Discover Card Corporate Office Headquarters

Head Office Address : 2500 Lake Cook Rd, Riverwoods, IL 60015

Phone Number : 8003472683

Email : info@discover.com

Web : https://www.discover.com/

Twitter ID : @discover

Discover Card corporate office headquarters
Discover Card
Average rating:  
 14 reviews
 by L.

I called Discover twice today regarding account alerts. First, I spoke to Carrie and the second time I called I spoke to Nathan. Nathan was making a terrible sound with his mouth as if he were eating an apple or chewing gum. It was irriting. I have account alerts set up to notify me of upcoming payments. Alerts do not work!!!! I didn't receive an alert about the last upcoming payment that was due. I happened to have a few exra minutes in a day last week and decided to log on to my account to review it. I noticed that I missed a $16-payment by 3 days. I decided to check my credit score and noticed that my credit score was decreased because of this one missed payment. I called Discover to notify them of what happened and how their system alerts didn't work, which resulted in a missed payment. Both Carrie and Nathan gave me an impression that they didn't care. I've been a Discover member for 30+ years and from the customer service perspective, today's calls were by far the worst customer service experience. Remember DISCOVER: customers have a choice and if you are going to provide us with systems that don't work and poorly trained customer service representatives who clearly don't care, we will go elsewhere.

 by Jim Riley

I was recently informed by a credit agency my Discover account had been closed for inactivity after almost 40 years of good standing as a card holder. No call from Discover to see why it was inactive, no official notice of pending deactivation received, just another cell in a spreadsheet that some procedure or process decided needed to be cleared. Where is the personal side of this business? Why is loyalty only good to go one way, from the consumer to the card servicer? And I inquired as to wether it could be reinstated upon further review, and was told it was not how we do things. Well when I got my card in 1986 I loyally used the service for many, many, years. It is a gut punch for you to so callously close the account without some diligence on your part to ascertain why the situation was happening. I would have expected more from my loyalty to your firm.

 by Peter Moolhuizen

Trying to get something taken care of at this company is a joke. Customer service sends you to tech, tech sends you to customer service, and the cycle continues. Today, they gave me a different number to call, and those people did not know what was happening.. Trying to talk to a human who can DO something is a joke.

 by Dr. Michael Scott

In March of 2023 my account was hacked, in fact from November 2022, through March 2023. I had a total of 4 accounts plus my wife had 2 accounts that were hacked. I had things being purchased in multitude of states and other counties. My discovery account was hacked, the person or persons charged more than 2,000 to a dating site. Im proficient with computers and my phone, but I don't know how they did what they did, charging my card many times at some dating site in china, I explained that my card was hacked and it was one of 6 that had information stolen. The people in question used my name, account, even my ip address to make it all look like it was me that ran up this bill. Jcpenny, my bank, citi and chevron were the other accounts that were hacked. This dating site in china sent a receipt showing payment, somehow this receipt is enough proof for discover to say the entire bill is my responsibility. The whole 2,000 plus. I requested for discover to reopen my claim for fraud, I was told an impartial team will look again at my account. I can only hope that their so call impartial team will actuality side with what is correct. I said what do i do. They side the same way? She said your more then welcome to refile and another team in fraud department will take a look at it. I then adked what would be the point they already have all the documentation they need. She added your more thrn welcome to add any documents you have, i said thsys just it i have nothing because my account(s) were hacked in to. I knew my conversation was falling on deaf ears. So i stopped.

 by Linda Williams

Applied for Discover Card in Jan, received card in Feb with 10K limit, acct closed in March by Grantor. I was mortified as I’m house hunting for a place to stay. I’m a single parent and my credit is my EVERYTHING! San Francisco has serious housing issues at this time. OMG! I can’t eat,, can’t sleep been having anxiety attacks, panic attacks, etc. i had excellent credit until Discover Card devastated my livelihood. I’ve been crying and calling Discover for weeks without any help at all. Finally a Supervisor calls back and assures me everything will be alright. Was on the telephone approximately 45 min trying to upload ID with a link that just wasn’t working. Mind you I was sick in bed stressing myself to upload the ID. I even literally crawled upstairs breathless to get my passport as she suggested. She then told me I was extended for 2 weeks no worries. But I was determined to upload ID while Supervisor was on the line. My credit rating had dropped significantly and I was livid. Finally succeeded before I almost passed out in uploading my ID. I was then asked to take a Live Photo that wasn’t working. either. After countless times finally succeeded. Supervisor assured my account would be reinstated 24-48 hrs. and I didn’t anything to worry about that she will take god care of me. What a relief that was but still I was restless and anxiously awaiting her call in panic mode. Supervisor calls in 48 hrs and tells me well I can’t reinstate your acct because too much time has passed and you should just dispute it. OMG! That’s it. Ruining me for applying for your Discover Card. This is how they treat their consumer with excellent credit. All 3 credit reports are much lower now.! I am ruined for now! I am not going to give up on my life I’ve worked so hard for. I will not allow Discover to do this to me. I’m going to FIGHT this all the way. I’m crying and typing. This was just yesterday. JESUS HELP ME! I can’t take it. I worked too hard for my credit! Please contact me ANYONE who thinks they can help. 415-810-1495.

