Xfinity

Horrible service!!!!! I did not even want to give any star, this is the worst customer service.

If I could give a negative rating I would. Worst experience ever, and I've had some bad ones previously with you.

On February 20 I called to lower my bill, as my promotional price had ended in December. My bill jumped from $174ish to $247ish, a jump of over $70. The first person I spoke with was extremely arrogant, told me he had access to all of the best deals, and customer retention couldn't beat what he had to offer. The "best" he could do was $208 a month. Not good enough. So he finally transferred me to customer retention.

Conversation 2 was with a woman who claimed she could lower my monthly price to $160. She claimed my services would stay exactly the same, and that this was not a promotion so this price would never change. I continually questioned her as this seemed too good to be true. I got a confirmation email that detailed the transaction. It was rather confusing to me as it had a lot of charges and cancellations, but the overall bill was $160 and change.

Yesterday, March 6, I received an email stating there was an issue and changes needed to be made to my bill. Now I was to pay $186 and change per month. Not what I agreed to. Conversation 3 was with a man who said this was the best he could do. I was transferred to a manager. She also told me this is the best she could do, and could not give me the price I was promised 2 weeks earlier. She stated that the $160 was because the service rep dropped my modem (that was NEVER discussed in the conversation), as well as dropping a cable box (this was discussed). So essentially I was told and agreed to one thing on February 20, then the agreement that was sent was something different. I tried explaining to this woman that it's like getting an estimate for something, the person or company does exactly what they quoted you, then try charging you a different, higher price. We had words and I hung up.

Conversation 5 was later in the day with a different woman. She was able to credit my account $75 as I was still going to be charged $247, even though I called 2 weeks prior to lower my bill. WHAT? Thank you to this person for doing that. HOWEVER, this woman told me that there was a promotion so my bill would by $170 a month. I was told everything would stay exactly the same. I was told this was NOT a promotion, so it was not a contract. So now we have a different price than the previous 3 totals I was given. When I asked for email confirmation, she told me she couldn't do that. I explained I needed confirmation as this is what got me in this situation in the first place. I asked to speak to a supervisor and was told she couldn't transfer me. After finally convincing her to transfer me, I was on hold for almost an hour.

Conversation 6 was NOT with a supervisor, even though that's what I requested. The information for the lower bill was NOT entered into the account. The woman I spoke with said my current bill was $186. But there was a promotion she could get me that would be $206 (I believe). Why in the hell would I want to pay MORE for the same package I have? Again I asked to have someone listen to the tape from February 20 where I was told the price of $160 for the same services and no contract, and that the price would never increase. She kept avoiding the question.

Conversation 7 was with a man who quoted me $175 a month (now FIVE different prices lol). I was told this was good for 3 months. When I asked why only 3 months I didn't really understand what he was trying to say. When I asked what my bill would be after those 3 months he told me he couldn't see that. So asked to be transferred to yet again another supervisor. After being on hold for 2 hours I hung up.

So right now I'm paying more than what I agreed to on February 20. All I want is for someone to listen to that tape on the 20th, acknowledge that an employee of Xfinity offered me a price of $160, that my package was to stay exactly the same (minus one cable box), and that this price would not change ever. This is what I was told and agreed to. I'm fully aware that this employee most likely made a huge mistake. But that's not my fault or my problem. Your employee gave me this deal, you need to honor it. Then deal with your employee however you see fit.

Based off of the extremely low rating and many other infuriated customers, Xfinity has a lot of work to do to fix their customer service issues. This would be a good place to start.

