill I received was 101, and I inquired as to why it was 101 rather than 121. Then, a few days later, I called and spoke with a supervisor (Pastera Charlotte), who apologized for providing incorrect information to the selling agent. And informed me on the phone and in an email that my bill would be 121 every month (attached screenshot email at the bottom). Now the second month bill came up to 153. When I called T-Mobile, every agent I spoke with circled my questions instead of answering them. They hung up the phone when they were corned. So I now have a 24-month contract and will not pay anything more than the original deal. T-Mobile has the option to terminate the contract. It is no longer my problem. T-Mobile is a sham company that uses false information and advertising to trick people into signing contracts.
I bought two new phones (an iPhone 14 Pro and an iPhone 14) and two new lines about two months ago after negotiating a deal with trade-ins. Every month, the total bill should be 121.62. The selling agent (Alma) provided the best market offer. I spoke with her for several hours to ensure that my monthly payment would be the same every month and that there would be no hidden fees. I even informed her that she was being taped. She replied, "No problem." The first bill I received was 101, and I inquired as to why it was 101 rather than 121. Then, a few days later, I called and spoke with a supervisor (Pastera Charlotte), who apologized for providing incorrect information to the selling agent. And informed me on the phone and in an email that my bill would be 121 every month (attached screenshot email at the bottom). Now the second month bill came up to 153. When I called T-Mobile, every agent I spoke with circled my questions instead of answering them. They hung up the phone when they were corned. So I now have a 24-month contract and will not pay anything more than the original deal. T-Mobile has the option to terminate the contract. It is no longer my problem. T-Mobile is a sham company that uses false information and advertising to trick people into signing contracts.
Recently updated on January 20th, 2024 at 04:24 am
T-Mobile Headquarters Info
You can find the corporate office address and T-Mobile headquarters in 12920 Se 38th St. Bellevue, WA 98006 United States. Most of the operations handled from this T-Mobile corporate headquarter.
- Address: T-Mobile headquarters is completely transparent when it comes to contact information and location of the T-Mobile headquarters. You can address any letters to this corporate headquarters office to:
12920 Se 38th St. Bellevue, WA 98006 United States
For any general inquiries, please contact T-Mobile head office number : (425) 378-4000
- Phone Number: Call (425) 378-4000 to reach someone at T-Mobile headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday – Sunday: 6 am-10 pm EST.
- Email: As an alternative, you can email T-Mobile at security@t-mobile.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
- Website: You can use their website t-mobile.com and contact any department for general help. there is no dedicated website for T-Mobile headquarters.
T-Mobile Headquarters Executive Team
T-Mobile headquarters is run by an executive team. Below are some executive team members name of T-Mobile corporate office.
- Mike Sievert: President & Chief Executive Officer
- Néstor Cano: Executive Vice President, Integration & Transformation, and Strategic Advisor to the CEO
- Dow Draper: Executive Vice President, Emerging Products
- Peter A. Ewens: Executive Vice President, Corporate Strategy & Development
- Callie Field: Executive Vice President, Customer Care
- Jon A. Freier: Executive Vice President, Consumer Markets
- Janice V. Kapner: Executive Vice President & Chief Communications Officer
- Michael J. Katz: Executive Vice President, T-Mobile for Business
- Deeanne King: Executive Vice President & Chief Human Resources Officer
- Susan Loosmore: Executive Vice President, Financial Planning Analysis
- John Jeremy Malasky: T-Mobile Senior Vice President of Corporate Services & Chief of Staff to the CEO
- David A. Miller.: Executive Vice President, General Counsel & Secretary
- Peter Osvaldik: T-Mobile Executive Vice President & Chief Financial Officer
- Neville R. Ray: T-Mobile President of Technology
- Abdul Saad: Executive Vice President & Chief Technology Officer
- Cody Sanford: Executive Vice President & Chief Information and Product Officer
- John Saw: T-Mobile Executive Vice President, Advanced & Emerging Technologies
- Matthew Staneff: Executive Vice President & Chief Marketing Officer
T-Mobile corporate office addresses
| Corporate addresses | |
| T-Mobile (USA) | 12920 Se 38th St. Bellevue, WA 98006 United States |
| T-Mobile (USA) | 3625 132nd Ave SE, Bellevue, WA 98006 |
T-Mobile USA Headquarters Location & Directions
T-Mobile Head Office USA Photos
Resource Links
Also Read: Hulu Corporate Office
T-Mobile USA FAQS
Q. What is T-Mobile USA?
A. T-Mobile is America’s largest 5G network and covers more people and places than anyone else. While our 5G network continues to expand, you can count on our 4G LTE network that connects 99% of Americans. Access our 5G & 4G LTE coverage map from your computer or mobile device.
Q. Where is T-Mobile Headquarters?
A. T-Mobile headquarters is located at 12920 Se 38th St. Bellevue, WA 98006 United States.
Q. What is T-Mobile USA phone number?
A. T-Mobile USA Phone number is (425) 378-4000.
Q. Who owns T-Mobile USA?
A. T-Mobile USA is wholly owned by Deutsche Telekom.
Submit your review | |
I bought two new phones (an iPhone 14 Pro and an iPhone 14) and two new lines about two months ago after negotiating a deal with trade-ins. Every month, the total bill should be 121.62. The selling agent (Alma) provided the best market offer. I spoke with her for several hours to ensure that my monthly payment would be the same every month and that there would be no hidden fees. I even informed her that she was being taped. She replied, "No problem." The first bill I received was 101, and I inquired as to why it was 101 rather than 121. Then, a few days later, I called and spoke with a supervisor (Pastera Charlotte), who apologized for providing incorrect information to the selling agent. And informed me on the phone and in an email that my bill would be 121 every month (attached screenshot email at the bottom). Now the second month bill came up to 153. When I called T-Mobile, every agent I spoke with circled my questions instead of answering them. They hung up the phone when they were corned. So I now have a 24-month contract and will not pay anything more than the original deal. T-Mobile has the option to terminate the contract. It is no longer my problem. T-Mobile is a sham company that uses false information and advertising to trick people into signing contracts.
I bought two new phones (an iPhone 14 Pro and an iPhone 14) and two new lines about two months ago after negotiating a deal with trade-ins. Every month, the total bill should be 121.62. The selling agent (Alma) provided the best market offer. I spoke with her for several hours to ensure that my monthly payment would be the same every month and that there would be no hidden fees. I even informed her that she was being taped. She replied, "No problem." The first bill I received was 101, and I inquired as to why it was 101 rather than 121. Then, a few days later, I called and spoke with a supervisor (Pastera Charlotte), who apologized for providing incorrect information to the selling agent. And informed me on the phone and in an email that my bill would be 121 every month (attached screenshot email at the bottom). Now the second month bill came up to 153. When I called T-Mobile, every agent I spoke with circled my questions instead of answering them. They hung up the phone when they were corned. So I now have a 24-month contract and will not pay anything more than the original deal. T-Mobile has the option to terminate the contract. It is no longer my problem. T-Mobile is a sham company that uses false information and advertising to trick people into signing contracts.
I have been a Sprint customer since 2016 my phone went down over 2 weeks ago and I've yet to receive one I've called every day I've called T-Mobile who is the owner of Sprint and when you buy a company and you buy their problems as well well the customer service is very poor they keep telling me 3 to 5 days I still don't have a phone about 15 days later nothing try to run a business with this phone number and now I'm losing thousands of dollars every day customer service is horrible