Xfinity Corporate Office Headquarters

Service from Xfinity Comcast is poor at best or satellite store treat you like dirt like you’re inferior. I’ve set up for appointments. Have a technician come out. Check my connections and upgrade my service. I’ve been canceled on four times I’ve had to take my own router out, which is overheating and not receiving signals, but I can’t get them to come out for a service call which cost $100 which isn’t worth the price of a pay-per-view event Xfinity is gotta be the absolute worst cable service I have ever seen in 20 years. I’ve been with him can’t even get them pod so I can possibly Expand my signal. I wouldn’t recommend Xfinity to my worst enemy.

I have a story about misrepresentation by ixfinity that has been going on for over one year and its taken 3 months to resolve since I discovered what had happened I got new service from ixfinity 0ct 2022 claiming they were to bore a hole to my home and run my cable and internet services. which took a month longer than scheduled so in feb 25 2023 I had to increase my services speed because thinking it was too low my surveillance wouldn't work barely or not at alI. In July 2023 I discovered after they had told me they boring a hole in the ground directly to my home. In July 2023 I discovered they ran my services down the fence of my neighbors to the neighbors home and to a splitter off his services and I paid for full services for whole year getting 84 to 92 mbps instead of the 400 I was paying for was told I would greatly compensated in early aug 2023. this week they finally installed an aerial cable line to my home after over speaking to 19 different people and several case numbers over a 3 month period. I took 2 separate days off to meet them and then never showed up. I have logged over 17 hours of phone call time with them and several promises that never happened since July 2023. this week a tech installed my line correctly. but my services from before were off my neighbors services so we both were being cheated by Ixfinity for over a year and they are offering one month credit and 90 dollars for total misrepresentation of services please contact me this is also fraud. Richard Beamer 503-515-7505 I had 8 useless cameras to protect my tenants security on one acre with 2 homes and a duplex on it off 162nd and gilsan neighborhood. just this week a variant was beating on my tenants door demanding to be let inside and they have a 2 week old baby. Ixfinity should be bending over backwards to adjust my services i paid for but never got I have full video of the cable line ran to my neighbors home. My last supervisor Rose employee number 364317 hung up on me, so I called back after 54 minutes of run around I was told the supervisor would call me back in 20 minutes four hours later I gave up because like the 3 other times a supervisor was suppose to call me back they never did to this day. I have just notified the neighbor of the entire situation since his internet and cable was also compromised and he was paying full price also. We are both planning on filing a civil law suit against Ixfifnty.

BEYOUND FRUSTRATED WITH THIS COMPANY 5 AGENTS 2.5 HRS LATER STILL ISSUE NOT RESOLVED WORSE SERVICE EVERY

I wish I could give these people a minus 2000 rating. Call after call to them and multiple visits to their store do absolutely no good. They don’t care. Just there to collect a paycheck! They desperately need a competitor!!!!!

This is the worst service I have ever received, the customer agent refused to schedule an appointment to correct my internet problem
X finite is only willing to take your money without giving good service

I have been having issues with my internet
Technicians come to my house and check the signal strength and tell me that everything is taken care of
I call and a computer tells me to unplug and plug in my modem
Then i go to my local office and they give me another modem
After all that nothing is fixed
And they all ask for a high rating on the survey but nothing gets fixed and I have to pay for this service

Very poor repair service technicians like talking to a brick wall tv service is outdated and very often no service. They can’t seem to get it right . I c AC ll Xfinity now (can’t get right )

It made me rate, I would give a zero. This company is the worst I have ever dealt with...they evidently don't take notes and when their system is compromised and hacked they just keep blaming their paying customers instead of dealing with the issues. My account was hacked in April, I went into the actual local store where one of the employees actually talked to the hacker on the phone, but yet, no! They keep telling me that I owe the money that I had already paid. My services were turned off daily and over and over having to talk to multiple people daily and having to explain that I have their fraud department involved, ( which I had to submit 3 claims, my first being on May 4th and still haven't heard from anyone, although they say you will hear within 73 hours) but no, they just keep stating you owe this money...they have credit cards and checking account numbers under my account that aren't even mine... I spoke to someone from their corporate office and he was rude. I will spread the word that this company doesn't deserve anyone's business, they are all about lining their pockets and not taking care of their customers. I agree with the other customers who have provided reviews, this company has a LONG way to go to provide better customer service.

I had a damage phone that was sent to the Xfinity Retail store in Annapolis on March 22, 2023, so on May 11, $893.94 was taken out of my bank account without my authorization and now Xfinity is playing this game that they never gotten the damaged phone from the Annapolis Xfinity Retail store!!!

Horrible service!!!!! I did not even want to give any star, this is the worst customer service.