Xfinity

Corporate head office, Headquarters
Xfinity corporate office headquarters

Web : https://www.xfinity.com/

Phone Number : 1 (800) 934-6489

Address :1701 John F Kennedy Blvd, Philadelphia, PA 19103

Email : support@xfinity.com

Twitter ID : @XFINITY

Xfinity
Average rating:  
 7 reviews
 by Linda

Terrible customer service. Overcharge existing customers while trying to get them to switch over other services. Deep discounts for new customers while gouging long time customers. Time to look at options

 by Patricia Puente

Terrible customer service. Waited one hour to speak with a customer service and later found out that she did not know what she was doing. Asked to speak to a supervisor. Waited another hour. Supervisor Jaraan came on the line. Asked me what was the situation I started telling him that my address is 6252 S. Knox Ave. Apt. 102A. Not Apt. 1B. And he hunged up on me. I called again waited approximately 45min. A women with the name Angelica answered . I told here that I was speaking to a Supervisor Jaraan and that he had hinged up on me. I asked her that I would like To speak with an immediate supervisor and her response was that there were no supervisors that the offices were closed. From2:00 pm until 4:56 pm. My concern was not addressed. That is why I rate infinity 1. Terrible customer service. Are there any other cable agency’s ?????

 by Frank Rodriguez

Xfinity sold me a cell phone that does not work and is doing nothing about it

 by Dorothy Barnett

I want to send an accommodation for one of your employee. Today, 9/13/22. Ustav if I remember right. Please look me up and check.
babyzeus1@sbcglobal.net My service just went to "hell in a hand basket". Finally after a week, ran a speed test. Had 300 mbps, getting 5.4 and something close. So, I called.
This man was caring about my issue from the git go. What was going on, had I tried this and that. I had. So, he checked things out. My speed was still half. So, I asked him about VPN. And would that be slowing it down?
He had me shut it off and it doubled. Then, he said "how would I like to double my speed for less $". Replied, sounds like my bill is going to double in 6 months. No, it that price was for my lifetime. $107 to $80.
When I moved here, town had less than 12K population. Now, maybe 25-30? Our upgrading of things was, decades coming. I did a quick test drive. Speed test 145 w/vpn. 556 with it off. I am happy. Need to check when I am safe to turn it off. One happy oldster here. :p

 by Andrew Martin

The technician lied to me and stole from comcast

 by Willie Crowder

I ordered a phone on May 18th and my account was - $225. Your company stopped the delivery and had it shipped back to the warehouse. Your company has held my money without notice. As well has not informed me of the changes. The phone never made it to my house after each rep lied to me. The customer service rep lied each and everyone of them. And im supposed to be happy or ok with this. I have a meeting in the morning in Chicago with no cell phone. And can't purchase one until I get refunded my money. Now i've lost a job due to this situation because whoever stopped the device from being shipped has held my money. The only person it could be is Prince I cant remember his name but i setup a business account and he SO CALLED helped me. Prince stated it would be $800 per Samsung device, On top of that there were 5 Business accounts under my name, When i canceled he was very angry. We exchanged words and that was that. I ordered the device off the residential account and now these problems. People think they have power on the job when they are really putting this company in jeopardy for a petty lawsuit because i didnt take his offer. i had to call and close 5 accounts that were in my business account name Sweet Treats. I am asking someone to assist me as this is URGENT!!!!!!!!

 by Nancy Gaviria

Good morning



I’m a customer of you guys for more the one year, and I don’t know what happened with

You service, I been dealing with this service for almost 3 months about the velocity in my internet

In the beginning they send a technical he didn’t do anything, and I continued with this problem

I called several times they try to reset my modem but is not working, they told me I need to change my modem

And I will be only pay $10 more total of $85. I received the wrong modem, I have to called again they send the new modem two times, finally the modem arrived, I set up that modem with a representative in line on December 2 and he try to send signal but was not working, he finally told me the he need to send the technician again because xfinity has a problem out side of my house, I asking if this will be a charge for me he said not. The technician come to my house only take 10mint out side of my house and know I received a bill for $120 the I have to pay, this is ridiculous, after almost 3 months with bad service now I have to pay for something the xfinity have to resolve out side of my house.



