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The customer service regarding a damaged item was horrible. Also, the item was not delivered as described. Additionally, I ordered a blue bed and was sent a gray bed. Because I did not move and open my box within 30 days, they would not exchange the bed. Two light fixtures arrived without lightbulbs, and I purchased them on Amazon because Wayfair couldn't send them for a month. I made $9,000 in purchases and was treated with distain by Wayfair customer service reps.
Terrible customer service. The customer service team needs considerable training other jobs. It depends on who answers the phone whether the customer service representatives care about customers. Supervisors seem only to be employed to get rid of customer complaints without any satisfactory resolution.
Wayfair Headquarters Info
You can find the corporate office address and Wayfair headquarters in 500 Boylston St, Boston, MA 02116, United States. Most of the operations handled from this Wayfair corporate headquarter.
- Address: Wayfair headquarters is completely transparent when it comes to contact information and location of the Wayfair headquarters. You can address any letters to this corporate headquarters office to:
500 Boylston St, Boston, MA 02116, United States
For any general inquiries, please contact Wayfair head office number: 844-671-0172 / +1 866-263-8325
- Phone Number: Call 844-671-0172 / +1 866-263-8325 to reach someone at Wayfair headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Mon – Fri: 8:00 am to midnight, Sat: 8:00 am – 8:00 pm to Sun: 9:00 am – 6:00 pm.
- Email: As an alternative, you can email Wayfair at service@wayfair.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
- Website: You can use their website wayfair.com and contact any department for general help. there is no dedicated website for Wayfair headquarters.
Wayfair Headquarters Executive Team
Wayfair headquarters is run by an executive team. Below are some executive team members name of Wayfair corporate office .
- Niraj Shah: Chief Executive Officer, Co-Chairman and Co-Founder
- Steve Conine: Co-Chairman and Co-Founder
- Jon Blotner: Vice President of Private Label Brands, Visual Media, and Supplier Acquisition & Onboarding
- Enrique Colbert: General Counsel
- Steve Crusenberry: Vice President, Infrastructure and Platform Engineering
- Michael Fleisher: Chief Financial Officer
- Kate Gulliver: Vice President, Global Head of Talent
- Grace Heintz: Vice President of Global Merchandising
Wayfair corporate office addresses
| Corporate addresses | |
| Wayfair (USA) | 500 Boylston St, Boston, MA 02116, United States |
| Wayfair (Germany) | Wayfair GmbH, Karl Liebknecht Str. 29, 10178 Berlin, Deutschland |
| (UK) Wayfair | 338 Goswell Rd, Level 4, Angel House, London EC1V 7LQ |
Also Read: RockAuto Corporate Office
Submit your review | |
The customer service regarding a damaged item was horrible. Also, the item was not delivered as described. Additionally, I ordered a blue bed and was sent a gray bed. Because I did not move and open my box within 30 days, they would not exchange the bed. Two light fixtures arrived without lightbulbs, and I purchased them on Amazon because Wayfair couldn't send them for a month. I made $9,000 in purchases and was treated with distain by Wayfair customer service reps.
Terrible customer service. The customer service team needs considerable training other jobs. It depends on who answers the phone whether the customer service representatives care about customers. Supervisors seem only to be employed to get rid of customer complaints without any satisfactory resolution.