Hello, my name is Jennifer . I have terrible terrible service in Pennsylvania. They won’t give me a supervisor when they didn’t give me a supervisor. He treated me with his respect in a nice way. I think he was racist. My TV has been disconnected and disabled. My daughter was willing to pay for it they will not accept your card or credit card. You guys black my card and it wasn’t even my fault and I really need to speak to Tom so what else higher than time but I need to speak to somebody please give me a call back at 630-504-5827. I never thought I would be treated this bad with Comcast. I’m ready to get a lawyer on this again. My daughter is ready to pay for it. She went to the store. Her card was not accepted. How awful you could treat a customer that bad especially when they disabled and they cannot walk Harley and go to places and I’ve been stuck without my TV all day and this is all I have for enjoyment. How dare you treat people like that? How dare you

Comcast is awful. My bill just went up again and I called to lower my TV channels and internet down little and my bill would have gone up 70.00 for less they are not willing to negotiate the bill like they did in the past. No just who cares attitude with their long time customers. If I was a new customer and signed up would save me 70.00 a month so charge new people less than your long time customers . This company should be ashamed of themselves

Myself and T-Mobile have been trying to port my home number to T-Mobile for 6 days. Xfinity has been more than unhelpful in this process. I am told my account number is 16 digits, some of which is the same for other Xfinity customers. T-Mobile only has space for 15 digits. They reject the request from T-Mobile and when I call they give me a small bit of information which we then submit to be told the request is rejected again. Today they have given me a different pin number they say they need on the request. The person I am on the phone with now put me on hold to get me his supervisor per my request (others have not even let me speak to a higher up) then told me to wait for the supervisor only to be told the supervisor was out of the office. I have been told that the rep will have the supervisor or one of his "seniors" call me back. I was on the phone this time for over 35 minutes. No one can tell me the information they are looking for to get this number ported. If someone would like to talk to me my number is 4349894776 or e-mail me at memaw1153@aol.com. I am beyond frustrated. Not the way you should be treated customers that have been faithful to you for years.

August 2022 I purchased two cell phones one on my existance line and that I would be receiving a check in the mail for $330.00. We are now January 8, 2023 and never received it. November I was on the phone for 3 hours from customer service, to supervisors to Assurant Supervisor who when and beyond what Xfinity would even do. I am submitting a 4 page letter to the Corporate office on how I was treated after many years with them. The letter details a lot of information and hope they make it right. I will update my ratings after my correspondence is received back. Hopeful on a resolution and my check to apply towards my current phone. They were suppose to call be the following day to credit my account which the Supervisor promised and never received the call. A bunch of BS.

Unbeknown to me, my bank issued a fraud alert and closed out my checking card. In the meantime, my payment to you in the amount of $45 was rejected by the same bank. I immediately paid the charge but then noted that the bill was no longer for $45.00 but. $47.16 as shown below. Unfortunately, your virtual customer service was totally inadequate in helping me resolve my issue. You have no customer service number for anything not covered by your automated service. Needless to say, I'm not a happy customer!
In the meantime, I would like to have the added $2,.15 returned to me.
Thank you.

Miriam "MImi" Schaeffer
_________________________________________________________________________________MOBILE NUMBER: 703-625-6762
________________________________________________________________________________
xFinity Mobile

Hi, MIRIAM
Confirming a payment to your account
A one-time payment of $47.16 was successfully charged to your Visa.
You can view your payment history in the Billing section of My Account.

A 25 year customer. My plan was dropped so i was put in another plan for more money. I called in November 2022 asking for a comparable package. I was assured by the representative i was getting a good plan. In December my plan was changed to a basic plan without my knowledge. This bare bones basic plan cost as much as my premium plan. I have tried so many times to get some help but I'm put in a never ending circle of automated text messages and a representatives that can't help. I'm actively searching for a new cable or disk alternative. So much for retention or customer loyalty.

Terrible customer service. Overcharge existing customers while trying to get them to switch over other services. Deep discounts for new customers while gouging long time customers. Time to look at options

Terrible customer service. Waited one hour to speak with a customer service and later found out that she did not know what she was doing. Asked to speak to a supervisor. Waited another hour. Supervisor Jaraan came on the line. Asked me what was the situation I started telling him that my address is 6252 S. Knox Ave. Apt. 102A. Not Apt. 1B. And he hunged up on me. I called again waited approximately 45min. A women with the name Angelica answered . I told here that I was speaking to a Supervisor Jaraan and that he had hinged up on me. I asked her that I would like To speak with an immediate supervisor and her response was that there were no supervisors that the offices were closed. From2:00 pm until 4:56 pm. My concern was not addressed. That is why I rate infinity 1. Terrible customer service. Are there any other cable agency’s ?????