Today I called spoke with a supervisor Jessenia Juarez Id 108413 and she told me the only she can do is give me a credit of $50, I need some one to resolve this issued and credit the complete amount to my account.



I hope to receive an answer as soon as possible.



Bad service for 3 months, I will let everyone know about this in facebook, Instagram etc.



I don’t know what happened with xfinity because I have this service before and never something like that happen

So sad, the I must decide to cancel my service and go to another company. If this is not resolve, and not only me all my family will do the same thing,



Thank you,

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Xfinity
Average rating:  
 7 reviews
 by Linda

Terrible customer service. Overcharge existing customers while trying to get them to switch over other services. Deep discounts for new customers while gouging long time customers. Time to look at options

 by Patricia Puente

Terrible customer service. Waited one hour to speak with a customer service and later found out that she did not know what she was doing. Asked to speak to a supervisor. Waited another hour. Supervisor Jaraan came on the line. Asked me what was the situation I started telling him that my address is 6252 S. Knox Ave. Apt. 102A. Not Apt. 1B. And he hunged up on me. I called again waited approximately 45min. A women with the name Angelica answered . I told here that I was speaking to a Supervisor Jaraan and that he had hinged up on me. I asked her that I would like To speak with an immediate supervisor and her response was that there were no supervisors that the offices were closed. From2:00 pm until 4:56 pm. My concern was not addressed. That is why I rate infinity 1. Terrible customer service. Are there any other cable agency’s ?????

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Xfinity Headquarters Info

You can find the corporate office address and Xfinity headquarters in 1701 John F Kennedy Blvd, Philadelphia, PA 19103. Most of the operations handled from this Xfinity USA corporate headquarter.

  • Address: Xfinity headquarters is completely transparent when it comes to contact information and location of the Xfinity headquarters. You can address any letters to this corporate headquarters office to:

1701 John F Kennedy Blvd, Philadelphia, PA 19103

For any general inquiries, please contact Xfinity head office number : (215) 583-8078

  • Phone Number: Call (215) 583-8078 to reach someone at Xfinity headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Mon – Fri: 8:00 am – 7:00 pm
  • Email: As an alternative, you can email Xfinity at support@xfinity.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
  • Website: You can use their website xfinity.com and contact any department for general help. there is no dedicated website for Xfinity headquarters.

Xfinity Headquarters Executive Team

Xfinity headquarters is run by an executive team. Below are some executive team members name of Xfinity corporate office.

  • Brian L. Roberts: Chairman and CEO, Comcast Corporation
  • Stephen B. Burke: Senior Executive Vice President, Comcast Corporation, Chief Executive Officer, NBCUniversal
  • David N. Watson: Senior Executive Vice President, Comcast Corporation
    President and Chief Executive Officer, Comcast Cable Communications
  • Michael J. Cavanagh: Senior Executive Vice President and Chief Financial Officer, Comcast Corporation
  • David L. Cohen: Senior Executive Vice President, Comcast Corporation
  • Thomas J. Reid: Senior Executive Vice President, General Counsel and Secretary, Comcast Corporation
  • Daniel C. Murdock: Senior Vice President, Chief Accounting Officer and Controller

Xfinity corporate office addresses

Corporate addresses
Xfinity  1701 John F Kennedy Blvd, Philadelphia, PA 19103

Also Read: Sprint Corporate Office

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Xfinity
Average rating:  
 7 reviews
 by Linda