 by Barbara Frandsen

The man who helped me today was excellent. He was courteous and helpful. When I have tried to get information, or to share information on your Discover site, the process has been awful. I have had to deal with so many robots who ask unrelated questions and give information that is not helpful. Chats have been the same. I am 82 years old and often need a real person. Please consider an easier way to get to a real person. I guess in the future, I'll have to telephone your headquarters, which has been the first real help I have received.

 by ROBERT J FLORAN

I notified Discover that I was going out of town several weeks before a planned family vacation to DisneyWorld in late June, early July. There were nine in my party and starting on July 1 Discover offered four or five percent (can't remember which) back on meals, so naturally I took advantage of this (and paid for all of our expensive meals). On our last day and last meal on July 4 my Discover card was refused. I asked the cashier several times to try it and each time it was refused. I was humiliated in front of my kids and grandkids. I called Discover to fix this problem which they eventually did but not after having to use a different credit card for our meal. They could not offer any explanation why my card did not work despite my contacting them several weeks earlier that I was going out of town.
I learned many years ago not to use Discover as my primary card when I found out, that despite being a loyal Discover card user (spending thousands every month for over 20 years!) that I had an inferior card that did not offer the same high rebates as another Discover card -- they never bothered to upgrade me despite my high monthly usage. So now I only use my Discover card sparingly, on the specials offered every three months to maximize my rebates; my small way of getting back at them after they screwed me all those years.

 by Leland

Check this box to confirm you are human.
Called the # 2 actibate my card.
Sale lady tried 2 sell meee
Medical equipment/ fix it.
Humans only.

 by Glenn Riddell

The worst customer experience I've had with any card company in a very long time... there must be a reason that they have pulled their cute commercials touting their self-assessed "high standards"!

 by Monique P

Anthony in the corporate customer service office is outstanding. Knows how to handle the calls, He follows through on what he says he will do and he solved my problem after the card customer service had me running around chasing my deposit refund for 3 months. HE should be training other agent to perfect the position the way he does.

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Discover Card
Average rating:  
 14 reviews
 by L.

I called Discover twice today regarding account alerts. First, I spoke to Carrie and the second time I called I spoke to Nathan. Nathan was making a terrible sound with his mouth as if he were eating an apple or chewing gum. It was irriting. I have account alerts set up to notify me of upcoming payments. Alerts do not work!!!! I didn't receive an alert about the last upcoming payment that was due. I happened to have a few exra minutes in a day last week and decided to log on to my account to review it. I noticed that I missed a $16-payment by 3 days. I decided to check my credit score and noticed that my credit score was decreased because of this one missed payment. I called Discover to notify them of what happened and how their system alerts didn't work, which resulted in a missed payment. Both Carrie and Nathan gave me an impression that they didn't care. I've been a Discover member for 30+ years and from the customer service perspective, today's calls were by far the worst customer service experience. Remember DISCOVER: customers have a choice and if you are going to provide us with systems that don't work and poorly trained customer service representatives who clearly don't care, we will go elsewhere.

 by Jim Riley

I was recently informed by a credit agency my Discover account had been closed for inactivity after almost 40 years of good standing as a card holder. No call from Discover to see why it was inactive, no official notice of pending deactivation received, just another cell in a spreadsheet that some procedure or process decided needed to be cleared. Where is the personal side of this business? Why is loyalty only good to go one way, from the consumer to the card servicer? And I inquired as to wether it could be reinstated upon further review, and was told it was not how we do things. Well when I got my card in 1986 I loyally used the service for many, many, years. It is a gut punch for you to so callously close the account without some diligence on your part to ascertain why the situation was happening. I would have expected more from my loyalty to your firm.

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Recently updated on January 25th, 2024 at 05:36 am

Discover Card Headquarters Info

You can find the corporate office address and Discover Card headquarters in 2500 Lake Cook Rd, Riverwoods, IL 60015. Most of the operations handled from this Discover Card corporate headquarter.

