Discover Card

The man who helped me today was excellent. He was courteous and helpful. When I have tried to get information, or to share information on your Discover site, the process has been awful. I have had to deal with so many robots who ask unrelated questions and give information that is not helpful. Chats have been the same. I am 82 years old and often need a real person. Please consider an easier way to get to a real person. I guess in the future, I'll have to telephone your headquarters, which has been the first real help I have received.

I notified Discover that I was going out of town several weeks before a planned family vacation to DisneyWorld in late June, early July. There were nine in my party and starting on July 1 Discover offered four or five percent (can't remember which) back on meals, so naturally I took advantage of this (and paid for all of our expensive meals). On our last day and last meal on July 4 my Discover card was refused. I asked the cashier several times to try it and each time it was refused. I was humiliated in front of my kids and grandkids. I called Discover to fix this problem which they eventually did but not after having to use a different credit card for our meal. They could not offer any explanation why my card did not work despite my contacting them several weeks earlier that I was going out of town.
I learned many years ago not to use Discover as my primary card when I found out, that despite being a loyal Discover card user (spending thousands every month for over 20 years!) that I had an inferior card that did not offer the same high rebates as another Discover card -- they never bothered to upgrade me despite my high monthly usage. So now I only use my Discover card sparingly, on the specials offered every three months to maximize my rebates; my small way of getting back at them after they screwed me all those years.

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Called the # 2 actibate my card.
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The worst customer experience I've had with any card company in a very long time... there must be a reason that they have pulled their cute commercials touting their self-assessed "high standards"!

Anthony in the corporate customer service office is outstanding. Knows how to handle the calls, He follows through on what he says he will do and he solved my problem after the card customer service had me running around chasing my deposit refund for 3 months. HE should be training other agent to perfect the position the way he does.

The worse customer service I have ever endured. I got approved for a card and the took 31 days to send the card with me contacting the company 10 time and getting bogus excuses. When I received the card I could not enjoy my call, they kept locking my card every time I attempt to use it due to my location. I then try to use my card for the 15th time and now they are requesting me to complete a form irs verification form. I feel because of my ethnic background I’m being treated like this as if I’m worth nothing. Every time I request to speak with a supervisor one is not available. I am overwhelmed and very disappointed in your company.

Very bad service.

The worse Ever!!! Missing payments for 3 months that have cleared my bank. Numerous calls with my bank proving with reciepts to prove the money has been cleared. After 2 months of numerous calls and horrible automated vlls and emsils that say i dont pay my bills. And dont forget ruining my empeccable credit that is now horrible. Just found out afrer this morning call 58 minutes still on hold. Discover changed there billing ID where are my payments?? Do you have just one employee that know there job??? Or even read notes????

THE WORSE EXPIRENCE IN THE LAST THREE MONTH I HAVE EVER EXPIRIENCED
To whom it may concern.

My name is Beth Bobowiec. I have had your card for over a year NEVER late on any payments. I have paid my bill the same way from the being nothing has changed except HORRIBLE customer service HORRIBLE automated robo calls and being on the phone at least 1.5 to 2 hours at least 5 to 6 time trying to prove my Chase payments have been cleared to Discover.
Jan 4, 2022 Jan 5, 2022 Paid
Open information dialog: Status
DISCOVER(...7906) $200.00 See details, shows content below Request info

Dec 9, 2021 Dec 10, 2021 Paid
Open information dialog: Status
DISCOVER(...7906) $500.00 See details, shows content below Request info

Nov 30, 2021 Dec 1, 2021 Paid
Open information dialog: Status
DISCOVER(...7906) $100.00 See details, shows content below Request info

These have been cleared and taken out on those dates. Your employees saying they found my payments sent an email and by numerous phone calls. Now again with 4 calls three way with Chase tracking numbers and check numbers. I am so upset that I have spent way too much time on this. It is like you do not care about my time nor my career. I want my payments found. I also want my credit fixed with a back up call and letter that I was never late. I also want a call from corporate. I have never been harassed and spent so much time on this and it still is not resolved. I have pictures of how long I have spent on this. Also, all the automated and calls from Discover as to how I am late on my payments.

I think my time and this going on this long I deserve that. I want someone from Corporate to call. Yes. I deserve that.

And still not resolved - everyday at least an hour on the phone