Terrible customer service. Overcharge existing customers while trying to get them to switch over other services. Deep discounts for new customers while gouging long time customers. Time to look at options

 by Patricia Puente

Terrible customer service. Waited one hour to speak with a customer service and later found out that she did not know what she was doing. Asked to speak to a supervisor. Waited another hour. Supervisor Jaraan came on the line. Asked me what was the situation I started telling him that my address is 6252 S. Knox Ave. Apt. 102A. Not Apt. 1B. And he hunged up on me. I called again waited approximately 45min. A women with the name Angelica answered . I told here that I was speaking to a Supervisor Jaraan and that he had hinged up on me. I asked her that I would like To speak with an immediate supervisor and her response was that there were no supervisors that the offices were closed. From2:00 pm until 4:56 pm. My concern was not addressed. That is why I rate infinity 1. Terrible customer service. Are there any other cable agency’s ?????

 by Frank Rodriguez

Xfinity sold me a cell phone that does not work and is doing nothing about it

 by Dorothy Barnett

I want to send an accommodation for one of your employee. Today, 9/13/22. Ustav if I remember right. Please look me up and check.
babyzeus1@sbcglobal.net My service just went to "hell in a hand basket". Finally after a week, ran a speed test. Had 300 mbps, getting 5.4 and something close. So, I called.
This man was caring about my issue from the git go. What was going on, had I tried this and that. I had. So, he checked things out. My speed was still half. So, I asked him about VPN. And would that be slowing it down?
He had me shut it off and it doubled. Then, he said "how would I like to double my speed for less $". Replied, sounds like my bill is going to double in 6 months. No, it that price was for my lifetime. $107 to $80.
When I moved here, town had less than 12K population. Now, maybe 25-30? Our upgrading of things was, decades coming. I did a quick test drive. Speed test 145 w/vpn. 556 with it off. I am happy. Need to check when I am safe to turn it off. One happy oldster here. :p

 by Andrew Martin

The technician lied to me and stole from comcast

 by Willie Crowder

I ordered a phone on May 18th and my account was - $225. Your company stopped the delivery and had it shipped back to the warehouse. Your company has held my money without notice. As well has not informed me of the changes. The phone never made it to my house after each rep lied to me. The customer service rep lied each and everyone of them. And im supposed to be happy or ok with this. I have a meeting in the morning in Chicago with no cell phone. And can't purchase one until I get refunded my money. Now i've lost a job due to this situation because whoever stopped the device from being shipped has held my money. The only person it could be is Prince I cant remember his name but i setup a business account and he SO CALLED helped me. Prince stated it would be $800 per Samsung device, On top of that there were 5 Business accounts under my name, When i canceled he was very angry. We exchanged words and that was that. I ordered the device off the residential account and now these problems. People think they have power on the job when they are really putting this company in jeopardy for a petty lawsuit because i didnt take his offer. i had to call and close 5 accounts that were in my business account name Sweet Treats. I am asking someone to assist me as this is URGENT!!!!!!!!

 by Nancy Gaviria

Good morning



I’m a customer of you guys for more the one year, and I don’t know what happened with

You service, I been dealing with this service for almost 3 months about the velocity in my internet

In the beginning they send a technical he didn’t do anything, and I continued with this problem

I called several times they try to reset my modem but is not working, they told me I need to change my modem

And I will be only pay $10 more total of $85. I received the wrong modem, I have to called again they send the new modem two times, finally the modem arrived, I set up that modem with a representative in line on December 2 and he try to send signal but was not working, he finally told me the he need to send the technician again because xfinity has a problem out side of my house, I asking if this will be a charge for me he said not. The technician come to my house only take 10mint out side of my house and know I received a bill for $120 the I have to pay, this is ridiculous, after almost 3 months with bad service now I have to pay for something the xfinity have to resolve out side of my house.



Today I called spoke with a supervisor Jessenia Juarez Id 108413 and she told me the only she can do is give me a credit of $50, I need some one to resolve this issued and credit the complete amount to my account.



I hope to receive an answer as soon as possible.



Bad service for 3 months, I will let everyone know about this in facebook, Instagram etc.



I don’t know what happened with xfinity because I have this service before and never something like that happen

So sad, the I must decide to cancel my service and go to another company. If this is not resolve, and not only me all my family will do the same thing,



Thank you,