Xfinity Corporate Office Headquarters

I have a story about misrepresentation by ixfinity that has been going on for over one year and its taken 3 months to resolve since I discovered what had happened I got new service from ixfinity 0ct 2022 claiming they were to bore a hole to my home and run my cable and internet services. which took a month longer than scheduled so in feb 25 2023 I had to increase my services speed because thinking it was too low my surveillance wouldn't work barely or not at alI. In July 2023 I discovered after they had told me they boring a hole in the ground directly to my home. In July 2023 I discovered they ran my services down the fence of my neighbors to the neighbors home and to a splitter off his services and I paid for full services for whole year getting 84 to 92 mbps instead of the 400 I was paying for was told I would greatly compensated in early aug 2023. this week they finally installed an aerial cable line to my home after over speaking to 19 different people and several case numbers over a 3 month period. I took 2 separate days off to meet them and then never showed up. I have logged over 17 hours of phone call time with them and several promises that never happened since July 2023. this week a tech installed my line correctly. but my services from before were off my neighbors services so we both were being cheated by Ixfinity for over a year and they are offering one month credit and 90 dollars for total misrepresentation of services please contact me this is also fraud. Richard Beamer 503-515-7505 I had 8 useless cameras to protect my tenants security on one acre with 2 homes and a duplex on it off 162nd and gilsan neighborhood. just this week a variant was beating on my tenants door demanding to be let inside and they have a 2 week old baby. Ixfinity should be bending over backwards to adjust my services i paid for but never got I have full video of the cable line ran to my neighbors home. My last supervisor Rose employee number 364317 hung up on me, so I called back after 54 minutes of run around I was told the supervisor would call me back in 20 minutes four hours later I gave up because like the 3 other times a supervisor was suppose to call me back they never did to this day. I have just notified the neighbor of the entire situation since his internet and cable was also compromised and he was paying full price also. We are both planning on filing a civil law suit against Ixfifnty.

BEYOUND FRUSTRATED WITH THIS COMPANY 5 AGENTS 2.5 HRS LATER STILL ISSUE NOT RESOLVED WORSE SERVICE EVERY

I wish I could give these people a minus 2000 rating. Call after call to them and multiple visits to their store do absolutely no good. They don’t care. Just there to collect a paycheck! They desperately need a competitor!!!!!

This is the worst service I have ever received, the customer agent refused to schedule an appointment to correct my internet problem
X finite is only willing to take your money without giving good service

I have been having issues with my internet
Technicians come to my house and check the signal strength and tell me that everything is taken care of
I call and a computer tells me to unplug and plug in my modem
Then i go to my local office and they give me another modem
After all that nothing is fixed
And they all ask for a high rating on the survey but nothing gets fixed and I have to pay for this service

Very poor repair service technicians like talking to a brick wall tv service is outdated and very often no service. They can’t seem to get it right . I c AC ll Xfinity now (can’t get right )

It made me rate, I would give a zero. This company is the worst I have ever dealt with...they evidently don't take notes and when their system is compromised and hacked they just keep blaming their paying customers instead of dealing with the issues. My account was hacked in April, I went into the actual local store where one of the employees actually talked to the hacker on the phone, but yet, no! They keep telling me that I owe the money that I had already paid. My services were turned off daily and over and over having to talk to multiple people daily and having to explain that I have their fraud department involved, ( which I had to submit 3 claims, my first being on May 4th and still haven't heard from anyone, although they say you will hear within 73 hours) but no, they just keep stating you owe this money...they have credit cards and checking account numbers under my account that aren't even mine... I spoke to someone from their corporate office and he was rude. I will spread the word that this company doesn't deserve anyone's business, they are all about lining their pockets and not taking care of their customers. I agree with the other customers who have provided reviews, this company has a LONG way to go to provide better customer service.

I had a damage phone that was sent to the Xfinity Retail store in Annapolis on March 22, 2023, so on May 11, $893.94 was taken out of my bank account without my authorization and now Xfinity is playing this game that they never gotten the damaged phone from the Annapolis Xfinity Retail store!!!

Horrible service!!!!! I did not even want to give any star, this is the worst customer service.

If I could give a negative rating I would. Worst experience ever, and I've had some bad ones previously with you.

On February 20 I called to lower my bill, as my promotional price had ended in December. My bill jumped from $174ish to $247ish, a jump of over $70. The first person I spoke with was extremely arrogant, told me he had access to all of the best deals, and customer retention couldn't beat what he had to offer. The "best" he could do was $208 a month. Not good enough. So he finally transferred me to customer retention.

Conversation 2 was with a woman who claimed she could lower my monthly price to $160. She claimed my services would stay exactly the same, and that this was not a promotion so this price would never change. I continually questioned her as this seemed too good to be true. I got a confirmation email that detailed the transaction. It was rather confusing to me as it had a lot of charges and cancellations, but the overall bill was $160 and change.

Yesterday, March 6, I received an email stating there was an issue and changes needed to be made to my bill. Now I was to pay $186 and change per month. Not what I agreed to. Conversation 3 was with a man who said this was the best he could do. I was transferred to a manager. She also told me this is the best she could do, and could not give me the price I was promised 2 weeks earlier. She stated that the $160 was because the service rep dropped my modem (that was NEVER discussed in the conversation), as well as dropping a cable box (this was discussed). So essentially I was told and agreed to one thing on February 20, then the agreement that was sent was something different. I tried explaining to this woman that it's like getting an estimate for something, the person or company does exactly what they quoted you, then try charging you a different, higher price. We had words and I hung up.

Conversation 5 was later in the day with a different woman. She was able to credit my account $75 as I was still going to be charged $247, even though I called 2 weeks prior to lower my bill. WHAT? Thank you to this person for doing that. HOWEVER, this woman told me that there was a promotion so my bill would by $170 a month. I was told everything would stay exactly the same. I was told this was NOT a promotion, so it was not a contract. So now we have a different price than the previous 3 totals I was given. When I asked for email confirmation, she told me she couldn't do that. I explained I needed confirmation as this is what got me in this situation in the first place. I asked to speak to a supervisor and was told she couldn't transfer me. After finally convincing her to transfer me, I was on hold for almost an hour.

Conversation 6 was NOT with a supervisor, even though that's what I requested. The information for the lower bill was NOT entered into the account. The woman I spoke with said my current bill was $186. But there was a promotion she could get me that would be $206 (I believe). Why in the hell would I want to pay MORE for the same package I have? Again I asked to have someone listen to the tape from February 20 where I was told the price of $160 for the same services and no contract, and that the price would never increase. She kept avoiding the question.

Conversation 7 was with a man who quoted me $175 a month (now FIVE different prices lol). I was told this was good for 3 months. When I asked why only 3 months I didn't really understand what he was trying to say. When I asked what my bill would be after those 3 months he told me he couldn't see that. So asked to be transferred to yet again another supervisor. After being on hold for 2 hours I hung up.

So right now I'm paying more than what I agreed to on February 20. All I want is for someone to listen to that tape on the 20th, acknowledge that an employee of Xfinity offered me a price of $160, that my package was to stay exactly the same (minus one cable box), and that this price would not change ever. This is what I was told and agreed to. I'm fully aware that this employee most likely made a huge mistake. But that's not my fault or my problem. Your employee gave me this deal, you need to honor it. Then deal with your employee however you see fit.

Based off of the extremely low rating and many other infuriated customers, Xfinity has a lot of work to do to fix their customer service issues. This would be a good place to start.