  • Address: Discover Card headquarters is completely transparent when it comes to contact information and location of the Discover Card headquarters. You can address any letters to this corporate headquarters office to:

2500 Lake Cook Rd, Riverwoods, IL 60015

For any general inquiries, please contact Discover Card head office number : (800) 347-2683

  • Phone Number: Call (800) 347-2683 to reach someone at Discover Card headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday – Friday: 9:00 am – 6:00 pm.
  • Email: As an alternative, you can email Discover Card at info@discover.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Customer Support Help department.
  • Website: You can use their website discover.com and contact any department for general help. there is no dedicated website for Discover Card headquarters.

Discover Card Headquarters Executive Team

Discover Card headquarters is run by an executive team. Below are some executive team members name of Discover Card corporate office .

  • Roger C. Hochschild: Director, Chief Executive Officer and President
  • John T. Greene: Executive Vice President, Chief Financial Officer
  • Amir Arooni: Executive Vice President, Chief Information Officer
  • Dan Capozzi: Executive Vice President, President – US Cards
  • Andy Eichfeld: Executive Vice President, Chief Human Resources and Administrative Officer
  • Brian Hughes: Executive Vice President, Chief Risk Officer
  • Carlos Minetti: Executive Vice President, President – Consumer Banking
  • Diane E. Offereins: Executive Vice President, President – Payment Services
  • Keith Toney: Executive Vice President, Chief Data and Analytics Officer
  • Wanji Walcott: Executive Vice President, Chief Legal Officer and General Counsel

Discover Card corporate office addresses

Corporate addresses
Discover Card   2500 Lake Cook Rd, Riverwoods, IL 60015

Discover Card USA Headquarters Location & Directions

Discover Card Head Office USA Photos

Discover Card

Resource Links

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Also Read: Consumer Cellular Corporate Office

Discover Card USA FAQS

Q. What is Discover Card USA?
A. Discover is the third largest credit card brand in the U.S., with 60.6 million cardholders or about 8% of cards in circulation, placing it well behind Visa (48%) and Mastercard (36%), but slightly ahead of American Express (7.5%).

Q. Where is Discover Card Headquarters?
A. Discover Card headquarters is located at 2500 Lake Cook Rd, Riverwoods, IL 60015.

Q. What is Discover Card USA phone number?
A. Discover Card USA Phone number is (800) 347-2683.

Q. Who owns Discover Card USA?
A. Discover Card USA is wholly owned by Dean Witter Reynolds.

Submit your review
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2
3
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5
Submit
     
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Discover Card
Average rating:  
 14 reviews
 by L.

I called Discover twice today regarding account alerts. First, I spoke to Carrie and the second time I called I spoke to Nathan. Nathan was making a terrible sound with his mouth as if he were eating an apple or chewing gum. It was irriting. I have account alerts set up to notify me of upcoming payments. Alerts do not work!!!! I didn't receive an alert about the last upcoming payment that was due. I happened to have a few exra minutes in a day last week and decided to log on to my account to review it. I noticed that I missed a $16-payment by 3 days. I decided to check my credit score and noticed that my credit score was decreased because of this one missed payment. I called Discover to notify them of what happened and how their system alerts didn't work, which resulted in a missed payment. Both Carrie and Nathan gave me an impression that they didn't care. I've been a Discover member for 30+ years and from the customer service perspective, today's calls were by far the worst customer service experience. Remember DISCOVER: customers have a choice and if you are going to provide us with systems that don't work and poorly trained customer service representatives who clearly don't care, we will go elsewhere.

 by Jim Riley

I was recently informed by a credit agency my Discover account had been closed for inactivity after almost 40 years of good standing as a card holder. No call from Discover to see why it was inactive, no official notice of pending deactivation received, just another cell in a spreadsheet that some procedure or process decided needed to be cleared. Where is the personal side of this business? Why is loyalty only good to go one way, from the consumer to the card servicer? And I inquired as to wether it could be reinstated upon further review, and was told it was not how we do things. Well when I got my card in 1986 I loyally used the service for many, many, years. It is a gut punch for you to so callously close the account without some diligence on your part to ascertain why the situation was happening. I would have expected more from my loyalty to your firm.

 by Peter Moolhuizen

Trying to get something taken care of at this company is a joke. Customer service sends you to tech, tech sends you to customer service, and the cycle continues. Today, they gave me a different number to call, and those people did not know what was happening.. Trying to talk to a human who can DO something is a joke.

 by Dr. Michael Scott

In March of 2023 my account was hacked, in fact from November 2022, through March 2023. I had a total of 4 accounts plus my wife had 2 accounts that were hacked. I had things being purchased in multitude of states and other counties. My discovery account was hacked, the person or persons charged more than 2,000 to a dating site. Im proficient with computers and my phone, but I don't know how they did what they did, charging my card many times at some dating site in china, I explained that my card was hacked and it was one of 6 that had information stolen. The people in question used my name, account, even my ip address to make it all look like it was me that ran up this bill. Jcpenny, my bank, citi and chevron were the other accounts that were hacked. This dating site in china sent a receipt showing payment, somehow this receipt is enough proof for discover to say the entire bill is my responsibility. The whole 2,000 plus. I requested for discover to reopen my claim for fraud, I was told an impartial team will look again at my account. I can only hope that their so call impartial team will actuality side with what is correct. I said what do i do. They side the same way? She said your more then welcome to refile and another team in fraud department will take a look at it. I then adked what would be the point they already have all the documentation they need. She added your more thrn welcome to add any documents you have, i said thsys just it i have nothing because my account(s) were hacked in to. I knew my conversation was falling on deaf ears. So i stopped.

 by Linda Williams

Applied for Discover Card in Jan, received card in Feb with 10K limit, acct closed in March by Grantor. I was mortified as I’m house hunting for a place to stay. I’m a single parent and my credit is my EVERYTHING! San Francisco has serious housing issues at this time. OMG! I can’t eat,, can’t sleep been having anxiety attacks, panic attacks, etc. i had excellent credit until Discover Card devastated my livelihood. I’ve been crying and calling Discover for weeks without any help at all. Finally a Supervisor calls back and assures me everything will be alright. Was on the telephone approximately 45 min trying to upload ID with a link that just wasn’t working. Mind you I was sick in bed stressing myself to upload the ID. I even literally crawled upstairs breathless to get my passport as she suggested. She then told me I was extended for 2 weeks no worries. But I was determined to upload ID while Supervisor was on the line. My credit rating had dropped significantly and I was livid. Finally succeeded before I almost passed out in uploading my ID. I was then asked to take a Live Photo that wasn’t working. either. After countless times finally succeeded. Supervisor assured my account would be reinstated 24-48 hrs. and I didn’t anything to worry about that she will take god care of me. What a relief that was but still I was restless and anxiously awaiting her call in panic mode. Supervisor calls in 48 hrs and tells me well I can’t reinstate your acct because too much time has passed and you should just dispute it. OMG! That’s it. Ruining me for applying for your Discover Card. This is how they treat their consumer with excellent credit. All 3 credit reports are much lower now.! I am ruined for now! I am not going to give up on my life I’ve worked so hard for. I will not allow Discover to do this to me. I’m going to FIGHT this all the way. I’m crying and typing. This was just yesterday. JESUS HELP ME! I can’t take it. I worked too hard for my credit! Please contact me ANYONE who thinks they can help. 415-810-1495.

 by Barbara Frandsen

The man who helped me today was excellent. He was courteous and helpful. When I have tried to get information, or to share information on your Discover site, the process has been awful. I have had to deal with so many robots who ask unrelated questions and give information that is not helpful. Chats have been the same. I am 82 years old and often need a real person. Please consider an easier way to get to a real person. I guess in the future, I'll have to telephone your headquarters, which has been the first real help I have received.

 by ROBERT J FLORAN

I notified Discover that I was going out of town several weeks before a planned family vacation to DisneyWorld in late June, early July. There were nine in my party and starting on July 1 Discover offered four or five percent (can't remember which) back on meals, so naturally I took advantage of this (and paid for all of our expensive meals). On our last day and last meal on July 4 my Discover card was refused. I asked the cashier several times to try it and each time it was refused. I was humiliated in front of my kids and grandkids. I called Discover to fix this problem which they eventually did but not after having to use a different credit card for our meal. They could not offer any explanation why my card did not work despite my contacting them several weeks earlier that I was going out of town.
I learned many years ago not to use Discover as my primary card when I found out, that despite being a loyal Discover card user (spending thousands every month for over 20 years!) that I had an inferior card that did not offer the same high rebates as another Discover card -- they never bothered to upgrade me despite my high monthly usage. So now I only use my Discover card sparingly, on the specials offered every three months to maximize my rebates; my small way of getting back at them after they screwed me all those years.

 by Leland

Check this box to confirm you are human.
Called the # 2 actibate my card.
Sale lady tried 2 sell meee
Medical equipment/ fix it.
Humans only.

 by Glenn Riddell

The worst customer experience I've had with any card company in a very long time... there must be a reason that they have pulled their cute commercials touting their self-assessed "high standards"!

 by Monique P

Anthony in the corporate customer service office is outstanding. Knows how to handle the calls, He follows through on what he says he will do and he solved my problem after the card customer service had me running around chasing my deposit refund for 3 months. HE should be training other agent to perfect the position the way he does.

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